Is there a way to have non registered members submit trouble tickets?

Good work.

Two bugs I found:
1). On vBSupport.php?do=list, when the user didn't submit any Tickets, the format of "There are currently no tickets to view." is weird.
2). "Quick Reply" button doesn't work in FireFox.

Great but you missed 2 things :)

the listboxes with 'No Category selected' and Assigned 'None'

btw

Translated and can be found under http://www.vbhacks-germany.com/forum...3&page=1&pp=10

It would be really cool if there was an "Add to FAQ' Button, that would automatically add a ticket to the FAQ.

The is still no option that a mod get a waring on a new ticket?!

@Mike i believe you have to type in there user ids in "Category Admin User ID's".

@CMX I think it would be alot easier to make the "Category Admin User ID's" to work by user groups instead.

Also, would there be anyway to keep the permisions from reseting everytime I have to upgrade? Same question aplies for the catgoreys.

Last suggestions would be a drop down menu to asign priority.

Ok I installed this hack and started playing with it.
A little documentation would be nice cause I am already lost in the settings.

Here what I tried.

1. I gave the Admingroup all rights
2. I created a category called test
3. Category adminID is the id of the user test.

As far as I know all members listed there will get a message if a user opens a ticket for their group or?

4. I created a usergroup called testgroup and put a user in this group
5. Allowed Usergroups are:
Admins, testgroup

This means to mee that members of this group can SEE calls of the category test or?

6. Allowed technician Usergroups

This means to me that you can only assign calls of the category test to members of the usergroup Admins and testgroup or?

So far I was not able to find out how the rights system is working within this hack.

The only way to assign a call to a user is to give the group where the user is in the right: This usergroup can Admin Support Tickets
But this does mean for me that this group can always see all calls.

Can someone please describe this rights settings a little bit more for me?

@CMX_CMGSCCC
I've noticed that there are hardcoded Texts in the PHP Files.
It would be nice if those could be converted to phrases as well; would make translations easier :)

I also got a feature request:
Add fields for username/password/host details that will be automatically cleared when the Ticket gets closed (eg. like vbadvanced.com ticket system).
That would be great (and save me some time coding it myself) :)

Hello.

Does this Helpdesk software utilize the 'image security' feature like for 'Contact Us' in vB or is it not necessary?

Hi,

When I try yo upload an attachment I get the following error message:

The Usergroup has the rights to upload and view attachments so whats wrong?