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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

Mikevet1984 03-10-2011 10:46 PM
What is the content to enable the live support notification in forum side block!

The one which was automattically created is faulty and has no content message in the content box.

Any help, please?

micheal332001 03-11-2011 07:08 AM
Quote:
Originally Posted by Mikevet1984 (Post 2171902)
Hello. Michael!

I would like to ask you where is the Navbar tab template of the micro support modification so as to add an icon on it next to the phrase HelpDesk?
can be found in this template microsupport_tabmenu

Quote:
Originally Posted by Mikevet1984 (Post 2172069)
What is the content to enable the live support notification in forum side block!

The one which was automattically created is faulty and has no content message in the content box.

Any help, please?
Template for this is here microsupport_block_onoffline

Mikevet1984 03-11-2011 12:17 PM
Michael the content box is still empty and no side bar blocks appears.

I added manually the phrase <return $support;> as an experimen to see if this will work and now the side bar looks ok. The Live support icon appears in side bar. I think you should take a llok because the block that is created automaically is a little faulty.

Thank you!

micheal332001 03-11-2011 03:35 PM
Quote:
Originally Posted by Mikevet1984 (Post 2172240)
Michael the content box is still empty and no side bar blocks appears.

I added manually the phrase <return $support;> as an experimen to see if this will work and now the side bar looks ok. The Live support icon appears in side bar. I think you should take a llok because the block that is created automaically is a little faulty.

Thank you!
Thankyou m8 i will take out the auto making of this block and make it one that you have to put in as that would be easyer for me to code.

bebeko 03-11-2011 09:44 PM
Not work with 4.0.3 something is missing in this version and not install correct


I was lucky a had in my HD the old version :rolleyes:

micheal332001 03-12-2011 07:29 AM
Quote:
Originally Posted by bebeko (Post 2172381)
Not work with 4.0.3 something is missing in this version and not install correct


I was lucky a had in my HD the old version :rolleyes:
I have tryed this on 4.0 and up to the 4.1 versions and had no problem.
Please give me the errors you are getting and i can sort them out.

bposner 03-18-2011 02:32 PM
Nice mod, thanks for all that worked on it.
Question about file upload. The system allows the file to be chosen when opening a ticket, but I can't see to find the file, nor is it transferred during the email notification. This may be a VB setup option, but not sure. Directories have 777 permissions as requested.
Thank you for your time and support

SOLVED: Didn't have the allowed extension entered in the settings. - thanks

bposner 03-18-2011 04:53 PM
Couple more questions.
How do I send any attachments that are loaded in the ticket with the email send to notification email? (if possible)
How do I transfer some of the other collected data in the fields with the notification email as well. (if possible)

Sforums 03-21-2011 12:54 PM
Quote:
Originally Posted by bada_bing (Post 2126964)
If this script is anything close to the support Maria gives on herer script I would not recommend ant one install this.
Very true....I had so much trouble with her mods....

nerowolfe 03-21-2011 02:31 PM
Hi. Is working good in 4.1.2 with crome, but on firefox is a tragedy!

http://img812.imageshack.us/img812/9378/immagine000.png

Can you help me?


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