vb.org Archive - HelpDesk v1.63

Page 15 of 72

« First

Last »

Show 40 post(s) from this thread on one page

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)

- - HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

MissKalunji

03-05-2005 07:48 PM

Quote:

Originally Posted by WhSox21

People can't check out the helpdesk on your site because it requires registration! :lick:

oh mah bad
that means
unregistered cant use it?

WhSox21

03-05-2005 07:50 PM

Quote:

Originally Posted by MissKalunji

changing now...

You can't change that unless you edit the file. This version of the helpdesk requires registration. That's why you don't see the unregistered usergroup in the usergroup settings section! ;)

MissKalunji

03-05-2005 07:51 PM

Quote:

Originally Posted by WhSox21

You can't change that unless you edit the file. This version of the helpdesk requires registration. That's why you don't see the unregistered usergroup in the usergroup settings section! ;)

oh oops

[high]* MissKalunji feels dumb :nervous:[/high]

MissKalunji

03-05-2005 07:53 PM

Quote:

Originally Posted by WhSox21

Not sure what you mean exactly. After setting the usergroup settings everything should be alright. Only usergroups that "Can ____ Any Ticket" will be able to see most of the tickets. Then you must set the usergroups who can edit the departments seperated by commas.

Every regular user can only see their own tickets.

so about hte departement what the usergroup for?

WhSox21

03-05-2005 08:11 PM

Quote:

Originally Posted by MissKalunji

so about hte departement what the usergroup for?

The department usergroup gives those usergroups access to the tickets in the department. The usergroup settings is where you can limit the usergroups abilities.

MissKalunji

03-05-2005 08:27 PM

Quote:

Originally Posted by WhSox21

The department usergroup gives those usergroups access to the tickets in the department. The usergroup settings is where you can limit the usergroups abilities.

Thank you so much!!!!!!!!!!!!!

T3MEDIA

03-05-2005 08:33 PM

so what is new with this baby?

ChrisBaktis

03-05-2005 08:43 PM

Im getting many database errors - if I click on my tickets, or unresolved tickets, I get a database error.

Code:

Database error in vBulletin 3.0.7:



Invalid SQL: SELECT ticketid, title, postusername, dateline, lastposter, lastupdate, department FROM ticket AS ticket JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND ownerid = 0 AND dateline >= 1110062033 AND ticketdepartment.departmentid IN (3)

mysql error: You have an error in your SQL syntax near 'ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND owne' at line 1



mysql error number: 1064



Date: Saturday 05th of March 2005 05:42:39 PM

Script: http://rustysoaptraders.com/forums/helpdesk.php?do=newtickets

Referer: http://rustysoaptraders.com/forums/helpdesk.php?do=departments

Username: poongamer

I was able to setup departments.

Get a database error if I go to www.mysite.com/forums/helpdesk.php

WhSox21

03-05-2005 08:51 PM

Quote:

Originally Posted by T3MEDIA

so what is new with this baby?

Departments
Usergroup Settings
PM / Email on new ticket (to ticket creator).
Master Switch
Turn off accepting new tickets.
Can see resolved tickets.

Quote:

Originally Posted by ChrisBaktis

Im getting many database errors - if I click on my tickets, or unresolved tickets, I get a database error.

I was able to setup departments.

Get a database error if I go to www.mysite.com/forums/helpdesk.php

I don't see anything wrong with that. What I would do if you don't have any tickets yet is use the install script and click the uninstall link and go through everything then go back and use the install link. This should fix everything if not let me know.

gr33tz - I got an email saying you replied with a problem. Did you fix your problem?

ChrisBaktis

03-05-2005 09:00 PM

Still getting many database errors.

Only two things work:

Setting up Departments, and New Tickets under User Control - All other links generate Database error.

All times are GMT. The time now is 11:45 AM.

Page 15 of 72

« First

Last »

Show 40 post(s) from this thread on one page

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01681 seconds Memory Usage 1,745KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (1)bbcode_code_printable (8)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (3)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: