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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

Gametastrophe 01-25-2011 08:44 PM
Currently using this as a recruitment Q&A. Is there any way to add HTML or BBCode support to your answers, as well as change the fields that say "department" and "product" to something else, or is that a no-go?

I'm kind of new to coding, and a lot of it is self taught.

dmm2020 01-26-2011 01:23 AM
Quote:
Originally Posted by Mastar View Post

The Support Live Chat isn't showing in the side block!

Its enabled!

Originally Posted by dmm2020 View Post

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.
Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

micheal332001 01-26-2011 02:11 PM
Quote:
Originally Posted by dmm2020 (Post 2154658)
Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.
Have you check the usergoup options as if they are set wrong you will not be able to post any new tickets.
Also make sure you have installed this latest version as there was a problem with this in older version of this support system.

Mastar 01-26-2011 02:57 PM
No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.

dmm2020 01-26-2011 05:12 PM
Quote:
Originally Posted by Mastar View Post

The Support Live Chat isn't showing in the side block!

Its enabled!

Originally Posted by dmm2020 View Post

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.
No it does not fix the problem. Permissions in microSupport in admincp is set to 6,7 which is administrators & moderators for admin, but nothing to show permissions for what user groups can submit tickets. However, none of us can answer a ticket nor can users post new tickets now. We are using v4.0.8 vBulletin.

We do eventually want to go to your commercial version but before I can convince the owner to invest the money, we need this working.

Users, moderators and admins get this error message when they attempt to post a ticket or reply to one:

Quote:
dmm2020, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
We started getting this error as soon as we upgraded the last update you posted. I am wondering though, did you change code to make it look at user permissions or group permissions? It should be on group permissions.

micheal332001 01-26-2011 05:13 PM
Quote:
Originally Posted by Mastar (Post 2154890)
No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.
If you want me to have alook for you and find out why its not working please send me admincp access and FTP login so that i can make the changes to the files if need be.

andyv72 01-26-2011 06:38 PM
german lang needed....

Mastar 01-27-2011 09:39 PM
1 Attachment(s)
See the screenshots:

micheal332001 01-28-2011 06:04 PM
Quote:
Originally Posted by Mastar (Post 2155480)
See the screenshots:
So if you try it within firefox or any other system it works or not.

skol 01-31-2011 01:13 AM
Great mod,but it seems to have conflicts with the spamming configuration once disabled everything works fine.Maybe that needs looking at.One problem we have is it's pulling the original default header logo for some reason, we use concepta flash logo for the header but your mod seems to be pulling the default any ideas? other than that good job...

Edit: fixed.


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