Please answer pm's

[Alex2]

Hi,

I've been offered help to install the Warning sytem on my board. Now, that person that would do it, doesn't even answer my pm's to him as he requested an answer with the info needed. I know he was online a little while ago, but it seems to me, without knowing, that he now maybe has regret his promises. It would be great if someone that promise something could at least send a little pm and tell that, instead of ignore pm's which I know he has seen, since we both were in the same forum at the same time.

Hopefully I can get in touch with the developer of the Warning System to clarify some few things.

Regards,
Alex2

[Paul M]

I assume you do realise that people have lives outside of forums. :rolleyes:

I certainly don't always read my PM's as soon as I get them - I may have other things to do.

[Alex2]

sorry for posting.

I assume you do realise that people have lives outside of forums. :rolleyes:

I certainly don't always read my PM's as soon as I get them - I may have other things to do.We'll have a life outside this stuff, but there is anyway some things you maybe should keep in mind:

1. Not everyone have the same knowledge about installing/understanding the codes as you have, and therefor ask for help.

2. Not everybody have English as their 1st language.

But that's fine. I'm never more gonna ask for any help here again, but trying as best I can to make things on my own.

So as I said earlier, I'm sorry for my posting here. It will never happen again. :(

[Xenon]

Sorry, but i don't understand why you post that here.

We are not responsible for users not answering their PM's

If one of the staff is ignoring you, you can always send a PM to one of the admins, but if a user doesn't answer your questions, we cannot do anything at all.

[Erwin]

This whole site is based on volunteers and people who offer their knowledge for free. We cannot force people to answer PMs. For example, I get a lot of PMs myself - I only answer maybe 10% of all PMs received - basically due to lack of time. Also, hack authors may not have specified that they would support their hacks in the first place.

[Brad]

Also asking your questions in the public forums means more people will see and maybe answer them. Once a solution is found old threads become a good archive for newbies (and us old timers ;) ) to search for errors/mini-hacks/fixes littered all over the support forums.

As Erwin said this site is supported by volunteers, many devote hours out of their day to this site. We understand most of you do not understand php (some even xhtml) and we are always willing to point you in the right direction if you are willing to learn.

Like Erwin I answer about 10% of the pm's I get here, simply because ALOT of them are from users asking for support with their forum. I have to sort thru these pm's to find the important ones (users reporting errors with their account/the site or other issues the staff has to take care of.

This is the same reason I do not list my aim nick in my profile, at one point when I did the windows never stoped poping up and I had to turn on privacy. Do you people even relize how hard it is to do coding support on aim?!

My time for giving support is limited, and I try to do it only in the public forums so others can benifit, there is really no reason to answer the same question a millon times when a simple search would most likely turn it up.

We seem to get a lot of complaints like this now a days, and I want Alex to know that this post is not soley directed at him.

[Jenta]

This whole site is based on volunteers and people who offer their knowledge for free.
Guess I presumed wrong.

I figured this site is owned and operated by Jelsoft and at least a few here get payed by them.

I'm sure many if not most are under the same impression.

Thanks to all of you that volunteer your time to run this site. :up:

I will be a little more understanding of things if you are not Jelsoft employees.

[Adrian Schneider]

The key is to send them 10+ PMs, then odds are they will read one of them ;)

Avoid asking questions in PMs because the more people viewing the question, the more people there are to answer it. Remember, that is the point of forums! I don't think a ginormous email listing would work very well... :down:

The staff here do the best they can, and do a pretty fine job. :)

[filburt1]

I figured this site is owned and operated by Jelsoft and at least a few here get payed by them.
The entire official staff is volunteer-based. Some of the users here are, however, paid members of the Jelsoft product team. In either case, the vast majority of the users who post modifications here are not paid, and as such, don't need to provide support.

(...the demise of many a GNU project)

[Erwin]

Guess I presumed wrong.

I figured this site is owned and operated by Jelsoft and at least a few here get payed by them.

I'm sure many if not most are under the same impression.

Thanks to all of you that volunteer your time to run this site. :up:

I will be a little more understanding of things if you are not Jelsoft employees.
Well, neither Xenon nor myself are Jelsoft employees - we are volunteers and don't get paid. :) None of the moderators here are Jelsoft employees either - only the vB.com team members from vBulletin.com are Jelsoft employees.

[Chris M]

Hrm - We need some kind of spam filtering system for our PMs :p

If a PM contains a certain keyword and is not from someone on your buddy list, it gets filtered to a spam folder :p

Satan

[Xenon]

already installed here: every pm by Hellsatan will be sent to the spam folder ^^

[Chris M]

Good good ;)

I hate that spammer :p

Satan

[sabret00the]

If a PM contains a certain keyword and is not from someone on your buddy list, it gets filtered to a spam folder
quite a nice hack idea, make it :p

[Jenta]

Well, neither Xenon nor myself are Jelsoft employees - we are volunteers and don't get paid. :) None of the moderators here are Jelsoft employees either - only the vB.com team members from vBulletin.com are Jelsoft employees.

good to know and thanks for clearing that up

here was my thing...
im not talking hack authors....they can turn off pms, ignore them whatever but...

if your a customer of a company and you pm an employee of that company, the right thing to do is to respond in a prompt and proffesional manner

that's just business/public relations 101

unfortunetly most internet companies seem to miss that point
im not talking about jelsoft specifically
im talking about past experiences with this and that company, once or twice with jelsoft only

the difference is, if you're an internet company - you dont have to look that customer in the eye....that leads to lesser customer service because its easier to respond any way you like from a hidden position

if you are a brick and mortar company, chances increase that you will be greeted with a smile and a lot of a-kissing :)
don't get me wrong, theres zillions of brick and mortar companies that have horrible customer service
when i run into one, i stop doing business with them and find one that's more attentive to keeping it's customers happy

[Chris M]

No offence intended, but Customer Service standards are entirely subject to the customer - I find Jelsoft's Customer Service brilliant, but others may not...

I have a job in Retail and you always get the odd customer that is never satisfied, and a test of whether you have your Customer Service up to scratch is if you can get them to walk away feeling a little less dissapointed that they couldn't get what they want...

No matter how much Positive feedback you get on your Customer service someone will always have something negative to say, and the negative carries more weight than the positive as always :ermm:

Satan

[Erwin]

Mind you, even though vB.org staff are not paid Jelsoft employees, we are still representatives of Jelsoft, and you as members and customers should expect and deserve a certain level of support and service from us. :) So we try our best to provide this.