Top of the page there is a paypal button. :)

NM....i'm dumb :-p

It will only allow users who have department access or the creator to see the ticket. This was a bug fix in version 1.60.

Most likely you've got your departments messed up a bit or you have yet to upgrade?

Is it possible to add a delete reply feature? Right now, we're allowed to delete tickets and edit replies. Why not add a "delete reply" next to the "edit reply"? Just a suggestion that would be helpful on my forums. If it's possible to add that in via the templates, could you just tell me how on here rather than making an update?

It's not possible via the templates and would require a small amount of edits in the helpdesk file. I'll create a page on one of my sites where everyone can request features. This will help me organize my ideas and featues. It's a little hard to keep track of all the requests. It won't be hard to create a page for these requests. I'll let everyone know when that page is up and I'll post a link in the main post!

Sounds like a really good idea and I appreciate the quick response. The latest version is excellent too. Nice job.

Hi

I posted the german translation the site before.

Probably you want to add this in your header.

If you do make an update, please tell me if any phrase or other text has changed, so it would be easier for me to translate.

yours

Markus

Hmm - another bug?

Now, the system seems to be sending a PM to every mod/admin when any ticket receives a reply...

That's how it's suppose to work. Anyone in the usergroups that have access to the department where the ticket was submitted.

Here we go too... Just got done writing this up real quick...

If you want to request a feature use this link:
http://www.hackvb.com/helpdesk.php

Thanks WhSox21... the PM problem is now fixed with your latest version. :squareeyed:

Hi

I have a few questions because I am not sure if this is a bug or a feature.

What I want:

If one of my Users posts a Ticket in Ticket System, I want that only the Admin (Super-Mod) and the poster can see the ticket.

I don´t want other members to be able to see the ticket or post an answer.

How can this be realised?

yours

Markus

Hmm, I just installed v1.62, logged into my test account, submitted a ticket, logged out and back in as admin, replied to the ticket, and have not received a PM for either account.

I just did a clean install and simulated what you said above. It worked fine. Anyone else have this problem?

Is there a way to assign a ticket to a specified person. We would like to be able to do this so that tickets don't sit unassigned and responsibility for the ticket is immediately allocated.

Users can take ownership. Or you can modify the database to do this when a ticket is submitted.

On every reply? Isn't that a little overkill? E.g. say a forum has 10 moderators, and a member places a ticket... then moderator number 7 replies to the ticket, 10 PMs are sent out telling every moderator that moderator 7 has replied to a ticket? Is there really a need?

Ideally, I think it should run like this:

-Member places a ticket.
-Member receives a PM saying his issue will be dealt with shortly.
-All Admins/mods who are assigned to that department receive a PM saying a new ticket has been placed.
-Moderator 7 (of 10) replies to the ticket.
-Member receives a PM notifying him a reply has been made.
-Member replies.
-Moderator 7 receives a PM telling him Member has replied (no other Mod recieves a PM).
-Moderator 9 replies now to the same ticket.
-Member receives a PM notifying him a reply has been made.
-Moderators 7 and 9 (or if that cannot be done, at least just 9) receives a PM notifying an update has been made (no other Mod recieves a PM).

Etc.

What do you think?

I did get the PM. The problem was I was looking for the email notification that I have received a new private message. Also, the popup doesn't appear when browsing the forums and a PM comes in. Are those two notification methods in the works?

Another problem. I created a ticket with another account, logged back in as admin, claimed the ticket and other members of the usergroup are still able to reply to the ticket. Is that intentional? If so, then it will become confusing quckly as more PM's come in and you have no idea of the current status of the ticket. Once a ticket is claimed, only that member should be getting PM's along with the person who submitted it.

Also, would it be possible to have the ticket title, sender's username, and current status of the ticket show up in the PM you receive?

When I was trying to update I got the following error. I was upgrading from 1.55

After this I uninstalled and re-installed without any problem. You may need to check with the upgrade problem.

Right now when I try to create a new ticket I get the following error

Hello


Are you sure you filled out every textbox in the deparment configuration?

In all textboxes (Display Order , Usergroups) the groups ID must be there (e.g. for Administrator 6), otherwise you get this nasty SQL error.


I had the same problem, but filling out the boxes solved it

Looking at this screenshot will help you:

https://vborg.vbsupport.ru/attachmen...chmentid=24490


yours


Markus

that solved the problem. Thanks

Hi

I wanted to ask if you are recently working on a new version.

I like the hack very much, so I am very interested in the status of developing.

yours

Markus

Also it will be really good if you can group your phrases outside of Global because finding one by one and translating them is really pain in the ass :)

Hi

Why are you making things this complicated?

Before I installed the hack, I opened the install.php and translated the phrases there.

Okay , there are a few phrases, which are hard to translate because you really don´t know the exact content, I also corrected a few translation errors after install, but most phrases may be translated easily before installation

yours

Markus

That is not the way to translate. Like this you will get translated things in the Master Language instead of in the Language where they are suposed to be. If you run a board with multiple languages you will run into trouble with your way of translating.

Or maybe it would be better to link the username to their public profile in the upper right corner of their HelpDesk posts where their username is listed.

Could you also add the post time in addition to the date that is displayed on posts?

Requests need to be made via this link:
http://www.hackvb.com/helpdesk.php

Could you please re-consider allowing the feature requests here so everyone can see what's already been requested along with comments on those requests? I think removing the openness of discussion of new ideas is detrimental to the future of the hack.

WhSox21,

Thanks for the hack, it is great :)

jd :)

Hi...

Is there a way I can force a specific style when the helpdesk is selected? I only want to have the helpdesk shown on one of my styles. Is this popssible...?

You can link to helpdesk like helpdesk.php?styleid=2 ;)

It's way to hard to try to keep track of everything everyone wants implemented into this hack without moving it there. I'll add a page that shows the hacks being listed today at some point.

TheMusicMan - He suggested the only way to do this.

hello! i finally got some time to install this and i'm loving it. is there any way to add posts and replies in the ticket help desk to your post count? that would be a huuuuuuge help to me.

or even better, to add it to a separate count or tracking where i can put it in the postbit?

*clicks install*

can more than one person "claim ownership"?

D'oh... now why didn't I think of that eh!!! :) Thaks.

Also: I have a suggestion. Is there a way to have the number of tickets for each category (i.e. Unresolved, Resolved, New etc) shown in say the welcome panel for those who can answer support tickets...? Not very well articuklated but essentiall what I mean is... is there a way to see the number of those tickets somewhere on the forumhome (or anywhere) for those who can respond to tickets. It would be great if underneath the "Private Messages: n" in navbar I could see how many tickets there were in each section. Would also be good if those who have submitted a ticket could see if there is a reply awaiting them...;)

numbering would be cool and i guess that could easily lead into counting ticket replies,etc.?

http://www.hackvb.com/helpdesk.php - For requests.

Hi - I can't get at the site I'm afraid. Get timeout errors... is all OK?

It appears my host is down for some reason.