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-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

Takamine334 01-15-2007 06:56 PM
When users try to submit a ticket, they get this:

You did not specify a Category for your Thread. You are required to enter a Category.

I have created categories, but I don't see where the user is supposed to select one prior to submitting a ticket.

sinisterpain 01-15-2007 09:00 PM
Quote:
Originally Posted by Takamine334 (Post 1160076)
When users try to submit a ticket, they get this:

You did not specify a Category for your Thread. You are required to enter a Category.

I have created categories, but I don't see where the user is supposed to select one prior to submitting a ticket.
Are you running Vb3.6.4, if so try the edits I have given a few threads back. https://vborg.vbsupport.ru/showpost....&postcount=476

amykhar 01-16-2007 01:08 PM
Here is a fix that allows unregistered users to SEE the ticket system.

In vbsupport.php Find:

Code:
if ($vbulletin->options['vbsupport_unregistered_access'] > 0)
Replace with:

Code:
if ($vbulletin->options['vbsupport_unregistered_access']==0)
and guests can view. I'm working now on getting guests to be able to actually submit a ticket.

TotalTorque.net 01-17-2007 09:38 PM
Ok, I've installed v2 but have problems.

Whenever I try to go to vbSupport in the navbar it says I am not authorized to create tickets.

That is despite being logged in as a Mod or Admin.

So, I set it to a public system.

It then allowed me to create a ticket, but when I went to submit it, it said I did not have sufficient permissions. Yet, it showed 1 open ticket...but wouldn't display it!

So, as a Mod/Admin I can do nothing, but as a standard user I can...but only get so far!

Very odd indeed? Help!

sinisterpain 01-17-2007 10:32 PM
Quote:
Originally Posted by TotalTorque.net (Post 1161707)
Ok, I've installed v2 but have problems.

Whenever I try to go to vbSupport in the navbar it says I am not authorized to create tickets.

That is despite being logged in as a Mod or Admin.

So, I set it to a public system.

It then allowed me to create a ticket, but when I went to submit it, it said I did not have sufficient permissions. Yet, it showed 1 open ticket...but wouldn't display it!

So, as a Mod/Admin I can do nothing, but as a standard user I can...but only get so far!

Very odd indeed? Help!
The author's navbar edit has an error
try this instead:
Code:
<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">$vbphrase[vbsupport_title]</a></td></if>

tank14 01-21-2007 02:26 AM
OK so is any one getting a completely corrupt view when you are in postbit legacy?

Bahawolf2 01-22-2007 05:49 AM
Obtained this error when I went to: AdminCP -> vbSupport -> Manage Categories -> Clicked on its Category name 'Forums Problem' (default category)
Note: it shows this error message twice though it shows all the categories settings...
Warning: Invalid argument supplied for foreach() in /admincp/vbsupport.php on line 40

vbsupport.php line 40 = foreach($vbulletin->vbs_admin AS $userid => $user)

After clicking new thread (to send a new ticket) I filled out all the ticket info and hit send... it loads a screen for about 5 seconds saying
Warning: Invalid argument supplied for foreach() in /vbsupport.php on line 391
Then proceeds to a permissions page saying I don't have permission to access it....

vbsupport.php line 391 = foreach($vbulletin->vbs_admin AS $userid => $user)

Any Clue?
Other info----
Running VB 3.6.4 (recently upgraded from 3.5.3)
Tryed running: vbsupport_v2.0.0_Beta_2
I also tryed the install tips from this website:
https://vborg.vbsupport.ru/showpost....&postcount=476

Thanks in advance for any help.

sinisterpain 01-22-2007 08:19 PM
You did not do the other edit below that post which is edit for vbsupport.php in the admincp folder. See post https://vborg.vbsupport.ru/showpost....&postcount=478.
Also in the main vbsupport.php (one not in admincp folder)I forgot another edit I think

Find :
Code:
// unserialize the datastore
$vbulletin->vbs_category = unserialize($vbulletin->vbs_category);
$vbulletin->vbs_admin = unserialize($vbulletin->vbs_admin);

// check if the user is an admin
$show['useradmin'] = false;
if (vbsupport_can_moderate('canadminsupport'))
{
Change too:
Code:
// unserialize the datastore
$vbulletin->datastore->do_db_fetch("'vbs_category'");
$vbulletin->vbs_category = unserialize($vbulletin->vbs_category);
$vbulletin->datastore->do_db_fetch("'vbs_admin'");
$vbulletin->vbs_admin = unserialize($vbulletin->vbs_admin);

// check if the user is an admin
$show['useradmin'] = false;
if (vbsupport_can_moderate('canadminsupport'))
{
also for pms to work:
find in vbsupport.php:
Code:
// build the $emailids
 
    $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
    $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);

    // check for email notifications
    if (is_array($emailids) && is_array($pmids))
    {
      // process add admins

      foreach($vbulletin->vbs_admin AS $userid => $user)
      {
Change too:
Code:
// build the $emailids
    $vbulletin->datastore->do_db_fetch("'vbs_category'");
    $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
    $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);

    // check for email notifications
    if (is_array($emailids) && is_array($pmids))
    {
      // process add admins
      $vbulletin->datastore->do_db_fetch("'vbs_admin'");
      foreach($vbulletin->vbs_admin AS $userid => $user)
      {
Quaterbore posted a phrase add which must be done for pms regards to a support ticket being deleted by another admin and then clicking on the link in the PM that was sent by that ticket will cause an error since no phrase exists to handle this particular case.

Techno05 01-22-2007 09:08 PM
When posting a reply to a ticket we get a

Code:
Database error in vBulletin 3.6.4:

Invalid SQL:
INSERT INTO pm (pmid, pmtextid, userid, folderid, messageread) VALUES (0, , 402, 0, 0);

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ' 402, 0, 0)' at line 1
Error Number : 1064
Date        : Monday, January 22nd 2007 @ 11:05:56 PM
Script      : http://www.sigrequest.com/forums/vBSupport.php
Referrer    : http://www.sigrequest.com/forums/vBSupport.php?do=newreply&noquote=1&ticketreplyid=28
IP Address  : 83.100.224.13
Username    : Techno
Classname    : vB_Database_MySQLi
Error, any suggestions?

sinisterpain 01-22-2007 10:13 PM
Quote:
Originally Posted by Techno05 (Post 1165303)
When posting a reply to a ticket we get a

Code:
Database error in vBulletin 3.6.4:

Invalid SQL:
INSERT INTO pm (pmid, pmtextid, userid, folderid, messageread) VALUES (0, , 402, 0, 0);

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ' 402, 0, 0)' at line 1
Error Number : 1064
Date        : Monday, January 22nd 2007 @ 11:05:56 PM
Script      : http://www.sigrequest.com/forums/vBSupport.php
Referrer    : http://www.sigrequest.com/forums/vBSupport.php?do=newreply&noquote=1&ticketreplyid=28
IP Address  : 83.100.224.13
Username    : Techno
Classname    : vB_Database_MySQLi
Error, any suggestions?
You installed version 1.1, need to install version 2.0.

Techno05 01-23-2007 10:36 AM
Now that I have the new version I am not seeing any categorys I have created and also getting this...

HTML Code:
Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 116

Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 117

Techno05 01-23-2007 08:32 PM
Anyone have any idea on the above post...

sinisterpain 01-23-2007 09:56 PM
Quote:
Originally Posted by Techno05 (Post 1165680)
Now that I have the new version I am not seeing any categorys I have created and also getting this...

HTML Code:
Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 116

Warning: unserialize() expects parameter 1 to be string, array given in /vbsupport.php on line 117
Is that with or without the edits

Techno05 01-23-2007 11:42 PM
Quote:
Originally Posted by sinisterpain (Post 1166024)
Is that with or without the edits

This was with out the edits. But here is the thing. When I try to find some of that code its not even there which I find rather strange. Any idea?

sinisterpain 01-24-2007 12:33 AM
Quote:
Originally Posted by Techno05 (Post 1166099)
This was with out the edits. But here is the thing. When I try to find some of that code its not even there which I find rather strange. Any idea?
What version of this hack are you using? Use version 2.0 not 1.1

Techno05 01-24-2007 04:23 AM
Quote:
Originally Posted by sinisterpain (Post 1166124)
What version of this hack are you using? Use version 2.0 not 1.1
Yes I have installed Version 2 now. And those are the errors I am getting. The site is http://sigrequest.com

sinisterpain 01-24-2007 04:40 AM
Quote:
Originally Posted by Techno05 (Post 1166203)
Yes I have installed Version 2 now. And those are the errors I am getting. The site is http://sigrequest.com
Make sure you read my edits closely, there are two files called vbsupport.php. One in the root forum and one in the admincp folder. Both of these files require edits and the vbsupport_functions file as well. The code is there if you have 2.0 installed.

sinisterpain 01-24-2007 10:47 PM
Ok since I have been recieving pms regards to this hack, and there has been confusion over the file edits to make. I have decided to upload the package with all the edits I have made to date. Please be sure that you read the included "readme file edits.txt". There are still issues with this hack in 3.6.4 but with the edits this should provide most admins with what they want to use the system for. I can not guarentee this will work for everyone, but it works on my 3.6.4 forum. Good luck!:D

alfaowner 01-26-2007 05:27 PM
Quote:
Originally Posted by sinisterpain (Post 1166692)
Ok since I have been recieving pms regards to this hack, and there has been confusion over the file edits to make. I have decided to upload the package with all the edits I have made to date. Please be sure that you read the included "readme file edits.txt". There are still issues with this hack in 3.6.4 but with the edits this should provide most admins with what they want to use the system for. I can not guarentee this will work for everyone, but it works on my 3.6.4 forum. Good luck!:D
Thats very good of you, will it still be fine on 3.5.4

sinisterpain 01-26-2007 07:23 PM
Quote:
Originally Posted by alfaowner (Post 1167893)
Thats very good of you, will it still be fine on 3.5.4
You may not need the edits for version 3.5.4 since the original hack was targeting that.

JamieLee2k 01-28-2007 04:40 PM
Database error in vBulletin 3.6.4:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM _vbvbs_ticket_post AS post
LEFT JOIN _vbuser AS user ON(user.userid = post.userid)
LEFT JOIN _vbuserfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN _vbusertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN _vbavatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN _vbcustomavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN _vbreputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,27)

ORDER BY post.dateline;

MySQL Error : Unknown column 'level' in 'field list'
Error Number : 1054
Date : Sunday, January 28th 2007 @ 01:39:19 PM
Script : http://www.xleagues.net/forum/vbsupp...wthread&tid=19
Referrer : http://www.xleagues.net/forum/vbsupport.php
IP Address : xx.xx.xx.xx
Username : JamieLee2k
Classname : vb_database

This was fine before and now something changed it

sinisterpain 01-28-2007 11:23 PM
If you refer to the edits I supplied. I did not change anything more than adding the ability to read the datastore properly and one phrase add. All other info is the authors.
Are you using table prefix?

Code:
FROM _vbvbs_ticket_post AS post
LEFT JOIN _vbuser AS user ON(user.userid = post.userid)
LEFT JOIN _vbuserfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN _vbusertextfield AS usertextfield ON(usertextfield.userid = user.userid)
The code should not look like that

nymyth 01-29-2007 02:51 PM
sinister...i downloaded your version, but i still cannot see the categorys....any ideas?

if it turn off the option of categorys...and submit an issue, i get this error before the redirect:

Quote:
Warning: Invalid argument supplied for foreach() in /vbsupport.php on line 398
and after the redirect the following....I AM NOT USING TABLE PREFIXES....

Quote:
Database error in vBulletin 3.6.4:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
LEFT JOIN userfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN usertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN avatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN customavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN reputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,1)

ORDER BY post.dateline;

MySQL Error : Unknown column 'level' in 'field list'
Error Number : 1054
Date : Monday, January 29th 2007 @ 11:53:37 AM
Script : http://www.fsenyc.com/forum/vbsuppor...ewthread&tid=1
Referrer : http://www.fsenyc.com/forum/vbsupport.php
IP Address : xxx.xx.xx.xxx
Username : nymyth
Classname : vb_database
Peace

sinisterpain 01-29-2007 07:29 PM
Check you vbsupport.php file and tell me if it looks like this:

Code:
// build the $emailids
    $vbulletin->datastore->do_db_fetch("'vbs_category'");
    $pmids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminpmusers']);
    $vbulletin->datastore->do_db_fetch("'vbs_category'");
    $emailids = explode(',', $vbulletin->vbs_category["$categoryid"]['adminemailusers']);

    // check for email notifications
    if (is_array($emailids) && is_array($pmids))
    {
      // process add admins
      $vbulletin->datastore->do_db_fetch("'vbs_admin'");
      foreach($vbulletin->vbs_admin AS $userid => $user)
      {
Also have you tryed to install without my edits first.

nymyth 01-29-2007 08:18 PM
yeah it looks the same....i havent tried without the edits, seeing im running 3.6.4

Peace

nymyth 01-29-2007 08:26 PM
when i installed the original one i see the categorys fine, however when submitting the ticket i now get this
Quote:
Database error in vBulletin 3.6.4:

Invalid SQL:

SELECT
post.*, post.username AS postusername, post.ipaddress AS ip, IF(post.visible = 2, 1, 0) AS isdeleted,
user.*, userfield.*, usertextfield.*,

avatar.avatarpath, NOT ISNULL(customavatar.userid) AS hascustomavatar, customavatar.dateline AS avatardateline,customavatar.width AS avwidth,customavatar.height AS avheight,
level,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid

FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
LEFT JOIN userfield AS userfield ON(userfield.userid = user.userid)
LEFT JOIN usertextfield AS usertextfield ON(usertextfield.userid = user.userid)

LEFT JOIN avatar AS avatar ON(avatar.avatarid = user.avatarid) LEFT JOIN customavatar AS customavatar ON(customavatar.userid = user.userid) LEFT JOIN reputationlevel AS reputationlevel ON(user.reputationlevelid = reputationlevel.reputationlevelid)
WHERE post.postid IN (0,1)

ORDER BY post.dateline;

MySQL Error : Unknown column 'level' in 'field list'
Error Number : 1054
Date : Monday, January 29th 2007 @ 05:24:24 PM
Script : http://www.fsenyc.com/forum/vbsuppor...ewthread&tid=1
Referrer : http://www.fsenyc.com/forum/vbsupport.php?do=newthread
IP Address : xx.xxx.xx.xxx
Username : nymyth
Classname : vb_database
Peace

nymyth 01-29-2007 08:30 PM
OK NEVERMIND...lol...i ran this query
Quote:
ALTER TABLE user ADD level INT UNSIGNED NOT NULL DEFAULT '0'
with the original install and it works fine now....hmmmm...thanks anyway

Peace

fib 02-03-2007 03:01 PM
Quote:
Originally Posted by sinisterpain (Post 1166692)
Ok since I have been recieving pms regards to this hack, and there has been confusion over the file edits to make. I have decided to upload the package with all the edits I have made to date. Please be sure that you read the included "readme file edits.txt". There are still issues with this hack in 3.6.4 but with the edits this should provide most admins with what they want to use the system for. I can not guarentee this will work for everyone, but it works on my 3.6.4 forum. Good luck!:D
I wanted to say thankyou for all your work as I thought everything was looking great

but I am afraid on testing I do have an issue or 2

Looking in the DB all seems well the 3 tables are there and are accepting messages etc
the install has been done as per your download above

I followed all and all seems great but when I list the messages I get "there were no tickets found" for open, closed and list any.
this is as a registered user who has submitted tickets and for the admin. The "your Ticket Information" is correct and updates if I change the ticket in the DB to closed. Admin can only see the number of the tickets admin has submitted not the others needing replied to.

Am I missing an obvious marker?

thank you for your time we all appreciate it.

sinisterpain 02-04-2007 01:20 PM
Quote:
Originally Posted by fib (Post 1173700)
I wanted to say thankyou for all your work as I thought everything was looking great

but I am afraid on testing I do have an issue or 2

Looking in the DB all seems well the 3 tables are there and are accepting messages etc
the install has been done as per your download above

I followed all and all seems great but when I list the messages I get "there were no tickets found" for open, closed and list any.
this is as a registered user who has submitted tickets and for the admin. The "your Ticket Information" is correct and updates if I change the ticket in the DB to closed. Admin can only see the number of the tickets admin has submitted not the others needing replied to.

Am I missing an obvious marker?

thank you for your time we all appreciate it.
Make sure that you make the template edits as per the author except the navbar, make sure that the permisions are set for each user group both in the support catergories that you add and the usergroups in the admincp.

fib 02-04-2007 05:20 PM
this is great although I was going to use the system for unregistered aswell and do not seem to be able to get that to work -
I suppose it would need to ask for an email address too.

The only other thing (I hope) is that my forum is 800 wide and the create new ticket / reply is pushed off the main block by the menu on the left. Is there any way to overcome this

maybe move the menu to be above rather than at the side? Where would I find this in a template as I may look at this myself.

thank you:)
I appreciate your help

sinisterpain 02-04-2007 07:35 PM
Quote:
Originally Posted by fib (Post 1174598)
this is great although I was going to use the system for unregistered aswell and do not seem to be able to get that to work -
I suppose it would need to ask for an email address too.

The only other thing (I hope) is that my forum is 800 wide and the create new ticket / reply is pushed off the main block by the menu on the left. Is there any way to overcome this

maybe move the menu to be above rather than at the side? Where would I find this in a template as I may look at this myself.

thank you:)
I appreciate your help
As far as the unregistered go, look a few threads back I believe that amy posted a fix for this. All the templates are in your style you installed them to. there is an option in the admincp that needs to be set dont quite remember now which one.

fib 02-05-2007 05:13 AM
Quote:
Originally Posted by amykhar (Post 1160548)
Here is a fix that allows unregistered users to SEE the ticket system.

In vbsupport.php Find:

Code:
if ($vbulletin->options['vbsupport_unregistered_access'] > 0)
Replace with:

Code:
if ($vbulletin->options['vbsupport_unregistered_access']==0)
and guests can view. I'm working now on getting guests to be able to actually submit a ticket.
Hi as mentioned I am trying to sort this too
did you get any joy?
Really hoping to use this ticket system for unregistered

thank you

snobird1211 02-10-2007 01:08 PM
got it working but am now facing a problem

You did not specify a Category for your Thread. You are required to enter a Category.

there is no option to choose a caotogorey and when u enter the message it says that im using 3.6.4 and have done all extra edits u have mentioned

snobird1211 02-10-2007 09:59 PM
ok i got it fixed but now the system is longer than the fixed with of my forums like when you submit a message the message intereface is longer than the fixed width

Techno05 02-12-2007 01:27 AM
This may have been mentioned on one of these pages but I can not seem to find it. Could someone please explain how I have it all working with no errors coming up except that I can not ASSIGN tickets to any staff. Yes, the options are selected in the admin cp. Thank you for your time.

sinisterpain 02-12-2007 08:34 PM
Quote:
Originally Posted by Techno05 (Post 1180339)
This may have been mentioned on one of these pages but I can not seem to find it. Could someone please explain how I have it all working with no errors coming up except that I can not ASSIGN tickets to any staff. Yes, the options are selected in the admin cp. Thank you for your time.
did you use my edits? or the author's install files.
Also you say the options are selected, make sure that you have set the permisions for assigning tickets.

snobird1211 02-13-2007 10:26 AM
can any one explain how to make it for fixed width and not fluid

John Diver 03-06-2007 04:07 AM
Can this be set so certain usergroups can view / reply to tickets in specific categories instead of being able to access tickets in all categories?

dip1232001 03-09-2007 04:28 PM
Quote:
Originally Posted by nymyth (Post 1170031)
OK NEVERMIND...lol...i ran this query with the original install and it works fine now....hmmmm...thanks anyway
PHP Code:
ALTER TABLE user ADD level INT UNSIGNED NOT NULL DEFAULT '0' 
Peace
worked for me too.... thanks

John Diver 03-13-2007 08:20 AM
Can this be set so certain usergroups can view / reply to tickets in specific categories instead of being able to access tickets in all categories?

Great hack, hope this can be done :)

Thanks


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  • bbcode_parse_complete
  • printthread_post
  • printthread_complete