We've experienced a minor issue with the Live Support. When recieving a chat request from a user, you connect, but the rings will continue for up to 3 times till they stop. Then when chatting, on both ends you see a Server is Trying to Connect message, the messages go through but its quite annoying and doesn't look good. Any thoughts on how to fix?

I am having some issues with the emails being sent. Instead of going to the line, it actually write in the email body /r.

I like this mod a lot but there is definitely things that could be done to improve it and it would really be awesome.

Ophelia had some great suggestions and I agree with her that those things need to be added.

Along with what she said:
- Instead of having to enter each tech email for each category, being able to add them to each department. Maybe have a ladder: senior/junior tech etc. And then assign that whole group to one department.
- Option to list some of the FAQs under each category with "view all" or something.
- Email: maybe having a link to the support ticket in question in the email so people can click..or at the very list the title of it. This would be especially helpful for admins so they would at least know which one is being replied to.
- live support: I don't like it at all. It doesn't seem to flow with the rest of it. I think we should be able to choose the background by default and not allow users to change it. Also, we should be able to click on their username to pull up their profile during the chat. The whole live chat needs a lot of work.
- button to disable live chat all together.

I think this mod is one of the best. I would recommend you guys to send money donations. This mod works perfectly for me. You can ask and suggest for new features, but the time and energy is enormous, so be sure to donate money to the mod writer.

Hello Michael,
I think I found a bug.

I am using css-commands in the additional.css for my header-background.
Unfortunately the additional.css i not being loaded when I click on "HelpDesk". :(

Any idea?

Best regards

<a href="http://www.voltagegaming.com/forum/support.php" target="_blank">http://www.voltagegaming.com/forum/support.php</a>

Why is it the styling is all jacked up?

i have the same problem and nobody help us to fix it
http://www.pianetagay.com/forum/support.php

Im working on a fix for this at the moment and will have some new files uploaded very soon.

Sorry for the delay but have been very busy.

you have to register to see anything?..

http://www.totally-scripts.com/

yes thats right you do have to signup for my site as i dont want any unwanted people on my site adding spam and other things.
Thats why you can only see things on my site if you sign up.

<u>28th Feb 2011</u>

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes