Advanced User Tagging v2.0.5:
Fix: Fixed an issue where posts viewed via the Mobile Suite applications would all be blank
Fix: Improved reliability of @mentions, specifically it should no longer mention users whose names happen to match email addresses

Fillip

No love for the underscore problem though?

I forgot to test that, but feel free to upgrade and give it a try :)


Fillip

For future reference it's *always* a good idea to post bugs over at our forums so they are automatically tracked by our system, stuff slips through the cracks way too easily on the org >.<

Iain

And yet, you replied to me here a couple of times on this issue. It's obviously a oversight, an omission and probably easily fixed.

You're offering it here, supporting it here, why should I join another board to report a omission?

For the reason noted in my original post - the system there is set up to track bugs etc to ensure they don't get overlooked or missed =). You're more than welcome to just use this thread for support, but it should be with the understanding that there's a reasonably good chance your issue will be overlooked when an update is being made.

Not forcing you to use the official site, just pointing out the support there is generally quicker, updates are released there first and issues and feature requests posted there are properly tracked and accounted for so they don't get overlooked or forgotten ^.^

Iain

But - that's your problem, not mine.

Please don't misunderstand - I appreciate your offerings of free modifications and your efforts at free support. You put out some good stuff. But here you are responding to something in your Mod that is obviously something overlooked and omitted, something simple, with a complaint that I didn't use the "official" forum therefore it's MY fault the report might have been overlooked, forgotten or omitted! The irony is strong here.

When that time could have been spent duplicating the issue, verifying it and figuring it out, taking it seriously instead of trying to blame shift.

One more time, here is the issue:

This modification does not work at all if the user who is tagged with it has a underscore in their username. It works with dashes and dots, but not underscores.

I would appreciate a update that fixes this.

*scratches head* I'm not sure where you got the idea it was a complaint - I was letting you know that posting on our forum means it's much less likely to get overlooked. My words were literally "it's always a good idea".

For the record I don't personally handle code support so the "time wasted" argument doesn't really apply here either =)

Thanks again for reporting the issue - as before if it's important to you I strongly suggest you report it on our forums to ensure it goes into the bug tracker. We have over 30 products by several coders and it's not possible to drop everything to fix a bug reported immediately, which means that they can easily be forgotten about if they are not being actively tracked.

We have a system set up and in place - one that can't be used here on vb.org - to ensure bugs are properly logged and accounted for. vb.org isn't really designed to actively support so many modifications easily (over 50 when vb3 & 4 versions are taken into account) If people choose not to use it then there is a chance they will be overlooked. No one is at "fault", it's merely an option there users can take advantage of to ensure issues important to them don't fall through the cracks.

Just to make sure you don't get the wrong end of the stick again, this isn't a 'complaint' and i'm not trying to 'blame' you for anything - I'm just explaining why it's a good idea to use the system in place at our site and the reasons things easily get missed.

Iain

Just fix it dude. Please. No more platitudes. I don't care about your system. Your system is inherently your problem, not mine.

Mine is, you left out a fundamental portion of this modification - covering the user who uses a underscore in his/her nick.

It should be important to YOU.

See?

And it is, but when you have over 50 equally important products each with a number of feature requests, questions and potential bugs things still slip through the gaps =).

I don't know why you're determined to take offence to my suggestion and try to create a confrontation when I'm just trying to let you know the way to get the things you want done quicker/without being missed.

Feel free to take the advice or ignore it, but try to do it without the rude, passive aggressive posts =). Bear in mind this is a free mod, with free support.


Iain

Hi guys, does this mean we no longer have to use the ; after the name?

Well actually, I am a paid customer of this product and the dragonbyte-tech.com forums the usual reply is that the bug is actually working as designed so its not actually a bug. You will also be told to put the bug as a "feature request" for future versions (if there are any).

You haven't had to do that for some time, that's what caused the issues with the email addresses :)


Fillip

That's essentially the same reply at first here, to my original report, months ago.Nobody's offended, nobody's being passive-aggressive, nobody's been at all rude. Somebody just wants you to support the product. Just fix it dude. Please. No more platitudes. I don't care about your system. Your system is inherently your problem, not mine.

Mine is, you left out a fundamental portion of this modification - covering the user who uses a underscore in his/her nick.

One more time, here is the issue:

This modification does not work at all if the user who is tagged with it has a underscore in their username. It works with dashes and dots, but not underscores.

I would appreciate a update that fixes this.

I haven't been rude, just persistent. All I did was ask "please" then waited six months after being told it was my fault the Mod wasn't working. Read back in the thread.

Obviously ensuring we're providing the best customer service is extremely important to us, so I wanted to check up on the service you received in this instance to make sure it lives up to our high expectations.

That being said, just went through the user tagging suggestions, feature requests and bug reports (open and closed) on DBTech and no one has ever reported the underscore issue there.

Is it possible you could send me a link to the thread on the forums you made where you reported this? From what I can see it doesn't exist. Hopefully this is just an error somewhere and someone isn't trying to invent stories to harm our reputation.


Iain

I am neither inventing stories nor have I claimed that I reported the issue that Max Taxable is having. I had some entirely different problems like in this thread where I reported that guests were able to tag members in the vB3 version (not in the vB4 version).

I actually had to start tagging members in other forums in order to prove my point before my problem which was marked as "not a bug" was accepted as a bug and the problem was resolved.

My other problem about me getting notifications of posts when I quote others was not resolved and I have scarce hope that it will be resolved before our one year subscription updates expires. This is because dragonbyte-techs current focus seems to be on making new mods rather than improving existing ones.

Now me getting notifications when I quoted someone is a bug for me. It's like getting a sms after you have called X saying that you have called X. It wastes time and is annoying. However this is working as expected for you, and hence is not a bug. So we have to see if this feature is ever removed.

That said this mod has been rather useful for us and does increase forum activity. Also the major issues were resolved by Belazor and his team.

Just brought the Pro, how do you HASH stuff?

Please post Pro support questions in our Pro support forums :)


Fillip

When a user creates a message and immediately mentioned with @ to other user, this does not get the notification.

Example:
This message does not get the notification.

I'll look into it as I update the mod to be compatible with vB 4.2.0 :)


Fillip

When a user creates a message and immediately mentioned with @ to other user, this does not get the notification.

Example:
This message does not get the notification.


Thanks,

Advanced User Tagging v2.0.6
Feature: Now compatible with vBulletin 4.2.0's Navigation Manager.
Feature: Can now be integrated with the Quick Links menu
Feature: The Community menu item as well as the new Quick Links menu item can now be disabled via a vBulletin setting

Fillip

What is the correct method to uninstall this completely so that it removes all db tables and templates etc. I want to uninstall and then reinstall because it's not picking up all mentions on my board, thanks.

I've just tested this and I'm getting the same problem. I'm on 3.8.5

I tried this:
@username - this gets no notification.

But if I put a word before it then it works:
testing @username - that gets a notification.

Please look into this, thanks. :)

I am unable to reliably replicate this issue - we've tested it countless times and in every possible scenario.

Unfortunately I doubt this can be fixed at this time :(

That being said, we have a new version currently in Beta that have made some changes to the underlying code, so it may have fixed itself :)


Fillip

Advanced User Tagging v3.0.0 (Beta 3):

Emails:

• Email alerts for all features
• Globally disable emails for any of the features
• Email notifications go through an extra (hopefully) invisible redirect to clear its notifications, to ensure users are logged in before viewing their profiles

General Features:

• Ability to disable Thread Tag list entirely for guests
• Globally disable any of the features
• Profile notifications now go through an extra (hopefully) invisible redirect to clear its notifications, to work around vBSEO compatibility issues

Changes / Fixes:

• Mentions no longer trigger within quotes
• Users will no longer receive notifications for Mentions, Thread Tags or Hash tag subscriptions triggered in forums they cannot access
• Mentions will now correctly appear within the mobile style

Fillip

But, no fix for the simple omission I found.

There's currently no open bug reports on our support forums, posting there is the best way of getting an issue noticed as vb.org posts tend to get buried after a short while :)


Fillip

Yep, already heard that excuse and dismissed it. Posts still on record here.

It's the simplest fix there is, your Mod currently ignores users with a underscore in their username. It's a simple omission you refuse to acknowledge or fix, while looking into others reported here before and after my report..

Good example of what I am talking about, in this thread very recently, you at least attempted to duplicate a reported problem. With this reported problem, you simply ignore..

It's also been shown in this thread your service at your support forums is also worthless.

We provide entirely free lite versions here and our one request is that if you have an issue, or a feature request you want to ensure is taken into account, that you use our support system so we can be certain it is tracked.

If that is such a hardship for you that you feel the need to insult us then we would prefer it if you simply don't use our work. Let us know if you have any issues with the uninstall.

Thanks,

Iain

I've attempted to replicate an issue with underscores and I was unable to do so. A member called "te_st" was successfully mentioned without issue :)


Fillip

For the email notifications of mentions/quotes, is it possible to send a direct link to the actual post? That would be more beneficial to me. Overall great mod!

We'll take it into consideration :)


Beta 4 is a vB4 and Pro only update and fixes only 1 small issue, just released to keep version numbers in line :)


Fillip

If you don't like my posts you can simply put me on ignore. You release defective "free" versions to get people to sign up for YOUR forum, effectively poaching the membership here. Then when people DO sign onto your forum, the service isn't any better.

If you can't take criticism from consumers, why are you even trying to be in the service business?Obviously at some point in the last seven months since I reported this issue, somebody there found and installed the same fix I did, months ago. Or more likely, just stumbled onto the simple omission that did exist. The issue was, users with underscores didn't get linked in posts where they are mentioned, and didn't get a notification. I fixed that myself, as I said, months ago. Because you would not even attempt to take a look.

That it took you seven months to finally TRY to replicate a politely reported problem speaks volumes.

All I did was ask politely, then waited seven months.

No, I am NOT signing on to your stupid board. You have the Mods you offer here marked "supported" then you should support them here.

Kinda tough to purchase when your vbcommerce page is blank.

Seems like a pretty neat hack, but the alerting for every quote is a bit annoying. How do I turn this feature off or what file do I need to edit in the hack to manually disabled?

It's not blank for me :) What browser are you using? Ensure you're not on the mobile style.

Did you look in the vBulletin Options for this mod? You'll find settings to disable emails there :)


Fillip

Hi guys, is this a database error from your mod?

Advanced User Tagging v3.0.0 (Beta 5):
Fix: Question marks and forward slashes could cause errors with Mentions

Fillip