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- vBulletin 3.7 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=228)

- - Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

PaulSonny

06-09-2008 05:20 PM

Quote:

Originally Posted by cardin (Post 1545039)

I have installed the latest version onto a system running vb 3.7.1. And I have checked Yes to Automatic Navbar Template Edit. And my header text includes the default "$template_hook[navbar_buttons_left]".

But no Help Center button or link shows up.

Any advice?

Thanks,

Paul Cardin

In the templates look for hcenter_navbar and copy and paste that into your navbar template were you want the link to appear.

Quote:

Originally Posted by CloneVince (Post 1545158)

Still have a blank page when adding a new ticket or a new reply ...

i have a log if that can help you :

[Mon Jun 09 19:55:51 2008] [error] [client *] PHP Fatal error: Cannot use object of type mysqli_result as array in /*/*/*/forum/helpcenter.php on line 719, referer: http://*/forum/helpcenter.php?do=ticket&tid=5

When i use mysql, i don't have any error.

I hope that can help :)

I'm afraid I dont quite understand what you mean?

When I use mysql, I dont have any error?

Thanks, Paul.

CloneVince

06-09-2008 07:50 PM

Yes sorry, when I use mysqli, i have a blank page, and with mysql, no blank page, all work perfect :)

Jase2

06-09-2008 09:08 PM

Hmm... I've never really used mysqli. Please send me an admin and ftp login info to your forums via a PM. Also include an url to your site. I will take a look when time permits.

joe1989

06-10-2008 01:59 AM

For some reason I cannot edit the usergroup permissions. When I'm in the admincp, I can find the permissions under the usergroup, and when I edit the admin permissions, I get a database error. What's happening here?

Thanks...

PaulSonny

06-10-2008 09:40 AM

Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.

Chadi

06-10-2008 09:53 PM

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

This is the ticketlist template

Code:

<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='openedtickets' ">

<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">

<thead>

    <tr>

        <td class="tcat" colspan="7">$headertitle - Open</td>

    </tr>

    <tr>

<td class="thead" align="left">$vbphrase[ticketnumber]</td>

<td class="thead" align="center">$vbphrase[title]</td>

<td class="thead" align="center">$vbphrase[priority]</td>

        <td class="thead" align="center">$vbphrase[posted_by]</td>

<td class="thead" align="center">$vbphrase[when_logged]</td>

        <td class="thead" align="center">$vbphrase[last_update]</td>

    </tr>

</thead>

<tbody class="alt2">

    $tickets1

</tbody>



</table>

<div style="height: 6px;"></div>

</if>

<if condition="$op=='mytickets' OR $op=='publictickets' OR $op=='closedtickets'">

<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">

<thead>

    <tr>

        <td class="tcat" colspan="7">$headertitle - Closed</td>

    </tr>

    <tr>

<td class="thead" align="left">$vbphrase[ticketnumber]</td>

<td class="thead" align="center">$vbphrase[title]</td>

<td class="thead" align="center">$vbphrase[priority]</td>

        <td class="thead" align="center">$vbphrase[posted_by]</td>

<td class="thead" align="center">$vbphrase[when_logged]</td>

        <td class="thead" align="center">$vbphrase[last_update]</td>

    </tr>

</thead>

<tbody class="alt2">

    $tickets2

</tbody>



</table>

</if>



<if condition="$pagenav">

<table align="$stylevar[right]">

<td align="$stylevar[right]">$pagenav</td>

</table></if>

ticketlist2

Code:

<table class="tborder" cellpadding="$stylevar[cellpadding]" cellspacing="$stylevar[cellspacing]" border="0" width="100%" align="center">

<thead>

    <tr>

        <td class="tcat" colspan="7">$headertitle</td>

    </tr>

    <tr>

<td class="thead" align="left" width="10%">$vbphrase[ticketnumber]</td>

<td class="thead" align="center">$vbphrase[title]</td>

<td class="thead" align="center">$vbphrase[priority]</td>

        <td class="thead" align="center">$vbphrase[posted_by]</td>

<td class="thead" align="center">$vbphrase[when_logged]</td>

        <td class="thead" align="center">$vbphrase[last_update]</td>

    </tr>

</thead>

<tbody class="alt2">

    $tickets

</tbody>



</table>

<div style="height: 6px;"></div>



<if condition="$pagenav">

<table align="$stylevar[right]">

<td align="$stylevar[right]">$pagenav</td>

</table></if>

ahayat

06-11-2008 04:08 PM

Great hack , Thanks *installed + Nominated.

One Question pls.

When it add a Thread to specified forum, does it add Reply as well to that Thread when we Reply the specific Ticket??

If not please add in your next update .;)

Cheers.

PaulSonny

06-11-2008 06:03 PM

Quote:

Originally Posted by chadi (Post 1546183)

I have this odd problem last update column background in the closed ticket section. It is not picking up the alt2 class I applied, yet the rest of that row did strange enough.

The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Quote:

Originally Posted by ahayat (Post 1546782)

Thanks for nominating us. If tickets are posted into a forum upon ticket creation and someone replies to the ticket then the reply is added to that original thread created.

If you reply to the thread and not the actual ticket, then im afraid it doesnt update the ticket at present.

Thanks, Paul.

Chadi

06-11-2008 07:07 PM

Quote:

Originally Posted by PaulSonny (Post 1546887)

The actual ticket information is in a different template. Send me an admin login and I will correct this for you.

Thanks, Paul.

Thanks, but I will do it myself. Just tell me what template/code line.

Thanks

PaulSonny

06-11-2008 08:07 PM

Ok no probs, try updating the hcenter_ticketclosed template, grapsing at straws so might work might not.

Thanks, Paul.

Chadi

06-11-2008 08:26 PM

Had already tried that also, but did not work

Code:

<tr>

<td class="alt2" align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket1[ticketid]">$ticketid</a></td>

        <td class="alt2" align="left"><b>$ticket1[tickettitle]</b> ($ticket1[department])</td>

<td class="alt2" align="center">$priority</td>

<td class="alt2" align="center"><a href="member.php?$session[sessionurl]u=$ticket1[ownerid]">$ticket1[ownerusername]</a></td>

        

        <td class="alt2" align="center">$ticket1[datelogged]</td>

        <td class="alt2" align="center"><phrase 1="$ticket1[datelastupdate]" 2="$ticket1[lastreplyusername]" 3="$ticket1[lastreplyuserid]"

>$vbphrase[last_update_by]</phrase></td>

</tr>

PaulSonny

06-11-2008 08:51 PM

Ah, just identified the problem, and thanks for bringing this to my attention.

Go to hcenter_message and change the colspan from 5, to 7.

Thanks, Paul.

Chadi

06-11-2008 09:17 PM

Thanks, that worked ;)

Goomzee

06-12-2008 04:03 AM

it;s not workinh for me it's show permission error

ahayat

06-12-2008 05:43 AM

Quote:

Originally Posted by PaulSonny

u wc, someone posted a ticket, That ticket went to a specific Forum, but when i replied to that ticket (not to thread) it didnt go to that Thread.
What should i do ?

PaulSonny

06-12-2008 08:47 AM

Quote:

Originally Posted by Goomzee (Post 1547268)

it;s not workinh for me it's show permission error

If you read original post it tells, you need to update your Usergroup Permissions.

Quote:

Originally Posted by ahayat (Post 1547316)

u wc, someone posted a ticket, That ticket went to a specific Forum, but when i replied to that ticket (not to thread) it didnt go to that Thread.
What should i do ?

Ah right, I will double check and make sure it is working and fix for next release if neccessary.

On another note, I go away on holiday today and will be away for 2 weeks, Jase2 will be offering support while im away but nothing is likely to be released until I return.

Thanks, Paul.

joe1989

06-12-2008 07:18 PM

Quote:

Originally Posted by PaulSonny (Post 1545730)

Can you please tell us what the error is? Is it something like unknown column?

Thanks, Paul.

Paul, I receive a database error when I try to change usergroup permissions. Here's the error message I receive:

Code:

Database error in vBulletin 3.7.0:



Invalid SQL:

UPDATE usergroup SET



### UPDATE QUERY GENERATED BY fetch_query_sql() ###

        `title` = 'Administrators',

        `description` = '',

        `usertitle` = 'Administrator',

        `opentag` = '<span style=\"font-weight: bold; color: red;\">',

        `closetag` = '</span>',

        `passwordexpires` = '0',

        `passwordhistory` = '360',

        `forumpermissions` = '8388607',

        `genericpermissions` = '2113929151',

        `attachlimit` = '0',

        `pmquota` = '500',

        `pmpermissions` = '7',

        `pmsendmax` = '5',

        `calendarpermissions` = '63',

        `wolpermissions` = '31',

        `adminpermissions` = '3',

        `genericpermissions2` = '1',

        `genericoptions` = '55',

        `profilepicmaxwidth` = '100',

        `profilepicmaxheight` = '100',

        `profilepicmaxsize` = '65535',

        `avatarmaxwidth` = '80',

        `avatarmaxheight` = '80',

        `avatarmaxsize` = '20000',

        `signaturepermissions` = '237567',

        `sigpicmaxwidth` = '500',

        `sigpicmaxheight` = '100',

        `sigpicmaxsize` = '10000',

        `sigmaxrawchars` = '0',

        `sigmaxchars` = '0',

        `sigmaxlines` = '0',

        `sigmaxsizebbcode` = '7',

        `sigmaximages` = '0',

        `albumpermissions` = '255',

        `albumpicmaxwidth` = '600',

        `albumpicmaxheight` = '600',

        `albumpicmaxsize` = '100000',

        `albummaxpics` = '100',

        `albummaxsize` = '0',

        `usercsspermissions` = '31',

        `visitormessagepermissions` = '63',

        `socialgrouppermissions` = '511',

        `ugphelpcenter` = '8191',

        `mgc_cb_evo_permissions` = '0',

        `mgc_cb_evo_nbmsg_show` = '',

        `mgc_cb_evo_nbmsg_perday_show` = ''

WHERE usergroupid=6;



MySQL Error   : Unknown column 'mgc_cb_evo_permissions' in 'field list'

Error Number  : 1054

Request Date  : Thursday, June 12th 2008 @ 01:13:42 PM

Error Date    : Thursday, June 12th 2008 @ 01:13:42 PM

Script        : http://www.supportingteens.net/forum....php?do=update

Referrer      : http://www.supportingteens.net/forum...&usergroupid=6

IP Address    : 66.97.118.166

Username      : Joe

Classname     : vB_Database

MySQL Version : 5.0.27

Jase2

06-12-2008 09:59 PM

Not from our product you don't.

MySQL Error : Unknown column 'mgc_cb_evo_permissions'

I think that is from the MGC Chatbox Evo: https://vborg.vbsupport.ru/showthrea...hlight=chatbox

joe1989

06-12-2008 10:30 PM

Quote:

Originally Posted by Jase2

Not from our product you don't.

MySQL Error : Unknown column 'mgc_cb_evo_permissions'

I think that is from the MGC Chatbox Evo: https://vborg.vbsupport.ru/showt...hlight=chatbox

Well i don't even have the chatbox installed anymore. I removed that a while ago. How can I remove it from the permissions?

Jase2

06-13-2008 10:25 AM

Please ask in that chatbox thread. But, you will need to remove the bitfield which is located in: /includes/xml

joe1989

06-14-2008 02:55 PM

OK thanks I fixed that problem. Now I have a question...

Who can view private tickets? I see in permissions there is an option for viewing public tickets, but what about if the user creating a ticket selects private? Who can view private tickets?

Alex@Mk3OC

06-14-2008 07:46 PM

Excellent mod, *clicks installed*

Auron

06-15-2008 10:37 PM

just added the hack, l dont get any MYSQL errors at all but every time l edit the usergroup settings it reverts them back to all no, long story short is its not updating the settings to allow me to mess with the system.

motowebmaster

06-15-2008 11:03 PM

Great Mod!

How much for a brand-free license?

Jase2

06-17-2008 02:58 PM

Quote:

Originally Posted by Auron (Post 1550357)

Did you have an older version installed prior to installing the latest version? If so, make sure you un-install the current product then try again. If that doesn't work, then private message me admin and ftp login in and I will take a look for you when time permits.

Jase2

06-17-2008 03:02 PM

Quote:

Originally Posted by joe1989 (Post 1549231)

I'm going to be adding more usergroup options giving you more control in the next version of HelpCenter lite.

fgforty2`

06-17-2008 07:48 PM

I would love to see a required field option added. I hope it's in the Pro version.

Nice Mod it just needs some added features.

Jase2

06-17-2008 08:59 PM

Features are being added. What do you mean by a required field? What exactly will the required field be? We are implementing a "sensitive data" field in the PRO version, so your users can enter any sensitive information, so that is it only seen by those who have permission.

Auron

06-17-2008 10:11 PM

l dont think anyone answered my first question so l will ask again after realising something strange..

When editing usergroups the options dont stick, so even tho l allow my admin user group FULL access none of the radio buttons state what they should....

however earlier while editing a user l noticed something very strange, l had like 5 Administrator user groups, l then turned the plugin back on and found every time l edited the admins user group to allow for access to the modification it created a new user group based off the settings l was editing! should the mod be doing that? plus editing the newly created usergroups result in yet another group being added!! even if l dont even edit the helpcenter settings...

TimberFloorAu

06-17-2008 10:59 PM

I so want this to work, but cannot figure out how to add it to the menu.

Any help suggested please, we use webspoint template.

We can get to it, via forum/helpcenter.php

Is there a better way...

$template_hook[navbar_buttons_left] doesnt do anything for us..

davidw

06-18-2008 01:20 AM

Please keep promotional advertising for the PRO version to a minimum. This doesn't need to be brought up every other post.

fgforty2`

06-18-2008 03:11 AM

Quote:

Originally Posted by Jase2 (Post 1552030)

Basically some predefined input fields that I can add to specific categories. These would be required for the user to submit a ticket. Just like how the Title field is required as it is now.

Let's say I have a Hardware category and I want to require a Serial # and Model # to be supplied.

ex:
Model #: [ This Field is required to be filled out]
Serial #: [ This Field is required to be filled out]

Mrdby

06-19-2008 07:02 PM

Does this email the admin when new tickets are created?

Auron

06-19-2008 07:12 PM

no it just creates new usergroups every time you edit the settings (seems no one wants to know about the issues lve been experiencing)

Mrdby

06-19-2008 07:29 PM

i'm with you..but i can't really speak on it if i haven't installed it.

Smiry Kin's

06-19-2008 07:43 PM

i wouldnt.

lacks features which should be introducted into the public released version.

Jase2

06-19-2008 08:25 PM

How is no-one helping? Myself and Paul have answered all questions.....!

Auron

06-19-2008 09:19 PM

Quote:

Originally Posted by Auron (Post 1552096)

l asked the same question on the bug tracker on the paulsonny domain, its been a couple of days without even so much as a reply remotely on the issue l mentioned..

ekantnl

06-20-2008 04:28 AM

Eh guys..

For you probably the most simple thing to do but I don't have a clue yet...

I want the helpcenter link not in my navbar but in quick links..

Can someone explain me step by step how to do this? Thank you for any help on this!

Jase2

06-20-2008 03:05 PM

Auron, were working on a number of things at the moment. Sorry for the delay.

ekantnl, you will need to turn the automatic navbar edit option off in HelpCenter options, then do the following template edit.

In Navbar, FIND:

HTML Code:

<td class="vbmenu_control"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>

Below, ADD:

HTML Code:

<td class="vbmenu_option"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a>

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