I understand Steve and I wish VB team luck with dealing with those attacks. I know there are many ways(on the hardware side) to deal with it and I suggest you tell your uplink they need to provide you with protection.

I have nothing but respect and admiration for your team and your product and do not misconstrue my criticism. By getting caught up in those attacks and not keeping your customers in the loop you are letting that cyberterrorist who is DDoSing you win. Your customers should come first thats the first rule of business. Thanks for the reply today finally about my support ticket.

Well maybe they could have mass emailed all members, you are correct there. But everyone makes mistakes.

Now then you say it is their job to keep the business online, Havent you just stabbed yourself in the foot there, because that is exactly what they are doing :) If they did not resort to baning some IP's then the server would have got ddos attacked to death to the point where you would not reach any site at all.

I just think some people need to step back at times and see this through the eyes of the Staff of vb.com. Does everybody really think they are enjoying this happening? Do you think they want to mass ban IP's? Of course they dont, as you said this is their buisness and at the moment they are doing all they can to protect it.

I don't think it is Steve's job to support vbulletin.com customers via this vbulletin.org, or any other webiste that isn't vbulletin.com. As far as I know he is here helping on his own behalf, though he does not have to, and you think people would be more greatful for that. It his job to support users who email support@vbulletin.com. And even then it isn't his job to answer every single support query, as there is others in the position to do so as well. If I get an attitutde with someone who is here on his own time helping, I wouldn't expect a damn thing. Thats like going to your local Walmart manager's house to +++++ about customer support you got while you were at Walmart earlier in the day.

I want to purchase the vbulletin, and emailed support with what i thought was my IP, but I got the following message back:

"The IP address you have quoted is an internal network address. We need the IP address that you use to access the internet."

Would someone have a sec to tell me how to get this? I'm sorry, I just don't know, and I'm so excited about getting started with the vbulletin!

Cary responded to your ticket 28 minutes after you sent it. You didn't provide the IP address until about 5 hours later. By that time I was asleep. I took care of this when I woke up and responded to you more that 2 hours ago. You should be set now. :)

I read this thread at 21:00, emailed support@vbulletin.com at 21:02 (including my IP address) and had a reply from Steve at 21:02 along with access back to vbulletin.com at the same time. That is probably the fastest reply I've ever gotten from any tech support system so many thanks to Steve. Considering the situation not only are they doing the right thing in my eyes (not giving in to blackmail as I understand it) but they are doing everything in their power to sort out the problem as quickly as possible once they know you are affected.

Would a support site on a separate domain make a difference? No public HTML, just everything hidden behind a login form.

Let vbulletin.com live on as the sales site.

It wouldn't make any difference.

It's not the domain that is targeted, it's the server. And as soon as the attacker finds any official vBulletin site that he doesn't know about, he'll find the server IP and start attacking it. DoS attacks overload a server through the sheer number of requests it receives... I'm sure the vB team are doing all they can, but there isn't much that can be done. Even banning IP addresses would only stop an inexperienced attacker. :(

Click Start and then Run

Type command.com and press enter.

Type ipconfig /all and press enter.

Now look for "IP address: x.x.x.x.", where each x is a number between 1 and 255. You've probably got more than one, look for one different to the IP you sent to support@vbulletin.com.

My IP does not end with a .1 - .255 my IP ends with a .0
So just because my IP ends with a .0 I can't have access to the site.
Thats BS