Hi, we've ran this product for some time but after updating the forum to the latest version the banners aren't showing up. I checked settings that the product is enabled and so forth, but no good. The banners stopped appearing. What can I check or do?

If I have to remove and reinstall the product, can I save all the data? There are about 30 or 40 banners that I don't want to create again!

Verify your banners show up in those spots normally while not using this mod. If you can't get them to show up without RBS, you'll never see them with it.

During the upgrade you probably reverted the templates where the placeholders were. Just place them again, or just put them in the default ad locations and you won't have to worry about that happening again.

Your banners aren't saved in this product, they're in your banners folder. I take it you weren't the person that set this up, but you're going to have to learn it if you want to use it.

You have asked and I have answered. If you don't know what it means, there isn't much I can do. Please Google for nofollow and continue reading with Google documents about SEO. This argument goes far beyond this product, but I felt I needed to tell you about potential side effects ... which are explained in detail by Google :)

Maybe if you tell us what you don't understand, we are able to tell you more about it.

This mod doesn't do any guess-work. It requires you to make changes to your template(s) on your own and most probably you have best results going first with the default banners before starting to think about implementing your own.

Most of the users of this mod first delete the default banners, then try and of course, they don't get the expected results. There is a practical reason for the existance of those banners, and I can only reccomend to use them first, with the simple and plain example shown in the movie and in the help files.

I don't do you any damage with these banners, they are guaranteed to work. Once you have mastered to show those (level: extra-easy), you probably will copy one and change it ... or try your own.

Once you have accepted that the mod needs a little attention and have made a few experimants, you will discover its power ... and never will let it go again :)

Great mod, very nice, thanks!

I realize my graphical banners are in a folder, I'm talking about the actual data, I wasn't sure if it stores info in the database, or in an XML file somewhere. Just wondering how to back it up.

It's in the db and will be in your regular db backups. It would be nice if products erased all traces of themselves upon uninstallation including db stuff, but I've never seen that to be the case. Still, I wouldn't remove or reinstall except as a last resort since that seems unlikely to fix the issue. Have you checked the templates for the placeholder as I suggested?

If you have uninstalled the product, it has cleaned up after itself and deleted banners and the rbs_banners and rbs_hits tables.

This would explain why banners have gone. However, since you have surely (have you?) a backup of your forums, made as reccomended by vBulletin Solutions before any upgrade, you should be able to restore the rbs_banners and rbs_hits tables easily :)

I have royal flush skin, THIS, and this hack don't work in my skin. I created a banner, but does not appear. Any idea why and how to fix?

First, assure us the banner appears fine when placed in the default ad spots (not using this mod). And give us a link so we can see it.