Option not there from what I remember. It would need coded

Hi guys,

Looking for a little advice here,
A few genuine users have been blocked recently, and the only way I can allow them to register is by disabling the product and then asking the new user to re-register..

The problem is, I can't seem to find the logs OR see the options to allow the new user or deny them access.

Is there an area that I've missed that will show the denied users and where I can allow or deny them registration?

It's bound to be there somewhere, but I just don't know where to look for the logs and to allow users etc..

If it's not in there, or there are no options for this, then that's a major flaw...

Been using this product for a while now and it's superb gotta say! Thanks for this...

I hope someone can point me in the right direction here.
Many thanks

You have turned off the username blocking, correct?

Statistics & Logs>GlowHost - Spam-O-Matic Logs should show you the blocks and allows. Not sure about allowing specific users though that have been blocked.

As fly said above you should of had username from being blocked but as it has just blocked them people it is now stored in the db as being blocked. Now if it says in the logs it blocked them because of there user name first check the spam o matic db to make sure 100% it is not them by checking there ip and email if they are not in the spam db then you will need to run a query to remove them as a bot. PM me that name I can write u that

Thanks for your feedback all!

Yes, he shows in the logs but I have no option to allow/deny etc..

He's in now as I shut the software down and then asked him to re-register.
As this has happened once or twice, I realised that there must be something I am failing to do or sort here..
I was hoping there would be an option to allow on username specific criteria.

The message is "Spam-O-Matic Tagged username - **** - Spammer Found and rejected."
So naturally I was hoping there would be a way to 'allow' him through.

Is it best to switch off username checks then?

Many thanks

Glock.

Yes it is best to turn USERNAME checking off, as many people share common names. It will catch innocent people if you have this on. Checking the email and IP should still be left on, however.

Most of the problems reported here are because people have left username checking on. Perhaps that one should be off by default, for new installs/future release :)

Rhody

Ok will do.

I installed it quite some time ago and go through things regularly, but in all honesty?
1: I didn't know it would cause a problem like this
and
2: it's only recently triggered by blocking someone I know of, I've since checked and although a few more HAVE been blocked they successfully registered with slightly altered names etc...

Will knock it off now.

Thanks for the help!

Just installed and went a ok for me on 4.2 PL2.

If you run that query I sent u in a pm that will allow him to register with that name