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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

dethfire 03-01-2005 04:58 AM
Thanks WhSox21! I also would like to make two suggestions, maybe have the ability to make categories for tickets and make a ticket private.

computer1 03-01-2005 05:00 AM
AIM I dont understand ?

I get script error on
Rad : 334
Tecken 4
wrong one objeckt förväntas

when I go to the helpdesk
my op is win 2000 xp proff and I have sp2 eny ideers about this ??

WhSox21 03-01-2005 05:04 AM
Private ticket? I'm not sure what you mean by that? Also the categories will be departments.

computer1 - AOL Instant Messenger. Some type of live chat system so I can help you.

computer1 03-01-2005 05:06 AM
I have mns send me pm whit your alias so can you remote me

dethfire 03-01-2005 05:16 AM
Quote:
Originally Posted by WhSox21
Private ticket? I'm not sure what you mean by that?
I assume all the tickets are public and anyone can view. What if you want only the disputant and the mods to discuss it and view it.

WhSox21 03-01-2005 05:27 AM
No tickets are public. If you don't have admin access then you can only see the tickets you created. If you take ownership of the ticket then only you and the creator of the ticket can view the ticket. Viewing the ticket will give you the same rights as replying to the ticket.

Freezerator 03-01-2005 05:58 AM
Nice hack and looking forward to the next release :)

Installing :)

billywiz 03-01-2005 10:26 AM
nice hack m8 cant wait for the next one is there any way u can delete Tickets after they are Resolved or do they delete them selfs after so long ? if u cant will the next version have it ??? sorry if its been asked

cheerz billy

weirdpixels 03-01-2005 03:19 PM
Just installed this hack, very nice :) can't wait for the new version you are working on

Deviant++ 03-01-2005 04:25 PM
I'd like my users to be able to see existing tickets ( in other words, a default setting to show previous tickets as a help index and the admins ability to hide selected tickets from public )


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