You will need to go to your AdminCP > Styles & Templates > Edit Templates > Navbar

Edit the navbar template to manually add the Helpcentre link to your navbar.

This mod is not emailing any info to anyone when tickets are created or replied to. So let me see if I have this straight...

1. This mod allows you to select a forum where new tickets get posted BUT no email will be sent to the admin.

2. If the ticket post is replied to the ticket owner wont get an email notice back.

3. When anyone makes a ticket no email at all is sent to the admin to alert them of a new ticket?

4. WHAT IS THE POINT!!!

I Installed this. It worked fine but when a user makes a ticket it made a new thread in my forum.No email was sent to me. If reply through the admin area or in the thread no email is sent back to the ticket holder. If no one is getting an email either there is a bug a huge one or this mod is totally useless. Is this mod supposed to email when a new ticket is created? Are the members supposed to get a email when the admin replies to their ticket? A little help here please before I click the uninstall button.

THANKS!

MUCH better to use a mod that allows you to create navbar menus inside you admincp such as the "Advanced Navbar Links" works perfect even on vb 3.7x. Hand coding links for your navbar is a wast of time.

Email notifications are not included in the Lite version of HelpCenter. There has been no reported bugs as of yet for this version.

Thanks, Paul.

Seems to be site has been suspended. There goes Paul with the money he made... :rolleyes:

I sure hope his site comes back upand he does the right thing by continuing to support his mod. This is the best country mapfor VB by far. I would hate to have to uninstall it. My site has members from around the globe and I need more maps!

I wasn't aware the invoice was due to be paid - i'm in the process of paying it now. The site will be back up asap. I am still supporting this modification - and developing it.

Thanks for your patience.

Sorry about the down time - PaulSonny is now back online.

Thanks, Paul.

Yup - sites online now and looks better than ever. New skin design and plump Paul Sonny logo - kewlness.

Jacquii.

Uh - are you an idiot or what? Just kidding... I too didn't know the 1st thing about modifying vBulletin when I first acquired the software... Um... If you don't know what you're doing in your AdminCP - contact me - I'll be happy to do vBulletin consultation work for the right price of course... As far as making simple edits to your navbar template.... You do not need to install a product to get that done - If you can't be bothered with such simple tasks then yeah... Let me know if you're interested in my services LOL

Jacquii.

ps - country mapfor VB?!?!?!?!? WTH?!?!?

I Like the Mod a Lot, but There are Some Problems I've Detected:

- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User. :confused:

- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close). :confused:

The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.

I Hope You Can Fix those Details and Bugs. :(

My Best Regards.

:)

Great system, thank you!

is it in the pro ver

ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

How come when I have the standard editor enabled for quick reply (i.e. showthread) the quick reply for the ticket system shows the full editor? This is how it should appear.

https://vborg.vbsupport.ru/

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it. :confused:

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options). :confused:

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

:)

Is there the option in the pro ones for emails to be sent to either members or admin/mods to notify of new posts in reply to the tickets?

My First Mod!!
Thanks this is really usefull!

thanks dear

very nice !

Thanks. Will put this to good use..

If you have issues maybe you should follow his instructions.

Edit: Note the attached thumbnail is in every user group permission.

a VB mod should close this thread. VB.org hacks are supposed to be free? This hack is free-but limited unless you buy the "pro" so the hack really is not free...if any hack has limits, then its not free, your just here to peddle your hack, even though you do not bring it up, that is really what you are doing, and I thought i was going to have a heart attack when i saw your pricing, are you serious, $75 for non-branding, thats almost the cost of a leased vbulletin...j/c

He's not 'peddling' his hacks on here. Paul has taken the time out to produce a ticket support system to use on your site free of charge. Show some appreciation and respect, mate.

If you don't want to buy the Pro version, then don't. Nobody's forcing you to sit there and pick up your credit card or what have you and purchase it. I would be doing the same thing - it takes alot of keep forums up and running financially. How about you work on a Pro support system and then you'll have earned the right to sit here and judge someone else's product.

Well I know a couple more which work that way and I don't agree with you.
If it works for free, but with a bit less options then a pro version, the limited version is still for free.

However, this product is still not 100% ok cause there are mean bugs (see Inciarco's comments on that).
And ofcourse the coder can't expect that people buy the pro version when the free version isn't even working correct.:)
I'm thankfull for this hack, but I'll wait until things are fixed before I install it.

Don't use it then.

There are many modifications (lite versions) made available to vBulletin.org Members - PAUL didn't have to share the modification at all... Instead of griping - simply don't use it. But if you look at the pages and pages and pages of commentary in this thread, it's obvious that there are more than a few Members who appreciates PAUL's effort regardless of whether there's a paid version :rolleyes:

Jacquii.

Alright, for this how would I make the forum so each time a member clicks it, it's empty. So that only that members topics can be seen by them and no one else. (Besides ADMIN/MOD/SUPER MOD) I want something like that but, I don't know how I would do that.

I have install this nowe and I can se that to my admincp
but I are that some funktions when some one has created ticket so the admin recived enny messages so whe can se the ticket ??

Nice work :)

Hi Paul. Please, explain for me one more time, what is the difference between "Can open ticket" and "Can open any ticket"???

"Can Open Ticket" means that user can open any ticket that he/she has submitted.

"Can Open Any Ticket" is alot like an Admin/Mod feature. User's with direct permissions can open any ticket, even if they are not the author.

There are still uncached templates: hcenter_message, hcenter_ticketopen, userfield_select_option, hcenter_ticketlist2

HelpCenter (Lite) is being recoded and designed for the next release. Please be patient.

I would like to see the ability for a member to be able to attach images. In the type of forum we run it would be quite useful.

When a unregistered member who is (set to be able to submit a ticket) the text area is wicked small. This is a bug.

Um, I downloaded. and when I try to go on it, it says

You do not have permission to access this page. This could be due to one of several reasons:
Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

And Im the administrator

i installed its in my admin panel i did permissions and set up a dept. but nothing shows in the navbar.

forget it, i created a link :)

you have to set usergroup permissions to view, by defualt they are all off

This is awesome thanks ! installed

I upgraded to the latest version but the version number didn't change. What is up with that?

Thanks,
Itworx4me

I am an idiot... I cant find the helpcenter in my forum CP. Is there any way to get it to show there? I have it in my admin CP. And I have given myself premission ;) I might have to code it in myself. And I saw an answer earlyer here, to put it in the cp navbar.

But what is the code I shall put in?

This is assuming you're running the default vBulletin style, and not a modified style. It's also assuming you're only allowing members to use the system. If not, then simply remove <if condition="$show['member']"> and the </if> tag.