I understand what you mean about large numbers of categories and questions but I only have eight categories with about 4 questions in each so for me it would be ideal to show all the categories all the time.

So if it can be added without a problem can you please tell me how to do it?

Upgraded to VB 4.1.1 I notice in Firefox that when in the Help Desk Screen the "Live Agent status" In the upper right of header is halfway down under the search bar.

And in Explorer, it is a huge blank header on top of the header. all messed up.

Any fixes? Or is there a way to eliminate it from the header?

Also, in the Forum Blocks Manager, it shows the Support Live Chat, but not matter what the setting, it will not show in the side block.

PS: I have uninstalled and installed the latest version as well. No Luck.

Ok, It is a problem with your latest xml installer. I uninstalled and used the version from 12/9/10, and everything works fine.

This will be changed within the next release as im adding in a floating block.

Michael,

would it be possible to change the screen on support.php to:

https://vborg.vbsupport.ru/external/2011/01/37.jpg

Please.


I think the text and the image is clearer, easier to understand and looks a whole lot better.


many Thanks,
Welshy2008.

Is there any chance to get the *.fla files for the flash files to change their design and appearance?

And there is the problem for 4.1.1. where I cant submit a ticket.

Yes this can be made to be an option within the support system.
Ill sort it out for next release.

The fla files will not be released at all.
Sorry for this.

This problem you are talking about is fixed within the new version 4.6.4.
Versions 4.1.1 and upto 4.6.0 are not supported any more as its not version 4.6.4

I just installed the whole thing and I still got a problem. 4.1.1. is the vbulletin version though ;)