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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

MelH 01-05-2011 10:33 PM
<i>Edit:…</i>Managed to figure it out… all sorted now….

micheal332001 01-06-2011 06:08 PM
Quote:
Originally Posted by MelH (Post 2144638)
Edit:?Managed to figure it out? all sorted now?.
Sorry m8 have been busy working on the commercial version.
That has all you have asked for and more.

Raffaele 01-09-2011 04:42 AM
Hello Micheal... is there a way i can make the online /offline agent flood so when you scroll down it will scroll with the screen...

I also notices when i'm login live support is disabled is there a way i can enable it
Thank you for your help

micheal332001 01-09-2011 07:18 AM
Quote:
Originally Posted by Raffaele (Post 2146290)
Hello Micheal... is there a way i can make the online /offline agent flood so when you scroll down it will scroll with the screen...

I also notices when i'm login live support is disabled is there a way i can enable it
Thank you for your help

Hi there m8

I will look into what you are asking about the on/off line agent.

As for the other problem please give more details so i can see if i can make the same happen on my sites.

MelH 01-10-2011 12:40 AM
Hi Michael,

When a user clicks a category (eg: Registration questions) they are taken to the FAQ's for that category and the heading is >> Questions in category: Registration Questions.

Above this is another heading: >> FAQ Categories. But there is no categories showing under this heading, the area is blank. They have to go back to Help Desk front page to see all categories again.

Should there be categories showing on the questions page? If yes, what could be wrong with my installation and how can I show them? If not how can I make them show?

Thanks for your help....

micheal332001 01-10-2011 06:15 PM
Quote:
Originally Posted by MelH (Post 2146752)
Hi Michael,

When a user clicks a category (eg: Registration questions) they are taken to the FAQ's for that category and the heading is >> Questions in category: Registration Questions.

Above this is another heading: >> FAQ Categories. But there is no categories showing under this heading, the area is blank. They have to go back to Help Desk front page to see all categories again.

Should there be categories showing on the questions page? If yes, what could be wrong with my installation and how can I show them? If not how can I make them show?


Thanks for your help....
I will have alook into this as it should be showing the category that the sub category is in.

MelH 01-10-2011 10:16 PM
1 Attachment(s)
Quote:
Originally Posted by micheal332001 (Post 2147144)
I will have alook into this as it should be showing the category that the sub category is in.
I'm not sure if you understood what I meant so I attached a picture. You can see there are no categaries listed under '>>FAQ Categories'

micheal332001 01-11-2011 06:00 AM
Quote:
Originally Posted by MelH (Post 2147279)
I'm not sure if you understood what I meant so I attached a picture. You can see there are no categaries listed under '>>FAQ Categories'
Yes i do understand and this bit should not be showing when in a category.

MelH 01-11-2011 06:21 AM
So they always have to go back to Help Desk front page to change category?

micheal332001 01-11-2011 03:25 PM
Quote:
Originally Posted by MelH (Post 2147432)
So they always have to go back to Help Desk front page to change category?
Yes at this time they would have to as it will not show the categories when you are in a category.
Lets say you have 100 categories and then you click to go into one of these categories you would still have the 100 categories showing and the questions within the category showing.
So this would not look very good with all this info in one place.

This could be added without a problem but i dont think it would look very good.


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