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Pond	01-07-2004 02:32 PM

Mine was unanswered but I may have misunderstood. I sent my info from a mailbox on Yahoo because I was under the impression that someone said somewhere in all this that AOL was blocked or having trouble. I did not send it from the e-mail address on file when I bought V-Bulletin for the above reasons.
The fact that mine has gone unanswered for a week now would only leave to believe that I didn't follow the right procedure.
Will someone that knows the right procedure please instruct me as to how to do it again.

Steve Machol

01-07-2004 06:57 PM

Quote:

Originally Posted by TheGreatOne

i sent them 3 emails now first telling them i cant access the site thn telling my ip address its been ova 24 hours so i sent them another email

i'm yet not a vb customer but i want to purchase the license n i cant without bein able to get on to the site...

Did you get the automated responses? If so, what are the ticket numbers? There are absolutely no unanswered tickets in the system and the average response time is currently 37 minutes.

Pond	01-08-2004 12:43 AM

Steve--could you give me the correct procedure. Thanks

TheGreatOne

01-08-2004 01:02 AM

yes Steve Machol i've got the automate respones and i can now access the site thanks alot guys.

Pond	01-08-2004 01:15 AM

great one--how did you go about doing it ?

Steve Machol

01-08-2004 03:19 AM

Quote:

Originally Posted by Pond

great one--how did you go about doing it ?

Send an email to support@vbulletin.com with your current IP address.

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