Actually that is possible, but don't expect it in this hack soon. By the way the only ones you should add to the admincp are the ones that have access to editing the department and usergroup settings. With the usergroup settings it uses the user's primary usergroup and not the ones they are members of.

already updated great job

Nice hack :D

JUst to inquiry.. i installed it and work fine.

1. User open a ticket.
2. Admin reply to the ticket.
3. However when a user try to reply back the ticket it gives me non-permission error:

I re-check the usergroup setting, it was fine. Any idea why WhSox21?

Are you saying you created the ticket fine. Then you used another user (an admin) and posted a reply? Then the regular user who originally posted the ticket got the error that said non-permission?

Yes, thats right. Ive tried several times and the results are the same though.

Nevermind my last post, I checked out the code and it's a bug. I have fixed the code and upgraded the hack this also includes a few other small fixes. This is a MUST do upgrade. All you have to do is overwrite the helpdesk.php file.

ok well i did before i read, so i like reinstalled/re-upgraded, but the db error hasnt effected... so i should be ok

Hi WhSox21 .. :)

I've now updated to 1.51 .. upgrade went smoothly ..

A few comments/suggestions/bugs ..

When looking at the list of tickets .. in the "When Logged" column could you put the date/time instead of just "Today" ..

When looking at the list of tickets .. can you show who has claimed ownership .. or not as the case might be ..

When looking at a ticket .. can you add the date/time to each post .. instead of "Today by .."

One thing I've found .. once a user creates a ticket, it seems they can't add another post? Can you change that? [Fixed in 1.52]

Whenever a user name is shown can you make it a link to the users profile page ..

Within the department page .. I take it the user groups option is for telling the system who can admin that department .. can you add another option for the user groups who can pick that department when creating a ticket ..

Again, within the department page .. can you make the usergroup option a list of tick boxes instead of putting numbers .. this would certainly aid the usability of the page ..

On the "Usergroup Settings" page .. there seems to be a bug where the Usergroup Settings table is pushed down the page .. see image to see what I mean ..

https://vborg.vbsupport.ru/external/2005/03/2.jpg

Slave - I'll take into consideration everything you said. The dates shouldn't be a problem as they are using vbulletin's date function. Usernames linked, again not a problem.

As for the departments, I think I'll be fixing this so it's a little bit easier to use. This won't happen until half way through this week. I'm going to be busy on other customer's projects. I'll be fixing bugs and small minor changes I'll be updating.

Cheers WhSox21 .. :)

BTW .. is the system meant to send emails/pm to admin to let them know a new ticket is there? .. I don't seem to be getting them if it is ..?