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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

paulfletcher 03-27-2006 05:09 PM
I'm not able to access the departments, even though I'm admin... Possibly I don't have the latest version you created?

Thanks,
Paul

gcphost 03-27-2006 05:15 PM
Only thing thats broke is Usergroup Settings > Managed > the saved settings do not display correctly, you will need to re-select each item when you make changes, the settings ARE SAVED properly.

Departments > Usergroups:
This is the ID # of the group whom you want to manage the tickets, you must have this assigned for it to work properly and you also must have 'admininister access' to view the usergroup and overall ticket settings, not the way it should be but the only way I could get it for now (cause it works fine that way for me).

If you want to add additional user groups to have access you can modify the helpdesk wrapper template looking for:
Code:
<if condition="is_array($administeraccess)">
Then hard-coding your group ids, dunno if this works but something like:
Code:
<if condition="is_array($administeraccess) || $_REQUEST[usergroupid] == 'GROUPID'">
That might work to hard-code the groups, I didnt want to mess with redoing to much of his original code so I just hacked it up for admins only.


IT WORKS ON 3.5.4 BUT DOES NOT 'SUPPORT' IT
I hacked it up to get it loaded on 3.5.4, wasnt to much to it but its not 100% perfect so hopefully something official will be made soon, this thing is cool as ice.

paulfletcher 03-27-2006 05:46 PM
I do not see the two extra options that are supposed to appear to the left... Any thoughts?

gcphost 03-27-2006 05:47 PM
What options are those?

paulfletcher 03-27-2006 06:16 PM
I'm unable to access the usergroup settings where I can update who can do what. I'm logged in as Admin, although I don't see usergroup settings, so I can enable who can submit tickets.

Thanks,
Paul

paulfletcher 03-27-2006 06:19 PM
I do not see the Help Desk catigory, or the Administer options. Only the user controls area.

gcphost 03-27-2006 06:34 PM
Try going to them directly:
helpdesk.php?do=usergroup
helpdesk.php?do=departments

paulfletcher 03-27-2006 06:53 PM
It says I do no have enough permissions to access either of these pages... My admin group is group 6, and I'm the only admin logged in.

Thanks,
Paul

gcphost 03-27-2006 06:58 PM
Ok, the fastest solution to this is to edit:

helpdesk.php

Search for:
print_no_permission();

Replace with:
// print_no_permission();

Do that to the entire document, save it, upload it then set your permissions in user group settings for your admin group to have "yes" to everything, set your departments then undo your changes to the file, removing the // and re-uploading it.

This should get you up and going, I added my admins before I locked everyone else out with the perms.

good luck :)

paulfletcher 03-27-2006 07:51 PM
Ah, thank you... Thats now working... Is it possible to remove the "Departments" thing from the New Ticket screen? If there can't be anything there, may as well remove it right?

Thanks,
Paul

paulfletcher 03-27-2006 08:15 PM
Just to let you know that the PM isn't quite working...

PHP Code:
// send a PM to all those users
    while ($userinfo = $db->fetch_array($updatequery))
    {
        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');
    } 
I went ahead and edited it for me.

PHP Code:
// send a PM to all those users
    while ($userinfo = $db->fetch_array($updatequery))
    {
        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'http://xyztraining.com/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');
    } 
Thanks,
Paul

gcphost 03-27-2006 08:16 PM
Sweet!

Departments is used so keep it there.

paulfletcher 03-27-2006 08:21 PM
Is it possible to add any departments, even if they don't do anything permission wise, just help sort things... This question is for the forum, this one is for the site etc...

Also, after posting a ticket, can you have a thank you message appear on the screen, or forward back to the helpdesk.php file instead of staying on the same editing page?

Thanks,
Paul

gcphost 03-28-2006 12:28 AM
Depeartments work just fine, gotta have them for the ticket.

Look at line 460

$url = "helpdesk.php?$session[sessionurl]do=ticket&tid=".$_REQUEST['tid'];

This is where its going after a reply, look for something similar for after new post (might be the same).

paulfletcher 03-28-2006 12:31 AM
Sounds good. Thank you!

gcphost 03-28-2006 06:52 AM
I'm going to try and get attachments working in this thing then itd be solid, still want an official release to fix it all up :(

gcphost 03-28-2006 07:34 AM
YOU KNOW!

All this work to hack this sucker up and this whole time there was:
vBSupport! https://vborg.vbsupport.ru/showthread.php?t=94023

Um ya.. I feel bad now /me re-learns `search`

paulfletcher 03-28-2006 11:19 AM
lol...

Yeah, I just switched over to vBSupport too. It's working really well in 3.5.4.

Thanks,
Paul

KenB 05-01-2006 07:05 PM
Suggestion

Is there anyway to reply with an attachment? There are instances where a user needs a file from me. So if they just send a request, I would like to reply to the ticket with an attachment.

Otherwise, it's working great for me so far!

attroll 05-03-2006 03:08 PM
WhSox21

What the latest word on this being converted to vB 3.5?. On 25 March you said you were working on it. I am not trying to be a pest. I am just checking on the progress.

Rahuldhanpat 05-11-2006 05:29 PM
I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page


Quote:
Fatal error: Call to a member function on a non-object in /homepages/17/d92330624/htdocs/Nutraforum.com/admincp/helpdesk_install.php on line 66
I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance

Rahuldhanpat 05-12-2006 10:31 AM
no replies?????

paulfletcher 05-12-2006 11:18 AM
HelpDesk is really buggy, and I don't know if the author is going to upgrade it for 3.5.4. I suggest you use a hack on vbulletin.org called vBSupport. It works much better with fewer errors.

Thanks,
Paul

attroll 05-12-2006 12:59 PM
Quote:
Originally Posted by paulfletcher
HelpDesk is really buggy, and I don't know if the author is going to upgrade it for 3.5.4. I suggest you use a hack on vbulletin.org called vBSupport. It works much better with fewer errors.

Thanks,
Paul
This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.

Rahuldhanpat 05-12-2006 05:07 PM
Quote:
Originally Posted by Rahuldhanpat
I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page




I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance


So this is the solution that Help Desk doesn't works with vbulletin 3.5.x ???Is it?

paulfletcher 05-12-2006 07:37 PM
Yes, HelpDesk doesn't work with vBulletin 3.5.x. We are all waiting for the update. And until the update is finished several of us are using vBSupport as it works very well.

Thanks,
Paul

paulfletcher 05-12-2006 07:38 PM
Also, VBSupport is free, just run a quick search for it on vBulletin.org.

-Paul

netdebut 05-13-2006 03:51 AM
So I'm assuming no one received this message?:
Fatal error: Call to a member function on a non-object in /homepages/32/d127145607/htdocs/nd/forum/admincp/helpdesk_install.php on line 66

I just tried installed the most recent one. Any ideas??

-------------

Okay, just found out it doesn't work on 3.5, lol. Roger that.

precharge 07-15-2006 10:27 PM
When I installed, get an error, nothing shows. Looked at the error logs and get this

HP Fatal error: Call to a member function on a non-object in /home/site/admincp/helpdesk_
install.php on line 66

somethign to do with DB_site;

Running PHP 4.3.9, MySQL 4.1.18-standard

iLLoGIc 09-26-2006 12:58 PM
Quote:
Originally Posted by precharge
When I installed, get an error, nothing shows. Looked at the error logs and get this

HP Fatal error: Call to a member function on a non-object in /home/site/admincp/helpdesk_
install.php on line 66

somethign to do with DB_site;

Running PHP 4.3.9, MySQL 4.1.18-standard
Read this from attroll a few threads above.

Quote:
Originally Posted by attroll
This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.

MrPHD 11-22-2006 05:06 PM
Don´t do anything when i clik on helph desck install.php why?

Humbe 04-13-2007 05:34 AM
I think this hack should be released also on vb3.6 this is a wonderful hack that can help out a lot of business and big forums.

winpro19 05-25-2007 08:20 PM
Waiting for similar hack for 3.6.7

yahoooh 08-15-2007 09:51 PM
any update foe 3.6.8 ?

Raffaele 08-24-2007 02:26 PM
Hi WhSox21 any progress with this for 3.6.8.... when i tried to installed it give me this error message....
Fatal error: Call to a member function query() on a non-object in /var/www/web1/web/forum/admincp/helpdesk_install.php on line 66

Thank you,
RV

yahoooh 10-06-2007 10:13 PM
still wait for 3.6.8 :(

ZeToF 11-20-2007 11:22 AM
Hi,
Thank you for this mod but when will dispoinible version for vb 3.6.8?
Thank you in advance for your response,
Bye

Tuccio 12-30-2007 04:46 AM
I get this error
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66

How do I fix it?

vmg 01-06-2008 04:10 AM
I am getting the same error when I try to install. I am running the latest version of Vbulletin.

"
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66"

Please help...

sitka 01-09-2008 05:12 AM
demo site has p()rn links everywhere WTF?


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