Hi WhSox21,

As well as my last post over the page and of the one above requesting BBCodes... is there a way to permit attachments to be made too?

Thanks

I'm having an issue, when a user submits a new ticket and i have the send email option turned on, only the submitter gets an email, i need it setup to where the department managers get an email as well.

What am I doing wrong?

Will this one be supported for VB 3.5 ?

Thanks

LMAO

Test User has been premanently banned from the demo site :P

Yes, I'm still working on it. I had to get to know the plugin system before I could actually convert this over.

No idea what you're talking about?

WhSox21 first of all its a great hack, i currently playing with it a little in my test forum, and i will install it later today i believe in the main.

Can u please tell me, the claim ownership, what its means? U let know to other admins / mods, that u are replying to this ticket? If the answer yes, how the other admins / mods know that?(i mean where it is saying that, or it is just dissapear from the new tickets?)

Thnx :)


PS

Also if u can, tell me, how can i add a small info box or even more fields, in the page that the user put a new ticket. I want there to ask the user more details about the problem, etc. Is a template i must edit?

Yes, that is a template edit and a file edit.

As for the ownership, the idea behind that is say this is installed on a hosting company's site. They have multiple support employees. They take ownership so they can figure out the problem with the ticket and then they resolve it and get credit for it. Once it has been taken ownership to, no one else should be able to see it.

Thnx for the reply, i got it now :)

Can u please tell me what template and file i must edit?

Thnx again in advance, its a great hack :)

WhSox, can you help me with my issue.... about 5 posts up...

When a user responds to a ticket that I have already responded to, it sends a PM to me from user ID 1. Is it possible to turn this off? If so, how might I go about doing that?

The following ticket has been updated:
http://forums.site.com/helpd...o=ticket&tid=11

Before I install I was wondering if it was possible to create a ticket by an email? This way I could have a test user as a moderator who gets the report email then have it send it to the helpdesk. Or is there an easier way a report from the forums opens a ticket? Or can it be added some way? Just curious :)

This is coming in the 3.5 version. ;) I'm no longer going to develop for 3.0.x and keep working on 3.5.

*clap hands* im just waiting on your hack, article from cinq and arcade to upgrade :nervous:

I installed it very nicely done! :)

Is it possible to send a PM or email to X usergroup/user when a new ticket has been opened or replied to?

Ok, I installed everything with no problems. Set the admin group in Admincp to be the only one able to alter depts and usergroup permissions. I created two new departments and assigned groups. I went into usergroup settings and did that stuff.
My problem seems to be, I created a test ticket, was able to take ownership, but when I try to reply to the ticket and hit submit it tells me I do not have access to the page, almost like a permission problem, but I have tripled checked all usergroup and permission settings.

By the way I am doing this as a member of the admin group on a 3.0.7 board

I did everything correct, set up department and usergroup. Problem is this

You're using the usergroup names rather than the usergroup ids. You need to change the departments usergroup access from Administrators to most likely 6.

I put department "Administator" and the UserGroup "Register Users" can you take a screenshot how you set it up. Still trying to fix it

Not to rush as this system looks amazing for my needs as is. However I'm wondering if you can give a estimate of how much you have done for 3.5.

In addition, Ii'm not going to use this for a helpdesk but a web design/illustration project management script and changing the titles.

How can I change the user id from 1 to 2?

I had an admin account that i merged into my main one with user id 2. However, PM's now show as from no user (Which I suppose is good as users have to reply via ticket system).

Will it cause any errors having the main admin as user id 2 and not having a user id 1?

I am never getting any PMs sent when a ticket is submitted, and I do have the usergroup settings set for admins to handle the tickets. The auto-response PMs are going out fine, but the admins never get notified. Is this a feature that is missing, or maybe I don't have it installed/configured correctly?

yea, i also don't get noticed when someone makes a ticket nor can't view it

I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

I got the new ticket on "yes" but it wont allow for new tickets to be submitted thoughts?

Well if you know how to add it or how to work it. Could you help me?? If you have AIM or MSN please tell me

sweet thanks man this'll help.

Is it possible for someone to create a page that would list out all permissions for existing usegroups? It's hard to keep track when you have over 200 usergroups.

Install didn't create the 'ticketdepartment' database table?

-------------------------------------
Invalid SQL: SELECT usergroups, departmentid FROM ticketdepartment ORDER BY displayorder
mysql error: Table 'kenmarki_talk.ticketdepartment' doesn't exist
-------------------------------------

Any ideas as to how to resolve this one? Any help most appreciated.

Thanks

I figured that out, just reinstalled and it worked ok.

Now I am trying to link the username of the ticket creater to their profile page. I know I'm close but can't get the userid number to show up. Here's what I'm using:Can anyone tell me why the userid is missing from this link?

I think u=$ticket[postuserid] is wrong.

Thanks.

Tnx for sharing. Install is clicked

Tnx

Can this thing handle tickets from non members? The bulk of emails I get are regarding registration problems.

Not yet. I've already got that integrated in the 3.5 version though (which is not released by the way). But like I said, this version will no longer be developed due to the fact that I think everyone should be upgrading to 3.5 once it becomes stable.

Why do you think everyone should be upgrading to 3.5? It has no security fixes, and nothing you "have" to have. Just a bunch of superficial features. I wont be upgrading because 1/2 of the hacks I want wont be ready for it.

I really need a ticket system that allows non members to post :(

Well, the reason I think everyone should upgrade is because of the plugin system. I understand it takes time to port over the hacks. It will take a little while for me to complete this one as well. I'll keep everyone in mind when I finish developing the upgraded one. I will create it so it will still work on 3.0.x because it won't be too much extra work.

that worked for the mydql error that i had in 3.07 so thanks :)

just upgraded to vb 3.0.8 and it is not working I dont know what verision Of helpdesk I have but all files have the edits and it still does not work

I badly need one of these for 3.5. Sure wish you would port it over :)

How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's

It works perfect but i can't reply because i get a database error :disappointed: