Exactly what I thought. I figured most of you would be satisified with just the same features for now until everything is sorted out. There's so many new features with the upcoming help desk that it just all takes time.

I'm glad you understand... Hopefully everyone else is as understanding as you!

Excellent - just what we need...

When can wwe expect the version for 3.5?

I just installed this on vB 3.0.9 and there is a problem with the input boxes (no right side border) that I have posted an image link for you to have a look at below.

http://www.garybolton.pwp.blueyonder.co.uk/Snap1.gif

Any ideas WhSox21 when its going to comeout for VB 3.5 Gold?

By the way tried to send you a PM but seems you've exceeded your PM limit ;)

Kind regards,

Hanif

One little problem.. When i try to reply to a ticket, it brings me to a error!

I have a question for you WhSox21. I know this worked on vB in the versions prior to 3.5. But does it work with 3.5 at all? I need something right now and I have been waiting for to long for your 3.5 version to come out. So I need something until that version comes out. So I need to know if this will work with 3.5 for now?

Any sign of the vB 3.5 version? I believed it was coming out two weeks ago...

I've upgraded from 3.09 to 3.51 and I would like to know how to remove this hack from the vbulleting options?

I'd happily pay for this if it were available for VB 3.5.1!!! It's exactly what I need.

WhSox21
I have been waiting patiently and not trying to be a pain in the a$$ about this. But I really can not wait any longer. I need this for my site. Could you at least give us the status on this or give us an estimated completion date or tell us if you have decided not to do it. I think I speak for everyone when I say this.

Lighten up, attroll. Last time I checked this is a free mod.
You don't have the right to demand anything.

Take a look at the dates of WhSox21's last posts. He posted twice in this thread in the last 4 months (last post almost 2 months ago) but was online a couple of days ago. Need more clues?!! Move on! Find another solution!

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

Theres another help desk....does pretty much the same thing its called Vbsupport

Try it out :)

I am getting the following error

Fatal error: Call to a member function on a non-object in /home/*****/public_html/admincp/helpdesk_install.php on line 66

I have edited the above ***** to remove my username

If your trying to get this to work with 3.5 or higher that could be why you are getting the error. It does not work with 3.5 or higher. We have been waiting for the update but from what I can tell he is not going to update it to work with 3.5 or higher. It is to bad because this was an awesome hack in its time.

I wonder how much would needed to change to get it to work in 3.5, maybe just a few function name changes?

Ok, everyone... I've taken an absence from vBulletin for a while because I've been so busy with other things. I've decided it's about time you guys are done waiting. I'm going to update this hack and release it within the next two weeks I will have a fully feature packed version upgraded.

Yahoo!

I actually gave up hope on this. But I am glad to see that you are still alive and going to update it.

Thank you very much. I am looking forward to this.

I'm actually going to try to get a release within the next week of just the same functions and features of the 3.0.x help desk.

I should also mention that I've actually taken on some help with me to handle a bunch of the new features. You'll meet him once we release this version.

Great. I am looking forward to this. I am expecting it to blow my socks off them.

woah. i have a combined login system with vBulletin and Joomla! because I wanted to have this kind of help desk. I think I might be able to ditch the joomla altogether! which is frustrating because it took ages to hook them up and i paid $50 for the helpdesk software.
cant wait for this. It might cause me another few days work but my users will be very happy.

Error,
Fatal error: Call to a member function on a non-object in helpdesk_install.php on line 66

Edit.
I thought this was for 3.5.x because nexialys posted a link on the post post on https://vborg.vbsupport.ru/showthread.php?t=94023

Do you know when or if this will be working on 3.5.4?

I thought this was working on 3.5 as well, any thoughts?

yer i would i like to know this aswell :)

It's still in the process of being converted.

I'm pretty new to this thread, when abouts do you expect the conversion to be completed? I would love to add this to our site.

Thanks,
Paul

helpdesk_install.php is easy to get working again..

Replace (all):
$DB_site->query

With:
$db->query_write

And:
$DB_site

With:
$db

This will make the installer work.

I got the frontend to sorta work but ya, I'm giving up on that one..

Awesome! Yes, the installer now works. By frontend, do you mean the helpdesk.php file? Because I get an error when I go to that.

Any thoughts?

Thanks,
Paul

Yes I messed with the helpdesk php file, got past that error, replaced all the querys with either query_read or query_write but there is yet still more that would need to be done, I got helpdesk to load but never to display the correct stuff, tho I only spent 10 mins trying to hack it up for this new vb version..

I might give it another shot, we use Cerberus for support system and heh, to me its easier to use something like this then a whole seperate bloated pos system :(

Actually for some odd reason I just reloaded it (didnt chagne anything from yesterday) and guess what?

SOMETHING WORKS!

Help Desk

Help Desk Options

Departments

Usergroup Settings

User Controls

Unresolved Tickets

Resolved Tickets


Add Department


WOO! dunno what all works yet but this is a good start :)

Ok guys have at it, works with the latest v of VB!

I had to remove department access thing, only those marked as admin for the system can edit departments, i didnt want to hassle with fixing that code cause its worthless to me.

Other then that Ive yet to see any real issues (some language variables dont transfer), looks good so far, hopefully well get something offical soon instead of my crappy hack.

http://forums.gamecp.com/helpdesk.zip

** I forgot that it doesnt seem to return lines or edit the text and I removed the check for wyswig or text, its wyswig default and its not working properly, yet.

Ok all now its working better, i removed the check for wysiwyg that would convert to bb code or just post the text, no matter what you use it will convert to the bb code, and it works.

It seemed not to return new lines with convert_wysiwyg_html_to_bbcode so I forced it to nl2br and make new lies, it looks GREAT!

Seems to be doing ok, cant wait to start using it.


New code simply does:
Old code:

I keep getting an error when trying to install your updated version of Help Desk... Any thoughts (see screenshot)

Here is the error I'm getting (as seen in screenshot)

Any thoughts? Happens during Step 3.

Thanks,
Paul

Ya I got that too but ignored it, seemed to cause no foul (check out what the query is).

I belive it only occurs if you click the next button to goto step 3, go back to the installer index and click step 3 and it will do the real stuff.

E-mail based ticket support integration here we come.. maybe after we debug this hacked update :)

** Your duplicate key error is from running it twice, I got these too -- you can use the uninstaller and click each install step link if you want but you should be fine nevertheless.. make sure you do the only template mod to add it in the navi.

Does this support 3.5.4?

Thanks
Derek

Not officially, but people like gcphost are trying to make it work... It's a start, I'm trying what you suggested now, about the installing thing.

Thanks,
Paul.

It works! What are the departments for? So those aren't working? Anyways, if I want our tutorial instructors to be able to respond and help other people out... Do I just add there user-group ID in vB Options > Help Desk section?

Thanks,
Paul