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- vBulletin 3.7 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=228)

- - Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

HobaZ

05-19-2008 10:57 AM

fine i added it and it appear but it made the navbar not normal
here's my navbar temp just tell me where to add the helpcenter code

Code:

my navbar was here

PaulSonny

05-19-2008 11:01 AM

Yeah as I thought, it seems you have your navbar buttons in another template. Can you paste your Header template instead please.

Thanks, Paul.

HobaZ

05-19-2008 11:06 AM

thanks for the fast reply
here we are :D

Code:

<!-- set below for skin width-->



<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">

<tr>

<td width="100%" align="left" valign="top">

<!-- begin graphite header / logo is controlled via #logo in main CSS file -->

<div id="brd_outer">

<div id="brd_in">

<div id="hdr"><div id="logo"></div></div>





<!-- nav buttons bar -->

<div align="center">

<div id="nav_back">

        <table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">

        <tr>

                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



        <td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>        

        <!-- Load Blog Link-->

<if condition="$vbulletin->products['vbblog']">

                                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>



</if>

<!-- End Blog Link-->

        

        

                <if condition="$show['member']">

                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                        <td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>

                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                </if>

                <if condition="$show['registerbutton']">

                                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        <td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                </if>

                <td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                                

<if condition="$vboptions['enablememberlist']">

                <td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                                </if>



                <td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                <if condition="$show['popups']">                

                        <if condition="$show['searchbuttons']">

                                <if condition="$show['member']">

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>

                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                <else />

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>

                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                </if>

                                <td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        </if>

                        <if condition="$show['member']">

                                <td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>                

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        </if>

                <else />                

                        <if condition="$show['searchbuttons']">

                                <td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>

                                <if condition="$show['member']">

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>

                                <else />

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>

                                </if>

                        </if>

                        <td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>

                        <if condition="$show['member']">                        

                                <td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,menubar=no,toolbar=no,scrollbars=yes,resizable=yes,width=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>                        

                        </if>                        

                </if>

                <if condition="$show['member']">

                        <td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>

                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



        </if>

        </tr>

        </table>

</div>

<!-- / nav buttons bar -->







</div>

<div id="nav_btm"></div>

<div id="nav_shadow"></div>

<!-- content table -->

<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">

<tr>

<td>



$spacer_open



$_phpinclude_output



$ad_location[ad_header_end]

PaulSonny

05-19-2008 11:14 AM

Try this for me please, replace the entire header template with this below:

Thanks, Paul.

Code:

<!-- set below for skin width-->



<table width="98%" border="0" align="center" cellpadding="0" cellspacing="0">

<tr>

<td width="100%" align="left" valign="top">

<!-- begin graphite header / logo is controlled via #logo in main CSS file -->

<div id="brd_outer">

<div id="brd_in">

<div id="hdr"><div id="logo"></div></div>





<!-- nav buttons bar -->

<div align="center">

<div id="nav_back">

        <table cellpadding="0" cellspacing="0" border="0" width="50%" align="center">

        <tr>

                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



        <td class="h_nav"><a href="$vboptions[forumhome].php?$session[sessionurl]">Home</a></td>        

        <!-- Load Blog Link-->

<if condition="$vbulletin->products['vbblog']">

                                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



<td class="h_nav"><a href="blog.php$session[sessionurl_q]">$vbphrase[blogs]</a></td>



</if>

<!-- End Blog Link-->

        

        

                <if condition="$show['member']">

                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                        <td align="center" class="h_nav"><a href="usercp.php$session[sessionurl_q]">$vbphrase[user_cp]</a></td>

                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                </if>

                <if condition="$show['registerbutton']">

                                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        <td class="h_nav"><a href="register.php$session[sessionurl_q]" rel="nofollow">$vbphrase[register]</a></td>

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                </if>

                <td class="h_nav"><a href="helpcenter.php$session[sessionurl_q]">$vbphrase[helpcenter]</a></td>

                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                <td class="h_nav"><a href="faq.php$session[sessionurl_q]" accesskey="5">$vbphrase[faq]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                                

<if condition="$vboptions['enablememberlist']">

                <td class="h_nav"><a href="memberlist.php$session[sessionurl_q]">$vbphrase[members_list]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>

                                </if>



                <td class="h_nav"><a href="calendar.php$session[sessionurl_q]">$vbphrase[calendar]</a></td>

                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                <if condition="$show['popups']">                

                        <if condition="$show['searchbuttons']">

                                <if condition="$show['member']">

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>

                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                <else />

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>

                                                <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                                </if>

                                <td id="navbar_search" class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4" rel="nofollow">$vbphrase[search]</a> <if condition="$show['quicksearch']"><script type="text/javascript"> vbmenu_register("navbar_search"); </script></if></td>

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        </if>

                        <if condition="$show['member']">

                                <td id="usercptools" class="h_nav"><a href="$show[nojs_link]#usercptools" accesskey="3">$vbphrase[quick_links] </a> <script type="text/javascript"> vbmenu_register("usercptools"); </script></td>                

                                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



                        </if>

                <else />                

                        <if condition="$show['searchbuttons']">

                                <td class="h_nav"><a href="search.php$session[sessionurl_q]" accesskey="4">$vbphrase[search]</a></td>

                                <if condition="$show['member']">

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getnew" accesskey="2">$vbphrase[new_posts_nav]</a></td>

                                <else />

                                <td class="h_nav"><a href="search.php?$session[sessionurl]do=getdaily" accesskey="2">$vbphrase[todays_posts]</a></td>

                                </if>

                        </if>

                        <td class="h_nav"><a href="forumdisplay.php?$session[sessionurl]do=markread" rel="nofollow">$vbphrase[mark_forums_read]</a></td>

                        <if condition="$show['member']">                        

                                <td class="h_nav"><a href="#" onclick="window.open('misc.php?$session[sessionurl]do=buddylist&amp;focus=1','buddylist','statusbar=no,menubar=no,toolbar=no,scrollbars=yes,resizable=yes,width=250,height=300'); return false;">$vbphrase[open_buddy_list]</a></td>                        

                        </if>                        

                </if>

                <if condition="$show['member']">

                        <td class="h_nav"><a href="login.php?$session[sessionurl]do=logout&amp;logouthash=$bbuserinfo[logouthash]" onclick="return log_out('$vbphrase[sure_you_want_to_log_out]')">$vbphrase[log_out]</a></td>

                        <td><img src="$stylevar[imgdir_misc]/nav_div.gif" alt="" /></td>



        </if>

        </tr>

        </table>

</div>

<!-- / nav buttons bar -->







</div>

<div id="nav_btm"></div>

<div id="nav_shadow"></div>

<!-- content table -->

<table bgcolor="#121212" width="100%" cellpadding="0" cellspacing="0" border="0">

<tr>

<td>



$spacer_open



$_phpinclude_output



$ad_location[ad_header_end]

HobaZ

05-19-2008 11:18 AM

Wowow installed , thanks alot for ur support clicked installed xxx

PaulSonny

05-19-2008 03:29 PM

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

Smiry Kin's

05-19-2008 03:38 PM

Quote:

Originally Posted by PaulSonny (Post 1524837)

anything been added to remove the option of making tickets public??

PaulSonny

05-19-2008 03:41 PM

Quote:

Originally Posted by Smiry Kin's (Post 1524849)

anything been added to remove the option of making tickets public??

Unfortunately not, this was a previously requested feature, is there a ready why you don't want to make tickets public?

Thanks, Paul.

Charlie98902

05-19-2008 05:22 PM

Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.

John3971

05-19-2008 05:35 PM

Its possible to make them public or private but the options to remove this doesn´t exist

PaulSonny

05-19-2008 05:45 PM

Quote:

Originally Posted by Charlie98902 (Post 1524936)

Paul it even says in the description to make tickets Public/Private. If this can't be done then maybe remove that? Or add another line if the paid version only? Just some ideals.

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

jacx	05-19-2008 06:02 PM

does this new version have the ability to direct tickets to different sub forums?

Aka tickets submitted to the games department go to the games department staff forum and tickets submitted to the forum department go to the forums mods staff forum.

point being forum mods should not see game issues as their might be private information supplied thus causing legal issues?

Charlie98902

05-19-2008 06:37 PM

Quote:

Originally Posted by PaulSonny (Post 1524954)

I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

I see sorry I was confused. :D

blindmedia ltd

05-20-2008 08:09 AM

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

SuperDave71

05-20-2008 04:27 PM

Hey I have a quick question.

I have updated to the gold release and I am getting the following error:

Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

I did a fresh install. I deleted all old .PHP files and uninstalled the product and tried to do a clean install but no go.

I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

Thank you so much in advance! I really appreciate it!

-Dave

macc	05-20-2008 04:58 PM

hello!

had same problem after upgrade and same error message in my admin cp !

reg

macc

Twilkey

05-21-2008 01:30 AM

We will fix these in the next update which will come very soon.

Thabk you for letting us know.

Hasann

05-21-2008 03:27 AM

if you interrest Help Center Statistics modification for HelpCenter go here
http://www.paulsonny.com/forum/showthread.php?t=69 it's created from me

Majest

05-21-2008 09:28 AM

Installed perfectly, I haven't tested it out yet but doubt there will be any problems. Thanks for providing this to the vB community, it's a much needed utility that really should come standard with vB.

PaulSonny

05-21-2008 09:30 AM

Quote:

Originally Posted by blindmedia ltd (Post 1525540)

Fixed. Download and Install new Package.

Quote:

Originally Posted by SuperDave71 (Post 1525868)

I have updated to the gold release and I am getting the following error:

1.Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

2.It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

3.I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

1.This has been fixed, was due to incorrect SQL syntax.
2.Also fixed, so you can download a new Package and install.
3.It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

Quote:

Originally Posted by macc (Post 1525901)

had same problem after upgrade and same error message in my admin cp !

See above.

Thanks, Paul.

rainyleaves

05-21-2008 10:47 AM

Quote:

Originally Posted by PaulSonny (Post 1526648)

It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.

Thanks for your AWESOME mod.

When will you release PRO Version?
I can't wait for PRO Version. :)

Jase2

05-21-2008 12:04 PM

Pro will follow soon. We just need some extra time with it. Feel free to request some features. :)

rainyleaves

05-21-2008 01:32 PM

This request for PRO Version.
Please, Add some feature like this attachment.
This Features for OPEN and CLOSE Tickets pages.
And I need Search Function for tickets for All Users.
Thanks.

Jase2

05-21-2008 01:54 PM

I think we can add the department, and status. Just need to make sure it doesn't stretch the border. What would the drop down menus be for, though? (I think that is what you're implying).

And there will be a search engine for the PRO version.

rainyleaves

05-21-2008 02:07 PM

Drop down menus, That's good idea. :)
Thanks for your reply.

Jase2

05-21-2008 03:35 PM

But what will it display? By the looks of your screenshot, it seems you are suggesting drop downs for department, status, and Posted By...

rowlandc

05-21-2008 04:37 PM

What I think he means is that if you click the top it will group everything together. For example if you click the States button all the Private would come first and then the Public.

I'm not sure but that might be what he's asking.

indie2industry

05-21-2008 06:38 PM

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

PaulSonny

05-21-2008 07:07 PM

Quote:

Originally Posted by indie2industry (Post 1527170)

ok, I just installed this and, I cant find it anywhere on my board :-(

*edit*

nevermind. I'm an idiot

No probs, glad you found it :)

Thanks, Paul.

Player-63

05-21-2008 09:54 PM

Hay PaulSonny,

I've got a question about your Help Center mod, Will you be adding the ability to attach files to support tickets? Like (images and text files) ?

Aaron218

05-22-2008 05:16 AM

I get that error and im the owner of my board i have edit'd my usergroup to allow me to use the system and im still getting that error. Also the navbar edit is not working

Aaron217, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

Twilkey

05-22-2008 05:53 AM

Quote:

Originally Posted by Aaron218 (Post 1527580)

Uninstall and reinstall and see if it works. As for the template edit, you may have to change the code that the auto edit searches for. You may have deleted the code that it searches for by default. What is your site.

macc	05-22-2008 11:45 AM

hello!

i get error when i click on public ticket

Code:

Database error in vBulletin 3.7.0:

Invalid SQL:

SELECT * FROM vb_helpcenter_ticket AS helpcenterticket LEFT JOIN vb_helpcenter_department AS helpcenterdepartment ON (helpcenterdepartment.departmentid = helpcenterticket.departmentid) WHERE ticketstatus=1 AND ticketview=1 ORDER BY datelastupdate DESC;

MySQL Error   : Unknown column 'ticketview' in 'where clause'

Error Number  : 1054

Request Date  : Thursday, May 22nd 2008 @ 08:41:23 AM

Error Date    : Thursday, May 22nd 2008 @ 08:41:23 AM

Script        : http://belaplay.com/vb/libar/helpcen...=publictickets

Referrer      : http://belaplay.com/vb/libar/helpcenter.php

IP Address    : 

Username      : Admin

Classname     : vB_Database

MySQL Version : 4.1.22-standard

and on bottom show "help center rc ver 1.0" (i updated to gold )

some help or solution?

regards

macc

mvigod

05-22-2008 12:47 PM

Suggestion/Question
Is it possible to have reported posts to create a ticket as private and assigned to the moderator of the forum it was reported in?

Looks great so far!

scan-pa

05-22-2008 07:49 PM

Installed.

Few questions.

1) New version still has RC 1 on the url link footer tag.

2) How do I assign Staff to only have access to specific Departments?

I want Super Admins to handle all Departments, Admins & Super Moderators to handle specific assigned departments ect....

There needs to be a pop up notification for Super Admins, Admins, Super Moderators of new tickets opened or replyed to. also an email for each open, reply, close event sent to the webmaster email address.

Aaron218

05-22-2008 11:18 PM

my site is not yet ready however if you think you can help me its www.gamingstop.site88.net

PaulSonny

05-23-2008 03:51 PM

Sorry about the late reply, been having a few problems but everything seems sorted now.

Quote:

Originally Posted by Aaron218 (Post 1527580)

I get that error and im the owner of my board i have edited my usergroup to allow me to use the system and im still getting that error. Also the navbar edit is not working:

I would recommend uninstalling and reinstalling, can you confirm whether you had a previous version of HelpCenter installed?

The navbar edit may not be working because it cant find the search text, check your Main Settings and provide an alternative search criteria.

Quote:

Originally Posted by macc (Post 1527822)

hello!

i get error when i click on public ticket

Code:

Database error in vBulletin 3.7.0:

Invalid SQL:

SELECT * FROM vb_helpcenter_ticket AS helpcenterticket LEFT JOIN vb_helpcenter_department AS helpcenterdepartment ON (helpcenterdepartment.departmentid = helpcenterticket.departmentid) WHERE ticketstatus=1 AND ticketview=1 ORDER BY datelastupdate DESC;

MySQL Error   : Unknown column 'ticketview' in 'where clause'

Error Number  : 1054

Request Date  : Thursday, May 22nd 2008 @ 08:41:23 AM

Error Date    : Thursday, May 22nd 2008 @ 08:41:23 AM

Script        : http://belaplay.com/vb/libar/helpcen...=publictickets

Referrer      : http://belaplay.com/vb/libar/helpcenter.php

IP Address    : 

Username      : Admin

Classname     : vB_Database

MySQL Version : 4.1.22-standard

and on bottom show "help center rc ver 1.0" (i updated to gold )

some help or solution?

regards

macc

The ticketview problem was solved in a previous release, I wonder if the upgrade hasnt worked correctly, could you please download the latest package, uninstall the product and then install as new and overwrite all files.

See if this corrects your problem.

Quote:

Originally Posted by mvigod (Post 1527896)

Suggestion/Question
Is it possible to have reported posts to create a ticket as private and assigned to the moderator of the forum it was reported in?

Looks great so far!

Not at the moment.

Quote:

Originally Posted by scan-pa (Post 1528275)

Have you customised any of the templates? if so can you revert them and this should fix the RC1 issue.

Departments dont have usergroup permissions.

Notifications are going to be a Pro Version feature.

Quote:

Originally Posted by Aaron218 (Post 1528438)

my site is not yet ready however if you think you can help me its www.gamingstop.site88.net

Please view my advice above and if that doesnt work ill gladly take a look for you.

Thanks very much, Paul.

Charlie98902

05-23-2008 04:13 PM

Paul I have a simple request to the unpaid version I am just testing right now. Can there be a auto prefix like responded from {username}? This way it helps to know if you are needing to look at the response, this of course works for the usergroup staff as well as the user. Also have it state it is open kinda like a prefix [OPEN] or [CLOSED]? Or is this stuff in the Pro?

Also the only problem I am having with the links in the navigation as well as admin links in the help center, this is when you go to click on it the wording disappears but you can click to create or so still. I can't seem to find how to change it. I can give you access if needed to look at what I am saying on this.

Also I am wondering if the pro version is ready and how much?

PaulSonny

05-23-2008 04:21 PM

When you view the My Tickets, Open Tickets or Closed Tickets one of the columns tells you when it was last updated and who by. for example Today by PaulSonny.

In the My Tickets it shows open or closed tickets in seperate tables, then Open Tickets links displays all open tickets. and then Closed Tickets links display all closed tickets.

Your other problem has been known before, and it seems to be something to do with the styles. If you can send me an admin login and your site I will login and correct it.

Pro version is in development, not an official release yet and no definite price.

Thanks, Paul.

Charlie98902

05-23-2008 04:28 PM

Well the help center is only being tested right now on my test vb so altering it would only help that unless I can just move the files from the test to the live site. Or you can tell me how to and what to alter? I can give you access to the test forum if still neded just let me know.

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