Advanced "Contact Us" Email Routing For Larger Communities

[Brinnie]

I'm talking about the sendmessage screen (https://vborg.vbsupport.ru/sendmessage.php).

In my commumity, I have different people for different tasks. It would be nice, if you could set an email address per subject.

So if someone selects Report Abuse it goes to the abuse department.
If someone selects Copyright Volation it goes to the copyright department.
If someone selects Send Feeback it goes to that email address...

Login and validation issues go to the technical department and so on...


Thanks for stopping by my idea shoppe. Have a nice day. :)

[StevenTN]

This would be something I'd be very interested in. Right now, we have just one contact form, but we also have many distribution lists.

As it stands, everything from that contact form goes to our admins. However, if it's a member issue, I'd like it to go to our moderators list. If it's a story issue, I'd like to have it go to our editors list. If it's with our podcasts (which is handled/edited by someone else), I'd like that to go to yet another email address, and so forth.

[ukbill69]

im sure this is an easy edit of the php coding.

[Reeve of shinra]

In 3.5 you can specify as many options as you want for the contact reason. I am sure you could also have the emails go to a catch all address and filter/foward based on subject line at the server level

[StevenTN]

In 3.5 you can specify as many options as you want for the contact reason. I am sure you could also have the emails go to a catch all address and filter/foward based on subject line at the server level

I know that I can specify multiple contact reasons, as we have done that. However, we do not have the ability to set up a catchall and filter/forward based on the subject, nor will the email hosting provider provide that ability. In addition, we are too small to set up our own mailserver, especially with what we have to worry about now these days in terms of spam prevention... we just assume leave it outsourced.

[Andreas]

Contact Us Options
If you are using the built-in contact form at sendmessage.php you can specify subjects for users to pick from. An "other" option will be added to any options you specify here.

Each subject must be placed one per line, meaning that you need to enter a carriage return between subject (press <Enter>). If you wish to direct the email from a subject to a particular user, you can either specify the user's userid on the forum or their email address. You do this by placing the item in brackets at the start of the subject.

Example:

{1} Site Feedback
{example@example.com} Help
Registration

Feedback sent to the first option "Site Feedback" would be directed to the email address of Userid #1. Feedback sent to the second option "Help" would be directed to the email address "example@example.com". Feedback sent to the third option "Registration" would be directed to the Webmaster's email address.

Any more questions?

[StevenTN]

Yeah... it's not working. I'm going to vb.com for this.

[Bobbo]

Andreas,

I gave your suggestion a try. It still sent the email to the webmaster address and not the {address in brackets}. ;-)

Any suggestions on where I should look first? I'm running 3.5.

Thanks!

Actually, I found the bug/fix over at :

http://www.vbulletin.com/forum/bugs35.php?bugid=1603