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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

zbahadir 01-07-2010 04:16 PM
Submit New Ticket custom fields can be added to the section?

Example Custom Fieds
product name =
ftp user =
ftp pass =
..... = ...

bla bla...

MaryTheG(r)eek 01-07-2010 05:02 PM
Quote:
Originally Posted by zbahadir (Post 1949708)
Submit New Ticket custom fields can be added to the section?

Example Custom Fieds
product name =
ftp user =
ftp pass =
..... = ...

bla bla...
This is not a standard feature even in commercial scripts. That's why I kept it out to include it in a PRO version, that soon I'll have ready. Don't you think that is fair to get some money from my work? Current version, I do believe, that has 90% of the features that a normal support script needs.

Maria

jervin32189 01-07-2010 06:38 PM
Thank you Maria. I love the new version even better than the old version. Everything looks A-OK. Thank you for your dedication in this product.

taffy056 01-07-2010 08:43 PM
I have installed this back on to test, and I am still getting an internal server error, its on when the user who submits the ticket replies, there is no attachment in the reply, and I have cmod the attachment file to 777, another thing is, I have renamed the HelpDesk to Forum Help, and it hasn't changed the name in the navbar, also the Technician link is showing for users despite 'Is Technician Team?' is set to no.

Sorry maria if its a lot, but I can only give the feedback that I am having at the moment, I like the way you have changed things around though, thanks for sharing :)

MaryTheG(r)eek 01-08-2010 03:41 AM
Quote:
Originally Posted by taffy056 (Post 1949942)
I have installed this back on to test, and I am still getting an internal server error, its on when the user who submits the ticket replies, there is no attachment in the reply, and I have cmod the attachment file to 777, another thing is, I have renamed the HelpDesk to Forum Help, and it hasn't changed the name in the navbar, also the Technician link is showing for users despite 'Is Technician Team?' is set to no.

Sorry maria if its a lot, but I can only give the feedback that I am having at the moment, I like the way you have changed things around though, thanks for sharing :)
For NavBar you need to change the GLOBAL phrase microsupport_support.
For the Internal Server Error, sorry, I've do idea what can be wrong.
I'll check for the menu Technicians.

Maria

KozmoK 01-08-2010 05:36 PM
I upgraded and now I cant see any tickets, just FAQ.

MaryTheG(r)eek 01-08-2010 05:45 PM
Quote:
Originally Posted by KozmoK (Post 1950545)
I upgraded and now I cant see any tickets, just FAQ.
Have you setup usergroup permissions? (even for Admins).

Maria

taffy056 01-08-2010 05:49 PM
Quote:
Originally Posted by MicroHellas (Post 1950107)
For NavBar you need to change the GLOBAL phrase microsupport_support.
For the Internal Server Error, sorry, I've do idea what can be wrong.
I'll check for the menu Technicians.

Maria
On your other version, you could change the name of the hack on the navbar by altering the name in the admincp.

As for internal server error, I have no idea either, I am not a coder so don't even know where to start, so i am sorry will have to uninstall again, I don't think I will ever be able to use otherwise excellent script if you don't know what the problem is either.

thanks for your help, I will continue using some of your other contributions :)

KozmoK 01-08-2010 06:35 PM
Yes, it was working on previous version.

Quote:
Originally Posted by MicroHellas (Post 1950557)
Have you setup usergroup permissions? (even for Admins).

Maria

Alex@Mk3OC 01-08-2010 07:20 PM
All seems to be working fine, thanks :)


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