Error: please reload is still there.

Yes, we would still appreciate being able to see this error in action as we haven't been able to replicate it.

If you wouldn't mind, we would also appreciate being able to see this error in action too!

A user can show as offline for the chat by turning the bar off via the settings. In future releases, we may include a way to show as offline even with the bar on, but for now that is not an option.

if it's any help, i've just switched it back on but it's not enabled for guests

Hmm... Right now the only way you should see that is if you fail to connect 5 times in a row over a 3 minute period.

Does your internet have connection issues?
Does your website not always load correctly?
Have you ensured that you have the newest JavaScript by hitting CTRL+F5?

according to Firebug there's an error in shared.js on line 11 whenever either a username or Chat Room is clicked-

Ignore,
You already noticed

Chrome is also throwing an issue with shared.js on line 11:

Uncaught TypeError: Cannot read property 'nodeValue' of null

Not sure if that's relevant to anything, though. I haven't had time to test it fully but the chatroom doesn't load for me - rather, nothing happens when I click on the chatroom tab.

You most likely have the "Add Template Name in HTML Comments" setting turned on. We suggest turning that setting off for now. We will be looking into why that is causing the script to break.

Following should be in the lite version also [if not already in pro then pro too]

Message Delete [Ability to delete messages]
Archive [Ability too see and search old messages]
User Mute [Ability to mute but user can still see chat]
Smiliey Button [Cause no convo is decent with at a smiley dude]
BBcode support [Really should be a basic I would think]
Message Characters [Character Amount Setting]

Maybe have a little expansion button on the side that brings up an advanced chat window with like the basic vb text box to make it easier if you have a few things to right

Really i was thin

Yeah, it's on our test/dev site where we pretty much have all the debugging options running. That does explain why (after installing on the live site) the chat room works on the live site and not the dev site.