Thanks for the update!

I have one huge problem though. When a user replies to a ticket... Every user in the forum get a private message stating that the ticket has been updated.

I have the following permissions for the "Registered" group:

Can create tickets: Yes
Can Resolve Tickets: Yes
Can Unresolve Tickets: Yes

All other options are set to NO

I also have all other usergroup's options set to NO Only the Adminstrator groupe has Yes to all options.

Hmm... Give me a few minutes to check that out!

What does "Can Edit Tickets" really mean?

I want to allow registered users to reply to the tickets they've created, but not edit the text of their previous posts to the same ticket. How do I do this?

Hello,
I has installed just the topical download version.
Also ran very well.
Only in the group settings I have only one line:

Group can read content? Ja Nein

There fore I lack the other group settings.
Property it still uninstalls sometimes to the test and anew installs.
It no update was done, because I had not installed it before yet.

cu Deta

Tom1234 - Just set that to no, but allow them to create new tickets. No matter what they will be allowed to post in thier tickets.

deta - I have no idea what you're trying to say. Sorry, I don't understand! :(

I have the same error, every user get's a pm. I don't think this should happen.

Same problem as PcGamer... I replied to a ticket and every member on the entire forum got a PM saying there had been a reply to the ticket... Hack is crippled and unuseable until this is fixed.

Also, does v1.60 contain the ability for all the members of a department to receive a PM when a new ticket has been placed?

Damn dude, give the guy a chance to fix it. That's a pretty harsh remark considering:

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

It's donation-supported. Now's a good time for everyone to go to the top of this page and throw WhSox21 a few bucks if you find this hack useful.

It's been updated. I think I fixed the query. I tested it extensively and it worked properly. Can someone upload it and test it for me ASAP?

All you have to do for verion 1.61 upgrade is overwrite the helpdesk.php file.

Apologies... it's just that I agree this hack is so cool, would definitely get my vote for hack of the month... been checking this thread twice a day for weeks to see any updates. I guess I was dissapointed with the error.

Though thank you WhSox21 for getting v1.61 out. I'm gonna give this a whirl right now!

I will test this, if it works, a small donation will be on your way :)

{edit}
It seems there is a new problem?
Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /var/www/vhosts/forum.scooterforum.net/forum/helpdesk.php on line 437

Lack of updates means lack of money on my part. I'm a college student and I program to pay for things that I need (ie food, a requirement to survive ;)). So I can't always donate my time to work for free. I've got to use some of my time towards school and paying customers.

No feelings hurt. Just understand in the future that if people donate once in a while to hacks that are worth it, then the creators have no problem spending more time on those projects! Hope you understand! ;)

Thanks a ton... By the way... A small donation is a donation and in my eyes any donation is worth a donation! :) So it is much appreciated!

Oh, and don't forget to vote for the hack. The link is at the very top of this page. If no donation, that's the least you can do is to click your mouse twice, eh?

Already voted your hack, and my offer still stands :)

i to get the same error

Parse error: parse error, unexpected T_ENCAPSED_AND_WHITESPACE, expecting T_STRING or T_VARIABLE or T_NUM_STRING in /home/tech/public_html/helpdesk.php on line 437

Sorry guys, Please re-download the next version. Updated version just so you know what version you have! :o

Freezerator - Thanks for the donation! I said it once and I'll say it again, it's much appreciated! :)

Hi

I have a little Problem with the Navbar.

I am a vbulletin newbie, I got my license 2 weeks ago.

Would you please tell me how to get the Link to Helpdesk in my Navbar.

And: If everything goes well, and if you give me your bank data, I´ll also donate you a little, but I can´t give you much as I am also studying at the University in Austria.

Some guys from vbulletin germany would pay a lot of money for this good hack. Probably you should sell good products like this, although I am very happy that such good hacks are free for download

yours

Markus

WhSox21, awesome job :-D I have one request maybe you can do it?

On the "new ticket" screen it shows subject and then the message box...would there be a way to add more boxes (req. on/off) from the admin area if we wanted more info "upfront" about the issue?

Thanks

ranger2kxlt - I'm not following exactly what you want?

boeserwolf - It gave you instructions in the install script at the end I believe for this. Either way, let me explain it.

Login to AdminCP -> Styles & Templates -> Search in Templates -> Type in navbar and click find. -> Find the navbar template and click edit. -> Then in the navbar template...

FIND:
Add Under:
By the way, someone asked me to translate it in german. They didn't tell me where it would be released but either way I think it should be an addon here for phrases. My paypal link is in the top of this thread.

thanks its workingnow, if my sites ever make some money ill send it you

WhSox21 - when a person makes a new ticket, they get two boxes, one for subject the other is the WYSGY (whatever that is, LOL) box....I would like to add more boxes, like name, email, etc...and make some of them required. :-/ could that be done easily, and cane these extra boxes be edited via the adminpanel.

I agree with ranger above. I run a gaming site and alot of the folks using the helpdesk will be complaining about being kicked/banned from my servers. I'd like to have a custom box that I could specify on a per department level so I could request info up front from the to save the extra reply time. This would be an excellent addition.

Thanks a bunch for adding the PM notifications on reply. That was the only thing keeping me from using this hack full-time. Once I get this installed I will definately donate to your stomach fund. :)

Hi


I asked you about the translation. I will download the latest Version ( 1.62) and translate this version into german.


And for release:


The URL to our support-community is: http://www.vbhacks-germany.com


We are a german hack community for all the german users, who are not able to handle with english hacks as their english is pretty bad.

For these people we translate very popular hacks with the coder?s consent into german.


We only give licensed vB members the possibility to download hacks, as we we control this the same way vbadvanced does.


But if you want, I may also post the german translation here in thread.


yours


Markus

That's not a bad idea. Something similar to vBulletin's profile fields. That would take me a little bit time to add and it would actually require file edits (and no one wants thoughs). :(

boeserwolf - Just send me the files and I'll attach it to this thread also. Many may not be aware of the forums over there. Either way, as long as vBulletin permits this you may release it there with copyrights staying in my name like I mentioned before! :)

Hi

We discussed about permissions to post. scott molinari, the Leader of vbulletin-germany said, that we should discuss this with the coders, because it is their creation!

One question to the hack itself. I tried to translate a phrase, but as in german it sounds awful, I wanted to ask what do you mean with:

claim ownership
unclaim ownership
no tickets you have claimed ownership for

I do not really know how to express this in german, so it would help me a lot if you would explain to me, what does this mean??

yours

Markus

Ownership means to take control of basically... So claim ownership would mean... Take Control Of...

Not sure if that helps. I'm sure someone else here could help you a little bit more than that?

Beanspruchen Eigentumsrecht

Yes this helps me.

I thought of something else.

I translated it in this sense: ownership:

You have stolen me this, please give my ownership back.

And in this sense it was false, I hope you understand what I mean

yours

Markus

Is it just me? 1.62 still doesn't PM the person who placed the ticket that a reply has been made... don't know what's wrong :ermm:

Fixed it. Nevermind. >_>

Hi


So I have just installed the translated version.

Everything went well, but then I tried to create a new ticket, and I get the following SQL Error


Datenbankfehler in vBulletin 3.0.7:

Ungueltige SQL-Abfrage: SELECT DISTINCT userid FROM user AS user, ticket AS ticket LEFT JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE ( FIND_IN_SET(, membergroupids) OR usergroupid = ) AND (userid = 1 OR ticket.postuserid = 1)
mysql error: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' membergroupids) OR usergroupid = ) AND (userid = 1 OR ticket.p

mysql error number: 1064

Datum: 15.04.2005 00:35:27
Skript: http://www.hypnoseguide.de/helpdesk.php?do=ticket&tid=1
Referer: http://www.hypnoseguide.de/helpdesk.php?do=newticket
Benutzername: Admin
IP-Adresse: xx.xx.xx.xx


Yours



Markus

Sorry, error ist fixed now, I just forgot to add something.

Here is the german version:

My fault, it's working. Just when I made a ticket myself as Admin, and then replied to it as Admin, I didn't get the PM... odd. But others have got reply PMs.

*still awaits PM to notify staff of new ticket feature* :nervous:

In ticket listings, could you link the "Posted By" field to the public profile for the user? This would help in accessing/viewing the user's settings/options.

Yea, no sense in you recieving the PM... You know there was an update, you made it! :squareeyed:

I'll get that done this weekend. As of now, it's 9:15PM and I have to write a paper due tomorrow. :tired:

I'll also add this this weekend. This is fairly simple actually.

Hey Post your PayPal info so We can donate.

:nervous: