I did thank you for your efforts Maria, thing is because there are bugs on the hack I can't have it on a live site, I had to uninstall it, I do realise that people has a life outside this, and I run my own business as well.

Hope you have a good New Year Maria

microSUPPORT will be upgraded and released bug free FOR SURE!!!!!. Unfortunatelly it was my first attempt to vB4 that's why it has bugs, while the 3.8.x version hasn't them. vB4 is very strange. Even if a value exists, it dosen't counts it like to exist, if I don't declare it for use in the template.

Now I became much more familiar with vB. You can understand it easily by seeing microMEMBERS and mostly microAUCTIONS. You'll notice that I even found the way to "colorize" the tables something that gots me lot of time, and it dosen't exists in microSUPPORT. The only that I want is understanding from you (talking in general), that is like to learn a new programming language. So I need time and patiense. That's all. Soon, I promised it in my word, you'll find here this module 100% bug free.

Maria

Awesome Mod but I have persistent issue. When clicking "My Tickets" I recive this error.
I have tried reinstall several times and have the latest update that I have installed.

Also do you know how I can change default text color to white? The text is black and the background is dark so very hard to see...

Many thanks!!!!!

http://208.43.23.140/images/helpdesk.jpg

Maria,

First off, I want you to realize that we ALL appreciate what it is you do! Don't think because some have uninstalled that we don't like the idea or what you've done. In fact, once this goes out of Beta stage I'll most certainly be redownloading and installing it again.

As to letting it go, without feedback you have no way of knowing whether or not something needs work. I probably could have been more descriptive in what my issues were, but I got a tad lazy. I don't want you to take the wrong meaning by my post (even though I know you were talking generally and not my post specifically) and know that this is still tagged and I plan on still using this once it's done.

As I promised, I spent the whole day today, to redesign and correct everything reported as bug. I've finished 99% of it, left out for the moment, the re-open function, but I'm very tired to release it today, is better to wait till tomorrow morning.

Meanwhile, if you want, you can test the new version at:
http://www.microhellas.com/dev4/
Login: demouser / demopass
I gave technician rights, so you can test that section too.

I took care to hide in any lists products and or departments if they're not active, I changed the question field to be able to save more than 255 chars etc.

Maria

I did talked for anyone specific. Let's say like a monologue.

Thank you for your understanding
Maria

MicroHellas,

Thanks for the mod
Please, find in attachment the french translation
You can find the french topic for this mod here: http://forum.vbulletin-fr.org/modifi...oSUPPORT-4-3-0

Hello,

As I promised, I just released microSUPPORT ver.4.4.0, which I do believe that fixes all reported bugs. Using it, it's easily understandable that it has been redesigned from scratch. No more double navbar, no apperance of departments or products in lists, if you've turn them off.

Please pay attention to confirm that the directory microsupport/attachments is CMOD 777. Sometimes, this causes Internal server error, if its not and you're trying to upload attachments.

For those who want to use it just for FAQ, I've to say that they can do it, by setting up usergroup permissions (no ticket posting) and turning off the Reply info block, from microSUPPORT Options.

Thank you
Maria

Oh, just when we release the translation for the version 4.3.0 ^^.
So, we'll update it soon for the 4.4.0

As I forgot to use version nbr in phrases, to help you a bit, I added 12 phrases (last in queue) plus 7 in global phrases.

Maria