check ur usergroups

Hello,

Where can i change the Departments ??

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

I'm glad you like it. Thanks for your comments.

When you say they can see all tickets, what do you mean?

You need to set the Usergroup Permissions for HelpCenter.

This can be done via the AdminCP under Department Management.

Thanks, Paul.

i check Unregistered / Not Logged In usergroup

and set all help center permission to no

and the same thing

Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

How can moderators reply to posts in the help center since they dont have access to the admin cp?

You should be able to set up permissions if I'm not mistaken for the mods able to have access to the ticket system :)

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

Give them permission to see them and they should be able to view the tickets through the HV menu.

^ In the "HelpCenter Permissions" category I set all moderators permissions to "yes" but they still can't view it. :confused:

I'm not looking to get into any arguments over this so this will be my final reply on the matter.

At the end of the day, alot and I mean alot of effort goes into these types of modifications both coding and support.

We are not pulling the plug on anything, where have you got this assumption from? We have been honest and clear from the start as to what our intentions will be.

We are not requiring anyone to pay for this modification, it is based basically upon choice, you either want to, or you dont, and can you please provide me with a link to a post/comment where I have begged for people to PAY?

Some of the features in the pro version of HelpCenter you might/might not find in other support ticket systems. To be honest I dont care what features others have, this is mine and Jase2's modification and we will put into it what we think it needs, as we already have put alot of the suggestions people have mentioned, more than we should have!

AND finally, I dont appreciate you accusing me of deception and trying to deceive people, like I have said above, myself and Jase2 have been clear from the start about what our intentions are.

You have to give moderators the permission to manage all tickets, are you having problems with other usergroups and their permissions?

Sorry I have not been in touch sooner, I have just started work on MyCart and got really carried away and totally forgot about the PM I received. I will be home in around an hour and will have a look.

My apologises and thanks, Paul.

Sorry, I just had to comment on this. FYI, the lite version is so users could get a feel of what the basics of HelpCenter is about. In the paid version, there is going to be even more features, with the same great support!

Really, have we begged users to pay? I don't think so. Get your act right before you start jumping to conclusions. vBulletin had a lite version... hmmm, but you still paid for vBulletin paid ? Yes!

I don't mind answering questions, but when someone doesn't think before they ask or accuse, then I really cannot be bothered with them. Good bye!

As much as I would love to be a coder, its never going to happen. Some people have it and others dont.

I can tell that a lot of time and effort has gone into this mod and the support offered is second to none.

Im more then happy to pay for the premium version when it comes out. If it keeps Paul and Jase rolling out top quality mods like this then that cant be a bad thing.

Ive been after a support mod for a long time, and had to settle on a php script that looks clumsy and takes members away from the forum. Having eveything in one place like this mod does is great.

Plus, you dont have to buy the premium product, all the features you need for a basich help desk are included in the lite version.

Sorry to jump in on an argument thats nothing to do with me, it just winds me up when people complain about having to buy a full version. I own a car, however I dont expect Fiat to do the services and supply all the extras for free.

thanks for your reply

i understand now

bec i make the ticket via username

and enter as guest and see my ticket

so if there r many users have the same ip (shared internet)

so they will see ticket of each other

and no privacy

so please can you change this

and make it via username only not by ip

Some suggestions for future releases, if not already implemented or mentioned:

1) A pull-down textbox on the ticket response screeen with "Close this ticket" (and other variables) so that the ticket can be closed upon responding.

2) reCAPTCHA field for certain usergroups (unregistered, awaiting email confirmation, etc) when submitting a ticket. Deters spam, obviously.

3) Perhaps some aesthetic designs or graphics. Not essential, but might make things look spiffy.

This is a very good and professional mod. Thanks for all the hard work I know you put into it.

Well said, I couldnt of put it better myself!

Thanks for your comments, much appreciated.

I agree this is an error, I will fix for RC2.

1) You can already close a ticket from the Ticket Options menu with the correct Usergroup Settings.

2) This has already been suggested and Jase is implementing into the paid version.

3) Can you please confirm what you mean? Graphics for where?

Thanks, Paul.

Just to say thanks once again Paul for sorting that problem out for me. Ive finally been able to get rid of that horrid support system I was previously using and put this one live on the forum :)

Ive had problems with a few mods in the past, some free and some paid and the support didnt come close to what you have offered. Thank you once again :)

Ive also got a couple of suggestions for maybe a furture version. When you have it set to create a thread when a ticket has been created, maybe have a link in that thread that will take you straight to the ticket in question.

The other suggestion relates to unregistered members creating tickets. Im presuming one of the main reasons they will create a ticket is because:

1. They are having problems registering or
2. They have been banned.

Maybe an option for them to enter an email address rather then basing it on their ip. They can then either log into the help center using their email address or have the reply emailed to their email account.

Keep up the good work guys.

Dave

I kind of feel like now that I am on the team, I need to say something here.

1. Support - You talk about these free mods. What would you do if the mod is not supported. I use Joomla on my site and I have yet to find a mod like this that is supported. And if I did find one, it probably isn't as supported as much as our mods. I am personally not a regular coder on this mod, but I am a member of the Development team. I even chime in and answer questions and such. That alone shows that we do offer top notch support. And when we release MyCart, We will show that mod just as much support.

2. Integration - You talk about bridges. There are some bridges out there. Joomla has one, but for most people, it takes hiring someone to get it installed. Even then you have to worry about that mod being supported. If it is not supported then there is a good chance that there are bugs and holes in it. You also have to think about upgrades. If you use Joomla, then you know that 1.0 is a bit different then 1.5. Most of the mods that work on 1.0, don't work on 1.5 and even some of them that do work, are screwed up. Again, I use Joomla, and personally, if I had the time to go through and import that database into vbadvanced and vbulletin, I would. Joomla is sloppy in my opinion, and most of the mods made for it are sloppy as well. Now wouldn't you rather have a mod that is so easy to install and set up, that you do not need to hire someone to do it for you. Even then, if you do need help, we have great support. Also on a smaller note, if you install a whole cms then you have to worry about styling. If you get our mod, then the styling is already done for you. No need to look into getting a skin for the cms you only got because you needed a support ticket system.
Another thing to look at it users. If you get a cms for the support system and you dont want to hire someone to bridge it with vB, then you have to worry about two sets of user tables. Because personally, I don't like spam, and if you don't require registration, then you will probably get alot of unneeded tickets. Our mod uses the already established vBulletin user table.

So if you look at this, If a complete noob, that knows nothing about skinning, or doing anything with any system other then vbulletin, comes here and needs a Support Ticket system or a shopping cart, then its probably going to be cheaper to just buy our mod.

On a last note, because I can't think of anything else to say really, All this will go for MyCart also.

No one is implying that you are being forced to pay, but I think we're disappointed that a modification with such potential is this has features reserved for those who pay.

Take ibPro Arcade, for example - no paid version. I guess it could be argued that the support takes time, but money won't buy time, and there is the option to leave a hack unsupported, as well as a donation option, which I know is used.

Good Lord people! You all do realize this is your open platform to look good for customer service. Ignore the idiots already. Let the flaming go. This thread is getting eat up with it.

Can anyone tell me, what the big difference to the vBulletin Project Tools is?

I really can't see the special point. Sorry for that. :o

Because the Project Tools isn't a support ticket system. That aren't its intentions.

Yes, but we can use it as one, can't we?

I wouldn't of thought so -- it's not designed to do that.

It all boils down to support. Project tools is not going to support it's product as a support ticket system.

HelpCenter will be supported and catered as a support ticket system.

It makes all the difference in the world.

there away to make all tickets private?

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.

not even away to remove the "Public,Private" option?

I'm afraid im not removing the option to remove the Public/Private option as this was already a request.

Another way round it would to be disable the view of Public Tickets and then it wouldn't really matter.

Thanks, Paul.

Very nice PaulSonny, waiting for this to become stable, but checking it out on a dev board - everyone's been looking for this for quite some time now here at vborg. :)

Thanks Antivirus, make sure to report any bugs you find at PaulSonny.com

Thanks, Paul.

well 1 big bug is that unregistered users can still access the helpcenter.php, they do not get the login screen asking them to sign in etc etc.. which is very annoying..

Paul FYI

for those who use vBSEO

to use these settings will seo it all just add it to your current "Custom Rewrite Rules"

THANKS POOF ;)

Really good system Paul. I checked the code and installed this morning. I am really impressed.

Some feature requests :
When users who donot have privilidge to view , create any ticket shall face a warning message that they need to purchase subscriptions to access ticket system.
Tie this system with notices so that when there are unsolved tickets or ticket awaiting replies notices will give warning for staff.

This is not a bug. It is incase you want guests to be able to use the support ticket system to report registration or log in problems.

In RC2 I am implementing another usergroup option "Can View Helpcenter" which will allow you to specify which usergroups can or can not view the helpcenter.

Thanks for your comments, Paul.

Your first request you can implement yourself, just edit the phrase via your AdminCP.
Your second request has already been mentioned and is being considered.

bookmarked this can probaly used as a request script

hello paul ,
nice mod i installed it but the helpcenter dont appear in navbar also i cant find manual temp edit in readme page , i've seareched for $template_hook[navbar_buttons_left]
in navbar temp and its not added , please tell me what to do i have same problem with arcade so i hope i can fix both , thanks

Thanks for your comments Hobaz.

It sounds to me like you are using a custom Navbar template and it cant find "$template_hook[navbar_buttons_left]" in the template so it cant install the Automatic Template Edit.

In your navbar template, find where you want to place the HelpCenter link and paste the following:

Any further problems send me login details and I will login and check it over for you.

Thanks, Paul.