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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

Brandon Sheley 06-02-2006 05:58 PM
nice hack, I'll try to find a use for this :)

lamilein 06-07-2006 08:36 PM
great work :) you should add the information that you need to set the proper usergroup-permissions first and then the users will be allowed to use the system :)

also a nasty bug in beta 2:
you need to set "vbSupport Unregistered Access" to NO if you want it to be enabled. just switch the functions for yes/no :)
damn, it took me 15 minutes to find the reason why i wasn't allowed to post tickets even though i set unregistered access to "yes" :D

mtha 06-10-2006 09:12 AM
Quote:
Originally Posted by kurtbarker
When using 1.1, the member that created the ticket got a PM when it was replied to... This isn't happening on version 2... Was it an option I missed, or isn't it included in this version?
yes, NOTICE ticket sender is a MUST feature, did you forget or something?

Bhuwan 06-16-2006 02:39 PM
great heack ;; but i think there might be a permission problem -- I am tryin got get unregistered users to view the tickets but it keeps saying no access

dazh 06-17-2006 06:40 PM
Hi excellent mod, just one question can you change this "Welcome to vbSupport. You have a problem with our site? You can get your answers here!" if so where can I change it?

JayJay 06-17-2006 07:04 PM
You can change this in the Phrase Manager (AdminCP -> Language & Phrases -> Phrase Manager) or you can search for the phrase.

The first part can be changed in the phrase vbsupport_title.

The latter part of the statement can be changed by changing the phrase vbsupport_welcome_message.

dazh 06-17-2006 07:07 PM
Thanks for that. Two more things

1) I get an error when trying to upload at attachment
2) Admin arent notified when a ticket is submitted

should these both work or have I configured it wrong

JayJay 06-17-2006 07:16 PM
1) What error are you receiving when trying to upload an attachment? Have you changed the relevant permissions for the usergroup to allow for attachments?

2) Have you ticked the relevant boxes in the Categories to notify the administrators?

dazh 06-17-2006 07:26 PM
When I try and upload an attachment I click on manage attachments and it opens up a new window and says this inside it:

Invalid Post specified. If you followed a valid link, please notify the administrator

JayJay 06-17-2006 07:58 PM
Which version have you attempted to install out of interest? vbsupport v2.0.0 Beta 2?

dazh 06-18-2006 07:28 AM
the latest one just downloaded it yesterday

bashy 06-18-2006 12:51 PM
Hi

I also cannot get guest to access the system, their usergroup is anabled to use and also the support settings have been set for unregistered access!

Also it dont show the posted information see image

Please advise?

using v2 beta

Bhuwan 06-19-2006 04:54 PM
Quote:
Originally Posted by bashy
Hi

I also cannot get guest to access the system, their usergroup is anabled to use and also the support settings have been set for unregistered access!

Also it dont show the posted information see image

Please advise?

using v2 beta
I hope to find a resolution for this soon,

bashy 06-19-2006 05:13 PM
Ok cheers m8, look forward to the resolution :)

GamerzWorld 06-20-2006 08:55 AM
Hey, another great hack CMX :) I have just installed this on my site and wondered if there was anyway of sending a private message when a ticket is added? Cant see in settings, I seem to remember this was in the first version. Any help would be apprechiated

Nathan2006 06-27-2006 10:40 PM
Hi,

Does anyone know what this error is which I'm getting when trying to delete a ticket?

Quote:
Fatal error: Registry object is not an object in /includes/class_dm.php on line 177

Thank you for any help :)

Tyegurl 06-28-2006 12:34 AM
missing table?

richiepearce 06-28-2006 10:58 AM
Any idea as to when this will be out of the beta stage.

Antivirus 06-28-2006 11:40 AM
Quote:
Originally Posted by richiepearce
Any idea as to when this will be out of the beta stage.
vBSupport v1.1 is NOT in the BETA stage

richiepearce 06-28-2006 11:54 AM
Thanks for the reply :)

Antivirus 06-29-2006 01:04 PM
it's only the latest version 2.0.0 which is still in beta.

utw-Mephisto 06-30-2006 10:31 PM
Damn I would love to use it but it seems that the author has vanished :(

Tyegurl 06-30-2006 10:33 PM
not vanished just busy i am sure. he gives the best support so he must be really busy

Spandauer 07-02-2006 03:28 PM
Hello,

at first be patient with me, my english is not perfect but i try to to my best... lets go

i have a problem with the suport system. i still had the problem with version 1.1 and now with 2.0.0 beta 2. i hoped i get it fixed with an update and with deinstallation/new installation but the problem keeps alive...

when i use the support-system as admin i dont have problems with attachments.
when i use an user-account and i want to attach a file the system wants to know the password of some of my private and password-protected forums. i removed the password-protection just for testing and see - now it works... but i cannot let these forums open so i had do protect these forums again and the support-system wants to know the password again when i try to attach a file.

when i want to attach a file in the public area of the forum its works well.. just the support-system wants to know this password...

second failure:

when i try to delete a ticket with the "Delete Ticket" Checkbox then i get this message:
Schwerer Fehler: Registry object is not an object in /includes/class_dm.php (Zeile 177)

at the end, a last question:
why exist in the admincp "manage categories" the two options
allowed usergroups and denied usergroups?
are the not-checked allowed usergroups not automatically denied? :)

thanks for your help
Dirk

Jasiu 07-04-2006 02:11 AM
Hi,

Well I was getting the same error so I decided to investigate the problem and I've came up with a solution that works.

In the forums root directory of the file vbsupport.php and find:

PHP Code:
// delete ticket
$threadman =& datamanager_init('Ticket_Thread', $this->registry, ERRTYPE_SILENT, 'ticketpost'); 
And replace that with:

PHP Code:
// delete ticket
$threadman =& datamanager_init('Ticket_Thread', $vbulletin, ERRTYPE_SILENT, 'ticketpost'); 
Quote:
Originally Posted by Spandauer
Hello,

at first be patient with me, my english is not perfect but i try to to my best... lets go

i have a problem with the suport system. i still had the problem with version 1.1 and now with 2.0.0 beta 2. i hoped i get it fixed with an update and with deinstallation/new installation but the problem keeps alive...

when i use the support-system as admin i dont have problems with attachments.
when i use an user-account and i want to attach a file the system wants to know the password of some of my private and password-protected forums. i removed the password-protection just for testing and see - now it works... but i cannot let these forums open so i had do protect these forums again and the support-system wants to know the password again when i try to attach a file.

when i want to attach a file in the public area of the forum its works well.. just the support-system wants to know this password...

second failure:

when i try to delete a ticket with the "Delete Ticket" Checkbox then i get this message:
Schwerer Fehler: Registry object is not an object in /includes/class_dm.php (Zeile 177)

at the end, a last question:
why exist in the admincp "manage categories" the two options
allowed usergroups and denied usergroups?
are the not-checked allowed usergroups not automatically denied? :)

thanks for your help
Dirk

utw-Mephisto 07-04-2006 02:17 AM
@ Spandauer (OT):

Spandauer as in Berlin Spandau ? I used to live in the Sandstrasse / Heerstrasse :)

sam anders 07-06-2006 02:36 PM
have installed but when i go to create a support ticket i receive this error:

You did not specify a Category for your Thread. You are required to enter a Category.

there are no categorys displays on the vbsupport page

any ideas

Murty 07-07-2006 05:48 AM
i also get the error when i try to delete or close a ticket.

Quote:
Fatal error: Registry object is not an object in /includes/class_dm.php on line 177
really need some help

Derekclarke 07-08-2006 11:21 PM
I had an error while updating the templates on VB 3.6 Beta 4

Template Edits:

A) Template 'navbar':

Code:
<!-- vbSupport start -->
                        <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
[sessionurl_q"> was wrong had to change to [sessionurl]">


Code:
<!-- vbSupport start -->
                        <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl]">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
Now works Perfect for me so far.

Derek

kall 07-08-2006 11:31 PM
You need to use $session[sessionurl_q].

*edit* .. if you want your non-cookied users to not be logged out that is.

If you don't mind, then by all means, use $session[sessionurl]. :)

Derekclarke 07-08-2006 11:33 PM
Thanks i will change it.

Derek

PcGamer 07-09-2006 10:48 PM
I have two problems.

I've installed vBsupport 2.0.0 B2, (fresh install).

1. All tickets are blank. Tickets can be created and I can see the tickets... but when I click on them to view... the ticket is blank.... no text between the "New Reply" buttons.

and

2. I get this error when replying to the ticket.
Quote:
Database error in vBulletin 3.5.4:

Invalid SQL:

SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
post.pagetext, post.allowsmilie, post.userid, post.dateline
FROM vbs_ticket_post AS post
LEFT JOIN user AS user ON(user.userid = post.userid)
WHERE post.visible = 1

AND post.threadid =
ORDER BY dateline DESC, postid DESC
LIMIT 16;

MySQL Error : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY dateline DESC, postid DESC
LIMIT 16' at line 8
Any help is appreciated...

jugo 07-10-2006 03:37 PM
Quote:
Originally Posted by PcGamer
I have two problems.

I've installed vBsupport 2.0.0 B2, (fresh install).

1. All tickets are blank. Tickets can be created and I can see the tickets... but when I click on them to view... the ticket is blank.... no text between the "New Reply" buttons.

and

2. I get this error when replying to the ticket.


Any help is appreciated...

Same error here as well...

vBulletin Version 3.5.4

UPDATE: i did a fresh install of the whole forums and it seemed to work. I am slowly reinstalling the hacks I had on the site and as soon as I figure out which one screws up the support system, I will post it here.

Derekclarke 07-19-2006 10:07 PM
can you tell me how i can change the vbsupport title to a more suitable one.

i have had people tell me they thought this took them direct to vb for support and now our own support issue area.

Thanks

Murty 07-19-2006 11:36 PM
Quote:
Originally Posted by Derekclarke
can you tell me how i can change the vbsupport title to a more suitable one.

i have had people tell me they thought this took them direct to vb for support and now our own support issue area.

Thanks
Search phrases for 'vbsupport_title' and tick 'Phrase Variable Name Only'.
ensure the one you are about to edit is under the title 'GLOBAL Phrases Containing 'vbsupport_title''. The edit the text to what you want.

Synergy 07-29-2006 07:13 AM
Quote:
Originally Posted by Derekclarke
I had an error while updating the templates on VB 3.6 Beta 4

Template Edits:

A) Template 'navbar':

Code:
<!-- vbSupport start -->
                        <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
[sessionurl_q"> was wrong had to change to [sessionurl]">


Code:
<!-- vbSupport start -->
                        <if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl]">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->
Now works Perfect for me so far.

Derek

Thanks friend

PcGamer 07-29-2006 12:23 PM
Quote:
Originally Posted by jugo
Same error here as well...

vBulletin Version 3.5.4

UPDATE: i did a fresh install of the whole forums and it seemed to work. I am slowly reinstalling the hacks I had on the site and as soon as I figure out which one screws up the support system, I will post it here.
Thanks... I'm still stuck and not in a position to re-install forums. Hope you can help.

Code Monkey 08-12-2006 02:18 PM
Is this still in developement?

Cajun 08-13-2006 11:19 PM
I upgraded my forums to 3.6 now my support system is not working. I also can not add admin to the system. When I look at Manage Categories and try to edit a categorie I see this message at the top of the screen:

Warning: Invalid argument supplied for foreach() in /dcmain/vbsupport.php on line 40
Notify Admin by Email on New Ticket


Warning: Invalid argument supplied for foreach() in /dcmain/vbsupport.php on line

Antivirus 08-14-2006 01:52 PM
From the author's website...
Quote:
PC's are crazy as hell sometime, it's shutting off and restarting whenever it wants now all of a sudden. I've tried changing power supplies, checking the fans, etc, etc.. but it only runs for about 30 minutes at a time these days. SO expect a little more delays unfortunately due to the circumstances. I apologize for any inconvenience this may have caused!
Hopefully he's back with an update soon.


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