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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.7 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=228)
-   -   Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

Auron 06-20-2008 03:13 PM
no worries, l know how busy things can get when running two or three communities with 10,000 plus members most of which want to email me.. hence why a mod such as this will allow me to spread work through the mods, the main reason l want a system such as this.

Jase2 06-20-2008 03:54 PM
FYI, I replied to your bug report on PS.

Auron 06-21-2008 12:51 AM
well lve had to uninstall this hack completely... it started messing up my plugins, for some reason it disabled Inferno VBshoutbox, even tho HelpCenter was disabled it turned off all the plugins for Inferno VBshout and it disappeared off the forum, what was worse is l couldnt turn the plugins back on until help center was completely removed.

what l dont get is why it conflicted with Inferno VBshoutbox

Jase2 06-21-2008 10:04 AM
Are you sure it's not this hack? Did you disable the plugin/hook system globally?

If you provide me admin and ftp access to your forums via a pm, then I'll take a look and see where it is conflicting.

Auron 06-21-2008 08:19 PM
technically l dont have the power to allow that, however l will ask my friend whos the owner and see whats we can sort (lm just the guy who helps out most of the time :))

PGAmerica 06-21-2008 10:11 PM
Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

LightScribe 06-22-2008 02:43 AM
Just a feature request. Would we be able to have the option to display the number of open tickets in the notifications list for administrators?

MDK-Indy 06-22-2008 09:59 AM
Can i communicate via e-mail with the HelpCenter such as those Open-Source-Projekt "Open Ticket Request System (OTRS)"?

greeting Indy

Jase2 06-22-2008 11:29 AM
Quote:
Originally Posted by PGAmerica (Post 1555695)
Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?
No, there isn't. Sorry. Again, notifications will be in the PRO version, however, I am not allowed to mention third party products here. Please see: www.paulsonny.com

I'm hoping to add a few more features here and there in the next lite version.

-- Jason

jacx 06-22-2008 11:05 PM
any idea why my version keeps showing as level 1.0?

is it not supposed to be 1.1?

PGAmerica 06-23-2008 03:29 PM
Although this is a good mod, I ended up purchasing the vbulletin project tools. It was worth the $60 and it has everything I needed in this mod and more.

Jase2 06-23-2008 03:35 PM
No worries. :) Although, the project tools isn't a support ticket system ;)

booktoweb 06-26-2008 08:41 AM
when i added a ticket without register
ticket appear to everyone !!
you should make ticket generate (e.g) automatic 8 digit number in link
and provide link to the man who open ticket after he added it

no one have idea about ticket else

* man who have this link
* groups that allowed to show all ticket

King Justice 07-01-2008 04:56 PM
Private tickets are displaying as public tickets - please fix this.

Mrdby 07-01-2008 06:43 PM
3.7.2?

Vackrick 07-02-2008 12:23 AM
Please Report Your Error At paulsonny.com

solidlink 07-03-2008 03:24 PM
hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?

Smiry Kin's 07-03-2008 03:56 PM
Quote:
Originally Posted by solidlink (Post 1565908)
hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?
changed the pharse?

PaulSonny 07-03-2008 04:06 PM
Quote:
Originally Posted by solidlink (Post 1565908)
hi, i installed this but it leads to the wrong URL on the navbar, how do I change it?
Are you using vBAdvanced?

Thanks, Paul.

Mrdby 07-03-2008 04:19 PM
Works Fine So Far!!!

solidlink 07-03-2008 04:42 PM
Quote:
Originally Posted by PaulSonny (Post 1565935)
Are you using vBAdvanced?

Thanks, Paul.
Yup... I think I did it but can you please post the method?

PaulSonny 07-04-2008 05:33 AM
In your AdminCP go to vBa CMPS. You need to add helpcenter.php to your navbar replacements.

Thanks, Paul.

Mrdby 07-04-2008 10:49 AM
Did you just update this?

HelpCenter
http://www.paulsonny.com
Installed version: 1.00
Newest version: 1.01

PaulSonny 07-04-2008 02:13 PM
I dont understand what you mean Mrdby.

The latest HelpCenter release is 1.01, but I think a few people have reported that the XML is not quite up to date with the version number.

There is a planned final release of HelpCenter which should be made available in the next 2 or 3 weeks.

Thanks, Paul.

klaush 07-04-2008 03:51 PM
Thanks Paul!

Where can i translate the phrases: Low, Medium, High?

GraNdMaStEr-B 07-04-2008 04:02 PM
Quote:
Originally Posted by klaush (Post 1566773)
Thanks Paul!

Where can i translate the phrases: Low, Medium, High?
Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

GraNdMaStEr-B 07-04-2008 04:03 PM
BTW installed great mod!

klaush 07-04-2008 04:14 PM
Yep, i know this. My question is, where can i translate the words in another language.

Are these vb global phrases; i can?t find them in the phrases-manager.

Thanks!

Quote:
Originally Posted by GraNdMaStEr-B (Post 1566779)
Not sure what u mean, but Low Medium High means how series the matter is. if the ticket is a urgent one then click High. If it is not a urgent one and can wait to be handled then click low and medium is in between

Jase2 07-04-2008 04:42 PM
We do appreciate translations. However, before submitting one to us, you're probably better off waiting until we release an updated and more secure Lite version in 2 to 3 weeks.

You would however need to find the following in the helpcenter.php file:

PHP Code:
//Priority Code
        if ($_REQUEST['priority']==3) {
            $priority="[color=#00CC00][b]Low[/b][/color]";
        } elseif ($_REQUEST['priority']==2) {
            $priority="[color=#FF9900][b]Medium[/b][/color]";
        } else {
            $priority="[color=#FF0000][b]High[/b][/color]";
        } 

klaush 07-05-2008 12:24 AM
Thanks!

sunnylikbeckham 07-09-2008 11:04 PM
Thats Fantastic
I Realy Needed That

desibw 07-10-2008 03:57 AM
thanks ..its realy good

Mrdby 07-10-2008 09:40 PM
Version: 1.01 THIS IS STILL 1.00

echamberlain 07-13-2008 12:50 AM
Is there a way to have internal ticket comments?

So team members can communicate with each other about a ticket, without the end user or public seeing the conversation?

mystic10 07-13-2008 01:31 AM
i have a question their is an option that says that if u want it will show in the forum of ur choice..so i put the forum id numb but i dont see anything so am i doing something wrong

Jase2 07-15-2008 08:45 PM
mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason

ZomgStuff 07-15-2008 10:42 PM
Quote:
Originally Posted by Jase2 (Post 1576284)
mystic, works fine for me. Send me admin & ftp login information and I'll take a look for you shortly.

-- Jason
Sounds like a wonderful idea...:rolleyes::rolleyes:

AidoStyles 07-16-2008 07:06 AM
Hey Paul,

Cheers for the excellent modification. I run a rather large website and this has certainly proven to be a huge help to my staff and to myself personally. I have just one question though:

My site is sitting at a width of 760 yet when going to "Submit Ticket" and several other places, the width of the forms and that exceed that of the actual forum (i.e., the site is 760, yet the forms will go to about 790/800). Where can I edit the actual size of the forms and that without having to widen my entire forum? Just to clear things up as I have a terrible habit of not explaining things correctly, here is a screenshot.

Rideharder 07-16-2008 06:02 PM
good job

EmpireZ 07-16-2008 10:24 PM
@ aidostyles: Look in your Hcenter_shell for the table width and use 90-85% instead of 100.

@ Paulsonny: Nice Job!


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