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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

Mastar 01-21-2011 12:33 AM
The Support Live Chat isn't showing in the side block!

Its enabled!

dmm2020 01-22-2011 12:23 PM
Quote:
Originally Posted by Datenpapst (Post 2148365)
And there is the problem for 4.1.1. where I cant submit a ticket.
I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

micheal332001 01-22-2011 02:40 PM
Quote:
Originally Posted by Mastar (Post 2152188)
The Support Live Chat isn't showing in the side block!

Its enabled!
Quote:
Originally Posted by dmm2020 (Post 2152885)
I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.
I should have an update ready later today or tomorrow.

SpikedRocker 01-22-2011 02:46 PM
I know this won't be ready for the next update, but can you create a "timeout" fuction on the live chat? I've got people who are lazy and don't click logout, so they stay logged in. Its missleading for people who are wanting to use that feature that needs help.

GoHighVoltage 01-22-2011 03:01 PM
Actually I would not want the time out. Once I am logged in and on the site, I would not want to be timed out. tell your people to stop being so lazy. :)

SpikedRocker 01-22-2011 03:22 PM
Quote:
Originally Posted by GoHighVoltage (Post 2152940)
Actually I would not want the time out. Once I am logged in and on the site, I would not want to be timed out. tell your people to stop being so lazy. :)
I have reminded them to log back in and click the log out button, so it should help. But like I said, its misleading to people if no one really is there. Or maybe not a time out, but for the administrator to "force logout" people who are not there?

micheal332001 01-23-2011 06:36 AM
Quote:
Originally Posted by SpikedRocker (Post 2152948)
I have reminded them to log back in and click the log out button, so it should help. But like I said, its misleading to people if no one really is there. Or maybe not a time out, but for the administrator to "force logout" people who are not there?
Your are right this does need something that can remove members that are not there.
So we have maybe 2 options

1. a cron job that will remove everyone once every hour.
2. a function added to the live support screen that will let the admin click a name and remove them.

micheal332001 01-23-2011 06:42 AM
To remove the live support from the header of your site follow these setps.
  1. login to admincp
  2. Styles & Templates
  3. Style Manager
  4. Choose your style to change
  5. open the header and microcart_header templates
  6. Find
    HTML Code:
    <li>
    <OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
     codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
     WIDTH=75 HEIGHT=75>
     <PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM  NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF>  <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF  WIDTH=75 HEIGHT=75 TYPE="application/x-shockwave-flash"  PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
    </OBJECT>
    </li>
  7. Remove
Thats it and the live support thats within the header will not show.

GoHighVoltage 01-23-2011 08:24 AM
Quote:
Originally Posted by micheal332001 (Post 2153235)
Your are right this does need something that can remove members that are not there.
So we have maybe 2 options

1. a cron job that will remove everyone once every hour.
2. a function added to the live support screen that will let the admin click a name and remove them.
#2 is the best option. This would make the most sense

micheal332001 01-23-2011 12:21 PM
Quote:
Originally Posted by GoHighVoltage (Post 2153253)
#2 is the best option. This would make the most sense

Added this.


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