I have just had from quite a few members that they never see the shoutbox if they are logged in. While they are logged out they can see it but of course can't use it. As soon as they log in they lose it completely. I have used one of the members credentials to test this and in fact it all disappears on log in.

Please fix this. It is a great addition to my forum but like this it is a disadvantage to many.

Sorry, I've been extremely busy this week. I'll have time to check it out on Saturday, I'm on a pretty tight deadline for Friday :(


Fillip

This is because of the 500 ISE you yourself discovered. Please check your Apache server's error_log file.

On cPanel/WHM systems, this is located in /usr/local/apache/logs/error_log though your system may vary.

I am unable to replicate this issue on your site or on my local test board. Please provide me with the credentials of a user that is affected by this issue.


Fillip

We are not using Apache or CPanel

In that case you'll need to find the error log yourself or contact your host - you may need to Google to find out where 500 Internal Server Error messages are logged for your system & web server.

Fillip

I am experiencing a new issue with the shoutbox with vb5.0.3 . Some messages aren't showing even though they are sent, and they are definitely sent as they are currently showing in the downloaded archive. I have tried to clear the cache but this has no success. It also doesn't seem specific with a certain browser, do you have any ideas?

Can you please install the "Firebug" extension in Firefox and inspect its Console when you're sending the shout, to see the status of each AJAX request?

Fillip

I do not use firefox and I am unable to replicate the issue, however most people on the site have given up due to how many "shouts" are not being sent.

I think I may have worked out how to replicate this issue. It appears that it occurs in all browsers.
When the forum has been opened and logged in (Shout box showing). Then the log in times out, the page on vBulletin doesn't change so it still appears to be logged in and the shout box still shows. This fools the user to think they can just continue to post in the shout box as they can still see everybody else's posts. However when you click onto another page you do actually realise you have been signed out. Is there any way to have this not occur or have vBulletin auto redirect to a log in page when it times out?

Thanks

Mark

Unfortunately not, no :(

If someone posts a shout before their timeout period appears, or they use the "Remember Me" checkbox when logging in, this issue does not occur.


Fillip