vb.org Archive - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support)

Page 12 of 40

Show 40 post(s) from this thread on one page

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

SpikedRocker

01-13-2011 12:41 PM

I got a few questions about primarly the FAQ stuff.

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

When creating a new FAQ from a ticket, can we get the User's Question imported into it like we have the Agents first response?

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

micheal332001

01-14-2011 06:23 PM

Quote:

Originally Posted by SpikedRocker (Post 2148431)

Quote:

When editing an FAQ, it imports the HTML codes into the editor instead of the vB code. If you don't remove HTML, as you know, it will publish the syntax. Is there a way to make it port vB code instead of HTML?

This will be fixed within next release.

Quote:

Is it possible to add Closed Tickets to FAQ's without re-opening tickets or copy and pasting?

This is possible and would be added but may not be in this free version.

Quote:

Also, is it possible to get New Tickets and New Responses to become notifications so we don't have to keep going back to the Ticket ToDo page?

Will look into this.

Welshy2008

01-14-2011 08:48 PM

Quote:

Originally Posted by Welshy2008 (Post 2148350)

Michael,

would it be possible to change the screen on support.php to:

https://vborg.vbsupport.ru/external/2011/01/37.jpg

Please.

I think the text and the image is clearer, easier to understand and looks a whole lot better.

many Thanks,
Welshy2008.

Quote:

Originally Posted by micheal332001 (Post 2148382)

Yes this can be made to be an option within the support system.
Ill sort it out for next release.

Thank You Michael, I appreciate that. Is there an estimated release date on the next release, Please?

micheal332001

01-15-2011 02:28 PM

I hope to release a new version within the next few days.

GoHighVoltage

01-15-2011 03:04 PM

Quote:

Please.

I think the text and the image is clearer, easier to understand and looks a whole lot better.

many Thanks,
Welshy2008.

Actually, I like the way you have the window now. Please do not change.

fluidswork

01-15-2011 03:13 PM

Quote:

Originally Posted by micheal332001 (Post 2149487)

I hope to release a new version within the next few days.

will be waiting for the update .......................

Welshy2008

01-15-2011 03:27 PM

Quote:

Originally Posted by micheal332001 (Post 2149487)

I hope to release a new version within the next few days.

Thank You Michael.

DevinM

01-15-2011 06:25 PM

Quote:

Originally Posted by micheal332001 (Post 2144389)

This will be changed in the next release.
The free version here will not have the option to turn off the live support.
But if you dont want to use it then you will have to edit the templates to disable it.

If you need to know what templates let me know and i will post here.

Can you post this info? I really love this system but we have no need for live support. Id just like to have that live support icon in the upper right no longer show up.

micheal332001

01-17-2011 10:59 AM

Quote:

Originally Posted by DevinM (Post 2149629)

Can you post this info? I really love this system but we have no need for live support. Id just like to have that live support icon in the upper right no longer show up.

I will add a read me file to next release letting members know how to remove the live support.

GoHighVoltage

01-18-2011 02:40 PM

1 Attachment(s)

Help,

All my online/offline guy icons are not right. See attached pic. Why are they like this? They are suppose to have the Yellow writing in the middle of the picture. I have uninstalled, reinstalled, to no end.

How do I fix and what is causing this?

Also, How can I remove the Online/offline guy from the header? I want to delete it altogether. In IE, it is totally messed up.

Thanks!

All times are GMT. The time now is 10:37 PM.

Page 12 of 40

« First

Last »

Show 40 post(s) from this thread on one page

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01341 seconds Memory Usage 1,749KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (11)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (2)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: