vb.org Archive - Major Additions - microSUPPORT (Ticketing & F.A.Q)

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT (Ticketing & F.A.Q) (https://vborg.vbsupport.ru/showthread.php?t=213180)

Trip	05-08-2009 11:49 PM

Hi Maria,
Thanks for writing this useful tool.
Catching an error on support.php?do=newticket Something about "missing ) after argument list"

Sorry I couldn't give more details but this is what FF & IE fetches when a new ticket is opened. A coder I am not ;)

MaryTheG(r)eek

05-09-2009 03:17 AM

Quote:

Originally Posted by Hostboard (Post 1807079)

Can unregistered/not logged in users use this? If so does it have CAPTCHYA for them?

This is a for members only helpdesk, that's why I haven't added an email field in the ticket form. If someone is unregister how should be possible to check his/her tickets. Everything is controlling by userids.

Maria

MaryTheG(r)eek

05-09-2009 03:19 AM

Quote:

Originally Posted by MARCO1 (Post 1807133)

So Good !
Rating and Installed

Thank you Marco:) I believe that it will be a usefull tool especially in hands of professionals Coders/Designers operating their own site, to eliminate the time that they need for supporting their members. This was the main reason that I developed it.

Maria

MaryTheG(r)eek

05-09-2009 03:23 AM

Quote:

Originally Posted by hornstar1337 (Post 1807185)

This looks quite nice. When vb 4 comes out later this year will you update it for that?

I believe that it will compatible without any changes, that's why is compatible with 3.6.x, 3.7.x. I never user any exotic vB function and never follown the thread mechanism. The code is simple php code just the database functions are using vB style, something that I believe that will remain unchanged.

In any case, as I'll use it in my own site, for sure I'll try to continue using it there with every new vb version.:)

Maria

MaryTheG(r)eek

05-09-2009 03:25 AM

Quote:

Originally Posted by Trip (Post 1807224)

hmm... it must be comes out from the javascript function which checks for empty fields. Thank you for pointing me that bug.

Maria

Wayne Luke

05-09-2009 04:07 AM

Quote:

Originally Posted by MicroHellas (Post 1807288)

If you use templates then it will need to be updated for vBulletin 4. The entire template system has been rewritten.

MaryTheG(r)eek

05-09-2009 04:34 AM

Quote:

Originally Posted by Wayne Luke (Post 1807303)

If you use templates then it will need to be updated for vBulletin 4. The entire template system has been rewritten.

Thank you for the info. Really appreciated. I believe that template system should not be an issue for updating it. By the way, as you gave me the honor to reply, could you please give a look at my post:
https://vborg.vbsupport.ru/showthread.php?t=213068

Just tell me if its a mistake of my side, or in general vBeditor dosen't supports attachment functions outside thread mode.

Maria

ChrisDoT

05-09-2009 04:13 PM

would love a combined addon, microSupport and microRequests.
i just launched a new website and have a lot of feature requests,
and a few support requests.

why two addons?

MaryTheG(r)eek

05-09-2009 04:47 PM

Quote:

Originally Posted by ChrisDoT (Post 1807549)

would love a combined addon, microSupport and microRequests.
i just launched a new website and have a lot of feature requests,
and a few support requests.

why two addons?

Never thought something like this. Great idea:) Do you think that because I'm coder I'm more clever than others or that I can think better?

Maria

ChrisDoT

05-09-2009 05:20 PM

Quote:

Originally Posted by ChrisDoT (Post 1807549)

why two addons?

Quote:

Originally Posted by MicroHellas (Post 1807564)

Never thought something like this. Great idea:) Do you think that because I'm coder I'm more clever than others or that I can think better?

Maria

:confused:

just one simple question, why TWO products, just wondering, you released both in the same week?
Support, Ticketing, FAQ, Requests... all still the same category, or not?

what i think? I think microRequests should merge into microSupport.

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