HelpDesk v1.63 [Archive] - Page 3

Stachel

05-21-2005, 11:54 AM

I'd like to change the automated email / pm message

From: The following ticket has been updated

To: The following question has been updated

However:
Languages & Phrases --> Search in Phrases --> Phrase Text and Phrase Variable Name

for: following ticket

results in: No Phrases Matched Your Query

How could this be??

I see that phrase in an automated PM that my test account received.

Where do I change it?

MissKalunji

05-22-2005, 09:38 AM

i dont know if this was asked before but will this work with 3.5.0?
Thx

rjordan

05-22-2005, 10:34 AM

i dont know if this was asked before but will this work with 3.5.0?
Thx
I do not think this question can be honestly answered (for any modification) until 3.5 has been released in some form.

Stachel

05-22-2005, 10:53 AM

Could someone with this hack installed please

Search in Phrases

for: "following ticket"

and tell me if they find it?

Any guesses how I'd change that to "following question" ?

Stachel

MissKalunji

05-22-2005, 02:08 PM

I do not think this question can be honestly answered (for any modification) until 3.5 has been released in some form.

okay sorry :o

TheMusicMan

06-07-2005, 10:03 PM

How do I change the contained URL in the new reply PM Notification to open in _self rather than in _blank...?

Thanks....

Stachel

06-08-2005, 02:04 AM

Just searched this thread for faq.php

Looking to see if anyone has integrated the vBulletin FAQ Manager with this excellent Help Desk

If I get the courage, I'm going to try to mod this hack so that the display looks like this as in the graphic.

Goal: Encourage the user to read the FAQ before creating a Help Desk Ticket

(I already changed "ticket" to "Question" because that is what it is, and ticket sounds more jargon-ish to me.)

https://vborg.vbsupport.ru/

Stachel

MissKalunji

06-08-2005, 02:08 AM

Just searched this thread for faq.php

Looking to see if anyone has integrated the vBulletin FAQ Manager with this excellent Help Desk

If I get the courage, I'm going to try to mod this hack so that the display looks like this as in the graphic.

Goal: Encourage the user to read the FAQ before the create a Help Desk Ticket

(I already changed "ticket" to "Question" because that is what it is, and ticket sounds more jargon-ish to me.)

http://www.badlandsforums.com/fs/helpdesk.png

Stachel

that would be great!!

WhSox21

06-08-2005, 02:20 AM

I'm planning on developing this hack into a plugin as soon as vB3.5 is released. What do you guys think of making it more like vBulletin's bug reporting system.

Although this hack will no longer be supported on vBulletin.org it will be supported on vBulletinplugins.com once I release it.

I'll be looking for more feedback in the coming (couple) week(s). Keep in mind this hack will stay free although it may change a little.

Stachel

06-09-2005, 03:09 AM

WhSox21,

In order to force users to see the FAQ first before entering a trouble-ticket, I decided to simply try to display it above (on top of) the helpdesk screen.

I was able to get the FAQ button to appear by adding this to template HELPDESK_SHELL below $navbar

.
.
.
$header
$navbar

<table cellpadding="0" cellspacing="0" border="0" width="100%" align="center">
<tr valign="top">
<td align="left" valign="top" width="67" height="31"><a href="faq.php?$session[sessionurl]"><img src="$stylevar[imgdir_misc]/hdr_nav_faq.gif" width="67" height="31" border="0" alt="" /></a></td>
</tr>
</table>


.
.
.etc...

However, that succeed in just getting the button to appear.

What I'd really really really like is:
the content that appears when I click the FAQ button to be on top of the helpdesk content
when someone goes to helpdesk.php

Solution tried:

In template HELPDESK_SHELL, added below $navbar

.
.
.
$header
$navbar


contents of FAQ template
(excluding the $navbar and above or $footer and below because it's already in this HELPDESK_SHELL template)



.
.
.

but that didn't work. It just gave me a mucked up search box and no FAQ. :disappointed:

How could that not work !?!

Any ideas for what to try?

Stachel

MissKalunji

06-09-2005, 03:20 AM

Stachel

06-09-2005, 03:44 AM

In pictures,

From doing:

In template HELPDESK_SHELL, added below $navbar

.
.
.
$header
$navbar


inserted here all contents of FAQ template
(except the $navbar and above or $footer and below because it's already in this HELPDESK_SHELL template)



.
.
.

Any ideas for how to get to the goal of the contents of FAQ.PHP always being on top?
Stachel

WhSox21

06-09-2005, 08:13 AM

psico

06-09-2005, 07:32 PM

I?m testing the helpdesk and I?ve created a ticket and then tried to replied but it showed me this error:

Database error in vBulletin 3.0.7:

Invalid SQL: SELECT DISTINCT userid, username, pmpopup FROM user AS user WHERE ( FIND_IN_SET(, membergroupids) OR usergroupid = OR userid = 64) AND userid != 64
mysql error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ' membergroupids) OR usergroupid = OR userid = 64) AND userid !=

mysql error number: 1064

Date: Thursday 09th of June 2005 05:16:53 PM
Script: http://www.psicofxp.com/forums/helpdesk.php
Referer: http://www.psicofxp.com/forums/helpdesk.php?do=ticket&tid=1
Username: Psico

The problem seems to be that the variable $tug in line 422 of helpdesk.php is empty...

Anyone can help me with this?

Tnx in advance.

Psico.

WhSox21

06-09-2005, 07:35 PM

Did you create your department and did you set usergroups to have access to the departments?

Stachel

06-09-2005, 07:45 PM

First off. You will need to add the FAQ phrases to the phrasegroups array by adding this to the end of the array:
, 'fronthelp'

So it should look like this:
$phrasegroups = array('posting', 'search', 'fronthelp');

That will at least get you the phrases on that page.

That will probably only add the search fields. You will then have to include the required php file in the helpdesk along with the php code to pull the FAQ info out of the database. If you're not sure how exactly to do it I can help you out tomorrow. Just let me know if you don't fully understand what you're doing.Ohhhhhhhhhhh - I was thinking because the template headers and footers are almost identical, it should work!!

But the other difference is what includes and things that the PHP files calling the template has already declared, right? **click**

because faq.php calls the FAQ template
and
helpdesk.php calls the helpdesk template

Aha !!!

So if I just put all the includes and instantiations from FAQ.php into HELPDESK.php, it shoudl work right? :squareeyed:

I'll try that when I get home from work tonight.

Thanks !!

Stachel

smdani

06-10-2005, 07:11 AM

WhSox21,
it's an icredible hack. Maybe it is what I was looking for a long time ago!
I will wait for vB 3.5 PluGIN for installing it!
Thanks a lot for your great support!

TheMusicMan

06-10-2005, 09:58 AM

WHSox21

Did you see my last request which has now dissapeard onto the previous page...? Simply asking for how to open the Ticket URL sent in PM in the same browser window instead of new browser window.

Thanks....

Stachel

06-11-2005, 06:29 AM

If you're not sure how exactly to do it I can help you out tomorrow. Just let me know if you don't fully understand what you're doing.Affirmative.

Have tried to make the result of clicking the FAQ button appear above the HelpDesk for 2 nights now.

Still am only seeing the results shown in the lame attempt picture above.

I copied just about everything that seemed relevant from

faq.php --> helpdesk.php
and
FAQ template --> HelpDesk Shell template

Stachel

quachvu

06-16-2005, 09:02 AM

WhSox21 : how can i fix the code so i can use BBCODE in help desk? thanks

TheMusicMan

06-16-2005, 09:59 AM

Hi WhSox21,

As well as my last post over the page and of the one above requesting BBCodes... is there a way to permit attachments to be made too?

Thanks

ranger2kxlt

06-23-2005, 03:24 PM

I'm having an issue, when a user submits a new ticket and i have the send email option turned on, only the submitter gets an email, i need it setup to where the department managers get an email as well.

What am I doing wrong?

Blackhat

06-23-2005, 06:40 PM

Will this one be supported for VB 3.5 ?

Thanks

JohnBee

06-24-2005, 04:55 PM

LMAO

Test User has been premanently banned from the demo site :P

WhSox21

06-24-2005, 05:00 PM

Will this one be supported for VB 3.5 ?

Thanks

Yes, I'm still working on it. I had to get to know the plugin system before I could actually convert this over.

WhSox21

06-24-2005, 05:01 PM

LMAO

Test User has been premanently banned from the demo site :P
No idea what you're talking about?

lanc3lot

06-25-2005, 10:53 AM

WhSox21 first of all its a great hack, i currently playing with it a little in my test forum, and i will install it later today i believe in the main.

Can u please tell me, the claim ownership, what its means? U let know to other admins / mods, that u are replying to this ticket? If the answer yes, how the other admins / mods know that?(i mean where it is saying that, or it is just dissapear from the new tickets?)

Thnx :)

PS

Also if u can, tell me, how can i add a small info box or even more fields, in the page that the user put a new ticket. I want there to ask the user more details about the problem, etc. Is a template i must edit?

WhSox21

06-25-2005, 04:08 PM

Yes, that is a template edit and a file edit.

As for the ownership, the idea behind that is say this is installed on a hosting company's site. They have multiple support employees. They take ownership so they can figure out the problem with the ticket and then they resolve it and get credit for it. Once it has been taken ownership to, no one else should be able to see it.

lanc3lot

06-25-2005, 04:53 PM

Thnx for the reply, i got it now :)

Can u please tell me what template and file i must edit?

Thnx again in advance, its a great hack :)

ranger2kxlt

06-27-2005, 03:09 AM

WhSox, can you help me with my issue.... about 5 posts up...

evenmonkeys

07-02-2005, 10:48 PM

When a user responds to a ticket that I have already responded to, it sends a PM to me from user ID 1. Is it possible to turn this off? If so, how might I go about doing that?

The following ticket has been updated:
http://forums.site.com/helpd...o=ticket&tid=11

N2activeWeb

07-06-2005, 02:02 AM

Before I install I was wondering if it was possible to create a ticket by an email? This way I could have a test user as a moderator who gets the report email then have it send it to the helpdesk. Or is there an easier way a report from the forums opens a ticket? Or can it be added some way? Just curious :)

WhSox21

07-06-2005, 02:05 AM

MissKalunji

07-06-2005, 02:31 AM

This is coming in the 3.5 version. ;) I'm no longer going to develop for 3.0.x and keep working on 3.5.

*clap hands* im just waiting on your hack, article from cinq and arcade to upgrade :nervous:

Immortal

07-06-2005, 09:31 PM

I installed it very nicely done! :)

Is it possible to send a PM or email to X usergroup/user when a new ticket has been opened or replied to?

yellowchaser

07-07-2005, 01:58 PM

Ok, I installed everything with no problems. Set the admin group in Admincp to be the only one able to alter depts and usergroup permissions. I created two new departments and assigned groups. I went into usergroup settings and did that stuff.
My problem seems to be, I created a test ticket, was able to take ownership, but when I try to reply to the ticket and hit submit it tells me I do not have access to the page, almost like a permission problem, but I have tripled checked all usergroup and permission settings.

By the way I am doing this as a member of the admin group on a 3.0.7 board

G0F0RBR0KE

07-09-2005, 09:44 PM

I did everything correct, set up department and usergroup. Problem is this There seems to have been a slight problem with the Mystic Gaming v1 database.
Please try again by pressing the refresh button in your browser.

An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

We apologise for any inconvenience.

Database error in vBulletin 3.0.7:

Invalid SQL: SELECT DISTINCT userid, username, pmpopup FROM user AS user WHERE ( FIND_IN_SET(Administrators, membergroupids) OR usergroupid = Administrators OR userid = 1) AND userid <> 1
mysql error: Unknown column 'Administrators' in 'where clause'

mysql error number: 1054

Date: Saturday 09th of July 2005 06:37:53 PM
Script: http://mysticgaming.net/forum/forum/helpdesk.php
Referer: http://mysticgaming.net/forum/forum/helpdesk.php?do=ticket&tid=2

WhSox21

07-09-2005, 10:07 PM

You're using the usergroup names rather than the usergroup ids. You need to change the departments usergroup access from Administrators to most likely 6.

G0F0RBR0KE

07-09-2005, 10:17 PM

I put department "Administator" and the UserGroup "Register Users" can you take a screenshot how you set it up. Still trying to fix it

WhisperPntr

07-14-2005, 02:56 AM

Not to rush as this system looks amazing for my needs as is. However I'm wondering if you can give a estimate of how much you have done for 3.5.

In addition, Ii'm not going to use this for a helpdesk but a web design/illustration project management script and changing the titles.

Neal-UK

07-15-2005, 01:02 PM

How can I change the user id from 1 to 2?

I had an admin account that i merged into my main one with user id 2. However, PM's now show as from no user (Which I suppose is good as users have to reply via ticket system).

Will it cause any errors having the main admin as user id 2 and not having a user id 1?

yoyoyoyo

07-15-2005, 03:00 PM

I am never getting any PMs sent when a ticket is submitted, and I do have the usergroup settings set for admins to handle the tickets. The auto-response PMs are going out fine, but the admins never get notified. Is this a feature that is missing, or maybe I don't have it installed/configured correctly?

G0F0RBR0KE

07-15-2005, 06:39 PM

yea, i also don't get noticed when someone makes a ticket nor can't view it

yoyoyoyo

07-16-2005, 12:42 PM

yea, i also don't get noticed when someone makes a ticket nor can't view itI can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

ExpertDomino

07-16-2005, 02:16 PM

I got the new ticket on "yes" but it wont allow for new tickets to be submitted thoughts?

G0F0RBR0KE

07-16-2005, 06:00 PM

I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

Well if you know how to add it or how to work it. Could you help me?? If you have AIM or MSN please tell me

csidlernet

07-20-2005, 08:28 AM

sweet thanks man this'll help.

evenmonkeys

07-21-2005, 02:37 AM

Is it possible for someone to create a page that would list out all permissions for existing usegroups? It's hard to keep track when you have over 200 usergroups.

DougM

07-21-2005, 02:59 AM

Install didn't create the 'ticketdepartment' database table?

-------------------------------------
Invalid SQL: SELECT usergroups, departmentid FROM ticketdepartment ORDER BY displayorder
mysql error: Table 'kenmarki_talk.ticketdepartment' doesn't exist
-------------------------------------

Any ideas as to how to resolve this one? Any help most appreciated.

Thanks

DougM

07-21-2005, 05:31 PM

I figured that out, just reinstalled and it worked ok.

Now I am trying to link the username of the ticket creater to their profile page. I know I'm close but can't get the userid number to show up. Here's what I'm using:<a href="$vboptions[bburl]/member.php?$session[sessionurl]u=$ticket[postuserid]">$ticket[postusername]</a>Can anyone tell me why the userid is missing from this link?

I think u=$ticket[postuserid] is wrong.

Thanks.

SmartGnome

07-22-2005, 10:08 AM

Tnx for sharing. Install is clicked

Tnx

cmiller1014

07-23-2005, 07:11 PM

Can this thing handle tickets from non members? The bulk of emails I get are regarding registration problems.

WhSox21

07-23-2005, 07:13 PM

Not yet. I've already got that integrated in the 3.5 version though (which is not released by the way). But like I said, this version will no longer be developed due to the fact that I think everyone should be upgrading to 3.5 once it becomes stable.

cmiller1014

07-23-2005, 07:16 PM

Why do you think everyone should be upgrading to 3.5? It has no security fixes, and nothing you "have" to have. Just a bunch of superficial features. I wont be upgrading because 1/2 of the hacks I want wont be ready for it.

I really need a ticket system that allows non members to post :(

WhSox21

07-23-2005, 07:19 PM

Well, the reason I think everyone should upgrade is because of the plugin system. I understand it takes time to port over the hacks. It will take a little while for me to complete this one as well. I'll keep everyone in mind when I finish developing the upgraded one. I will create it so it will still work on 3.0.x because it won't be too much extra work.

Vizionz

07-24-2005, 08:15 PM

Anyone having trouble with the database errors (not the delete error, that's next) try just uploading this helpdesk.php file and let me know if it works.
that worked for the mydql error that i had in 3.07 so thanks :)

HC.

08-01-2005, 03:11 AM

just upgraded to vb 3.0.8 and it is not working I dont know what verision Of helpdesk I have but all files have the edits and it still does not work

cmiller1014

08-01-2005, 03:23 AM

I badly need one of these for 3.5. Sure wish you would port it over :)

dai-kun

08-03-2005, 01:25 AM

How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's

G0F0RBR0KE

08-03-2005, 08:33 PM

It works perfect but i can't reply because i get a database error :disappointed:

yoyoyoyo

08-03-2005, 09:24 PM

How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM'sI don't get any PM's hmmmm

yoyoyoyo

08-05-2005, 01:26 PM

I might be missing something, but I seem to not be able to resolve tickets as an adminstrator (just set it up). I have my usergroup permissions checked so i can do so, but i don't seem to see any options that say, resolve the ticket.

Thanksfirst you have to claim the ticket - which means you are going to help and staff members won't be crossing purposes. Look under "TICKET TOOLS" in the upper right hand corner.

EDIT: I guess you got this worked out since the post I was quoting disappeared, but I will leave it in case anyone else has the same problem.

Antivirus

08-07-2005, 12:38 PM

installed on version 3.08, testing now!

attroll

08-09-2005, 04:47 AM

- Guest to create tickets (have to enter an email address too)
- File attatchments

Yes I agree with this one. I have installed the latest version this on my test site right now and installed it in about 15 seconds. Very Awesome hack. I will be putting it on my active site in the next day or two. I am still playing with it right now. But if you could design it so that guests could use it but require them to enter their email address then it would be totally Awesome. If you could to that you could modify the CONTACT US link at the bottom of the forum pages so that it would take people righ to the help desk instead of using the Contact Us link. That would take the cake.

attroll

08-09-2005, 04:55 AM

Yes I agree with this one. I have installed the latest version this on my test site right now and installed it in about 15 seconds. Very Awesome hack. I will be putting it on my active site in the next day or two. I am still playing with it right now. But if you could design it so that guests could use it but require them to enter their email address then it would be totally Awesome. If you could to that you could modify the CONTACT US link at the bottom of the forum pages so that it would take people righ to the help desk instead of using the Contact Us link. That would take the cake.

Just read a post further back in this thread. Something about if sites are not registered you don't see the unregistered usergroup in the usergroup settings section. Could this be why I can not see it on my test site. So if I put it on my active site that is registered will I be able to see it?

attroll

08-09-2005, 05:41 AM

Holy Cow Batman. After reading through all the post in this thread I think I can say this question has not been asked yet.

Right now you can set who has access to the Help Desk option in you ADIMCP but choosing 5,6,7 or what ever user group you want to have access.

What if you have a couple of Admins but you only want one particualer Admin to have access to this these functions. Is there a way to set it so that User id: 3 is the only one that can access the Departments or User group settings?

WhSox21

08-09-2005, 10:13 AM

In order to accomplish that for just a few admins you would have to assign those certain admins who you wish to give access to, to a new usergroup. Then you should have no problem.

Guests are not able to create tickets yet, but as I've mentioned before, 3.0.x series has stopped with development. That's one of the reasons why the 3.5 series is taking longer than I expected due to the extra features I've been adding.

attroll

08-10-2005, 03:49 AM

In order to accomplish that for just a few admins you would have to assign those certain admins who you wish to give access to, to a new usergroup. Then you should have no problem.

I have thought of that. But if I switch them to a new user group then they will not have access to the ADMINCP. Hmm. Will have to give this more thought I think.

HC.

08-11-2005, 12:09 PM

WhSox21

08-11-2005, 12:18 PM

question

someone created a ticket last night and it sent a pm to all members why?
where can I set it to just send a ticket to admins and mods?
Is there a way to recall all those pm's that were sent to members?
Your departments aren't setup correctly. The only way would be to run a query which would delete based on the content of the PM.

WhSox21

08-11-2005, 12:19 PM

I have thought of that. But if I switch them to a new user group then they will not have access to the ADMINCP. Hmm. Will have to give this more thought I think.
Just give that usergroup Admin permissions.

tokenyank

08-11-2005, 08:16 PM

This is a fantastic mod and will be installing soon...

Whilst I realise that dev of this may be stopped/slowing down due to the immient 3.5 release, I still would kick myself if I didn't request it... If not for the 3.0.x engines, maybe for the 3.5 when I can finally coax the wife into letting me update it! ;)

What I would really like is more of an 'add-on' to this hack as I think that the helpdesk/ticket system (from what I've read) is spot on... But, could there be a 'FAQ builder' added on to it as well?

i.e. User has issue with not being able to post an image in their sig. User opens ticket, Staff answers ticket with proper syntax of BBcode to make it work, Staff clicks button, User notified of answered ticked, (add on bit) ---- Staff clicks another button and an 'editable' version of the ticket is ported to either the FAQ system already in place for vB or a special forum created to be specifically for the FAQ (which ever is easiest to code).

This way, if multiple questions are asked, instead of replying over and over to them, you can refer your users to the FAQ section to see previous tickets what resolved them... The tickets would have to be editable because of possible sensitive data being added to the ticket, but that's the only problem I forsee with it.

Just an idea though! :D

HC.

08-11-2005, 09:54 PM

so in my departments under the usergroup section should have the usergroup(id's) set for PM's

HC.

08-11-2005, 09:58 PM

whsox21,
Is there a way to have LIVE text chat for the help desk

tokenyank

08-11-2005, 10:52 PM

Just installed it and it's good...

Just one more 'suggestion'

could the departments be allocated emails/userid/both to notify if a ticket comes in?

So, if someone has a sales question, notification of new ticket will go to sales@domain.com....... info goes to info@domain.com...... And so on...

I do apologise if any of my suggestions were mentioned before, but I admit wholeheatedly that I am lazy and did not read all 39 pages before installing this hack.

WhSox21

08-12-2005, 11:16 AM

so in my departments under the usergroup section should have the usergroup(id's) set for PM's
That's correct. Those usergroups should also be the only ones who can respond to the tickets.

whsox21,
Is there a way to have LIVE text chat for the help desk
This is planned for a future version of the 3.5 install.

Just installed it and it's good...

Just one more 'suggestion'

could the departments be allocated emails/userid/both to notify if a ticket comes in?

So, if someone has a sales question, notification of new ticket will go to sales@domain.com....... info goes to info@domain.com...... And so on...

I do apologise if any of my suggestions were mentioned before, but I admit wholeheatedly that I am lazy and did not read all 39 pages before installing this hack.
Development for this is in 3.5 version but 3.0.x will not see this feature.

WhSox21

08-12-2005, 11:17 AM

attroll

08-15-2005, 03:34 AM

I have some suggestions for the new one you are working on for 3.5.

As it is with the current version once a person has Claimed Ownership of a ticket then no one else can see what has transpired with that thicket. I think it would be nice to have the administrator be able to see what is going on with tickets that have Claimed Ownership.

Right now you can only assign a user group to a Department. Which is great, but I would like to see it so that once you assign a user group to that department that you can take it a step further and assign a specific user within that user group to a department. This way each department listed will be able to have either multiple user groups to handle the tickets or just one person can do it. If we could assign specific users to a department then we could also have it send only emails to just that one person that is handling that department instead of the whole user group getting the email.

In the department listing that a user has to choose from when leaving a new ticket can we have the default set to something like Choose option. This way if a user goes to leave a ticket and hits transmit and they did not pick a ticket but just left it at what the default is (which is the first one on the list) then it will tell them that they have to make a choice. I can see an issue with this because right now I have my Contact Us set for multiple choices and the users always seem to leave it on what ever it defaults to.

Well that is my three suggestions for now. If you need to explain more about what I am trying to say here please let me know.

jellybaby

08-23-2005, 09:27 PM

Ive set this up and members can send tickets but I am admin and I cant see them anywhere!

jilly

08-25-2005, 02:27 PM

I don't think this question has been answered yet -

How do you set it up so that X usergroup recieves a PM when a new ticket is created? So they know to go take a look and start working on that ticket?

andrew67

08-29-2005, 07:35 AM

installed on version 3.08, testing now!

Whats the verdict ?

MustangLisa

09-05-2005, 06:22 PM

Thanks, I'll be installing this on one of my sites.

WhSox21

09-09-2005, 04:15 PM

As we approach the release of vBulletin 3.5 gold we also approach the initial release of the Help Desk.

attroll

09-09-2005, 05:08 PM

As we approach the release of vBulletin 3.5 gold we also approach the initial release of the Help Desk.

I am trying to wait patiently for this release. 3.5 is so close to being released now why don't you go ahead and just put the 3.5 help desk up for us to use?

WhSox21

09-09-2005, 05:10 PM

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

MissKalunji

09-09-2005, 10:28 PM

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

i cant wait!!!!!!!!!!!!!!!!

sross

09-19-2005, 10:16 AM

well I can't figure this out, I guess I am just thick but the way access controls and such are laid out is totally convoluted to me. I just sent out 10pm's to 8,000 users by accident, ugh..

Takamine334

09-20-2005, 10:31 PM

why do I get this when trying to install?

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 788

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 801

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 816

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 824

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 840

Warning: Cannot use a scalar value as an array in /admincp/helpdesk_install.php on line 842

Hades-1

09-20-2005, 11:21 PM

i dont get this mod at all

no matter what i do to the usergroup setting its seem registered user can administer

harry1951

09-21-2005, 07:20 AM

I installed this nice system, but have 1 problem till now. The ticket-tools is not opening when I *click* on it. All rights are put on yes for the admin. Please help

MissKalunji

09-21-2005, 11:35 AM

can someome help me im trying to uninstall and it says this :

Fatal error: Call to a member function on a non-object in /xxx/xxxx/xxx/xxx/xxx/helpdesk_install.php on line 1049

m_k

09-27-2005, 06:18 PM

How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's

Great hack btw - have been looking for something like this :-)

Could you please answer this question about PM's though? I have a bunch of mods/admins looking to lynch me due to PM overload since I installed this a few days ago... should be an on/off switch or at least a piece of code i can erase to cut off this function.

Senza

09-28-2005, 05:18 AM

*clicks install*

Great hack. This will work great on my private forum where we only accept new membership via refferal from existing members. It allows my fellow admin to approve and create accounts, aswell as create a 'paper trail' of who did what. Thanks again!

m_k

09-28-2005, 11:06 AM

don't know if this is totally kosher, but so far seems to solve the problem with no side effects (no more PM's to mods and admins after every ticket update)

removed the following:

// send a PM to all those users
while ($userinfo = $DB_site->fetch_array($updatequery))
{
sendprivatemessage ($userinfo, 'The following ticket has been updated:
'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '', 'HelpDesk Ticket Update');
}

Mastar

10-07-2005, 02:37 PM

Installed fine but when a ticket is generated it the pm get sent to everyone instead of just the ticket creator. What do I need to do to make the pm just go to the person how created the ticket. Vb3.07

Where do I do that edit??

Hanif

10-08-2005, 10:07 AM

Eagerly waiting for the 3.5 version,

any ideas whne it will be out???

Hanif

andrew67

10-09-2005, 07:02 AM

Installed , thanks.

Cloud-Warrior

10-17-2005, 04:18 PM

It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.

Cool thanks - looking forward to it as have just upgraded to 3.5 and lots of outstanding help desk tickets...

WhSox21

10-17-2005, 05:31 PM

What I think I'm going to do is release this same version for 3.5 without any of the upgraded features but there will be one small bug fix.

The development of the current help desk is taken longer than I expected. With all the new features that are being implemented there is much, much more code. The email piping feature with all the regex operations is just taking up way more time than expected.

Just to keep people happy and up to date I'll release the 3.5 version just with the updated info.

I'll keep everyone updated about this. I'll have that out no later than the end of this coming weekend depending on my schedule.

Just keep in mind that this is donating my time to the vBulletin community. I have school work to keep up on and custom paid work in order to support me and my school.

rjordan

10-17-2005, 05:48 PM

Thanks, man! It is appreciated! This is one I was awaiting an update for before conversion to 3.5.0. Hopefully the new features will be added soon after, but at least we are getting what we have now!

WhSox21

10-17-2005, 05:51 PM

Thanks, man! It is appreciated! This is one I was awaiting an update for before conversion to 3.5.0. Hopefully the new features will be added soon after, but at least we are getting what we have now!

Exactly what I thought. I figured most of you would be satisified with just the same features for now until everything is sorted out. There's so many new features with the upcoming help desk that it just all takes time.

I'm glad you understand... Hopefully everyone else is as understanding as you!

Cloud-Warrior

10-21-2005, 10:17 AM

Excellent - just what we need...

attroll

10-25-2005, 03:56 PM

When can wwe expect the version for 3.5?

MRGTB

10-28-2005, 09:05 PM

I just installed this on vB 3.0.9 and there is a problem with the input boxes (no right side border) that I have posted an image link for you to have a look at below.

http://www.garybolton.pwp.blueyonder.co.uk/Snap1.gif

Hanif

10-28-2005, 09:09 PM

Any ideas WhSox21 when its going to comeout for VB 3.5 Gold?

By the way tried to send you a PM but seems you've exceeded your PM limit ;)

Kind regards,

Hanif

Stone Cold 3:16

10-31-2005, 01:34 AM

One little problem.. When i try to reply to a ticket, it brings me to a error!

attroll

11-02-2005, 04:48 PM

I have a question for you WhSox21. I know this worked on vB in the versions prior to 3.5. But does it work with 3.5 at all? I need something right now and I have been waiting for to long for your 3.5 version to come out. So I need something until that version comes out. So I need to know if this will work with 3.5 for now?

Cloud-Warrior

11-08-2005, 09:29 AM

Any sign of the vB 3.5 version? I believed it was coming out two weeks ago...

Mastar

11-20-2005, 02:10 PM

I've upgraded from 3.09 to 3.51 and I would like to know how to remove this hack from the vbulleting options?

dc3dreamer

11-20-2005, 03:07 PM

I'd happily pay for this if it were available for VB 3.5.1!!! It's exactly what I need.

attroll

11-21-2005, 06:09 AM

WhSox21
I have been waiting patiently and not trying to be a pain in the a$$ about this. But I really can not wait any longer. I need this for my site. Could you at least give us the status on this or give us an estimated completion date or tell us if you have decided not to do it. I think I speak for everyone when I say this.

rlamego

12-12-2005, 01:42 AM

Lighten up, attroll. Last time I checked this is a free mod.
You don't have the right to demand anything.

Take a look at the dates of WhSox21's last posts. He posted twice in this thread in the last 4 months (last post almost 2 months ago) but was online a couple of days ago. Need more clues?!! Move on! Find another solution!

Stachel

12-16-2005, 06:25 PM

It's very natural that things happen in people's lives and prioriities change.

I am grateful for WhSox21 for taking the functionality as far as he did.

Is it possible that someone else can take over this really excellent hack so that we can continue to use it for 3.5.x ?

I've heard that it can be more difficult to take over someone else's code than start from scratch and build-it-yourself.

Stachel

MissKalunji

12-16-2005, 06:47 PM

Derekclarke

01-27-2006, 11:28 PM

attroll

01-28-2006, 03:10 AM

I am getting the following error

Fatal error: Call to a member function on a non-object in /home/*****/public_html/admincp/helpdesk_install.php on line 66

I have edited the above ***** to remove my username

If your trying to get this to work with 3.5 or higher that could be why you are getting the error. It does not work with 3.5 or higher. We have been waiting for the update but from what I can tell he is not going to update it to work with 3.5 or higher. It is to bad because this was an awesome hack in its time.

dethfire

02-08-2006, 06:57 PM

I wonder how much would needed to change to get it to work in 3.5, maybe just a few function name changes?

WhSox21

03-13-2006, 01:59 AM

Ok, everyone... I've taken an absence from vBulletin for a while because I've been so busy with other things. I've decided it's about time you guys are done waiting. I'm going to update this hack and release it within the next two weeks I will have a fully feature packed version upgraded.

attroll

03-13-2006, 02:11 AM

Yahoo!

I actually gave up hope on this. But I am glad to see that you are still alive and going to update it.

Thank you very much. I am looking forward to this.

WhSox21

03-13-2006, 02:12 AM

I'm actually going to try to get a release within the next week of just the same functions and features of the 3.0.x help desk.

WhSox21

03-13-2006, 02:13 AM

I should also mention that I've actually taken on some help with me to handle a bunch of the new features. You'll meet him once we release this version.

attroll

03-13-2006, 03:03 AM

Great. I am looking forward to this. I am expecting it to blow my socks off them.

gavinzac

03-17-2006, 11:43 AM

woah. i have a combined login system with vBulletin and Joomla! because I wanted to have this kind of help desk. I think I might be able to ditch the joomla altogether! which is frustrating because it took ages to hook them up and i paid $50 for the helpdesk software.
cant wait for this. It might cause me another few days work but my users will be very happy.

harmor19

03-19-2006, 10:31 PM

Error,
Fatal error: Call to a member function on a non-object in helpdesk_install.php on line 66

Edit.
I thought this was for 3.5.x because nexialys posted a link on the post post on https://vborg.vbsupport.ru/showthread.php?t=94023

paulfletcher

03-25-2006, 05:48 AM

Do you know when or if this will be working on 3.5.4?

paulfletcher

03-25-2006, 04:17 PM

I thought this was working on 3.5 as well, any thoughts?

mastersite

03-25-2006, 06:04 PM

yer i would i like to know this aswell :)

WhSox21

03-25-2006, 06:28 PM

It's still in the process of being converted.

paulfletcher

03-26-2006, 04:11 AM

I'm pretty new to this thread, when abouts do you expect the conversion to be completed? I would love to add this to our site.

Thanks,
Paul

gcphost

03-26-2006, 05:36 AM

helpdesk_install.php is easy to get working again..

Replace (all):
$DB_site->query

With:
$db->query_write

And:
$DB_site

With:
$db

This will make the installer work.

I got the frontend to sorta work but ya, I'm giving up on that one..

paulfletcher

03-26-2006, 03:52 PM

Awesome! Yes, the installer now works. By frontend, do you mean the helpdesk.php file? Because I get an error when I go to that.

print_standard_error(...)
is now redundant. Instead, use
standard_error(fetch_error(...))

Any thoughts?

Thanks,
Paul

gcphost

03-26-2006, 08:50 PM

Yes I messed with the helpdesk php file, got past that error, replaced all the querys with either query_read or query_write but there is yet still more that would need to be done, I got helpdesk to load but never to display the correct stuff, tho I only spent 10 mins trying to hack it up for this new vb version..

I might give it another shot, we use Cerberus for support system and heh, to me its easier to use something like this then a whole seperate bloated pos system :(

gcphost

03-26-2006, 08:55 PM

Actually for some odd reason I just reloaded it (didnt chagne anything from yesterday) and guess what?

SOMETHING WORKS!

Help Desk

Help Desk Options

Departments

Usergroup Settings

User Controls

Unresolved Tickets

Resolved Tickets

Add Department

WOO! dunno what all works yet but this is a good start :)

gcphost

03-26-2006, 09:34 PM

Ok guys have at it, works with the latest v of VB!

I had to remove department access thing, only those marked as admin for the system can edit departments, i didnt want to hassle with fixing that code cause its worthless to me.

Other then that Ive yet to see any real issues (some language variables dont transfer), looks good so far, hopefully well get something offical soon instead of my crappy hack.

http://forums.gamecp.com/helpdesk.zip

** I forgot that it doesnt seem to return lines or edit the text and I removed the check for wyswig or text, its wyswig default and its not working properly, yet.

gcphost

03-27-2006, 12:43 AM

Ok all now its working better, i removed the check for wysiwyg that would convert to bb code or just post the text, no matter what you use it will convert to the bb code, and it works.

It seemed not to return new lines with convert_wysiwyg_html_to_bbcode so I forced it to nl2br and make new lies, it looks GREAT!

Seems to be doing ok, cant wait to start using it.

New code simply does:
require_once('./includes/functions_wysiwyg.php');
$message = convert_wysiwyg_html_to_bbcode(nl2br($_POST[message]), $vboptions['allowhtml']);

Old code:
globalize($_POST, array('WYSIWYG_HTML', 'message' => STR));
if (isset($WYSIWYG_HTML))
{
require_once('./includes/functions_wysiwyg.php');
$message = convert_wysiwyg_html_to_bbcode($WYSIWYG_HTML, $vboptions['allowhtml']);
}
else
{
$message = trim($message);
}

paulfletcher

03-27-2006, 04:16 AM

I keep getting an error when trying to install your updated version of Help Desk... Any thoughts (see screenshot)

Here is the error I'm getting (as seen in screenshot)

Database error in vBulletin 3.5.4:

Invalid SQL:
INSERT INTO settinggroup (grouptitle, displayorder, volatile) VALUES ('helpdesk', '2000', '0');

MySQL Error : Duplicate entry 'helpdesk' for key 1
Error Number : 1062
Date : Monday, March 27th 2006 @ 01:11:33 AM
Script : http://xyztraining.com/admincontrol/helpdesk_install.php?do=install&step=3
Referrer : http://xyztraining.com/admincontrol/helpdesk_install.php?do=install&step=2
IP Address : ***.**.**.***
Username : Paul Fletcher
Classname : vb_database

Any thoughts? Happens during Step 3.

Thanks,
Paul

gcphost

03-27-2006, 04:20 AM

Ya I got that too but ignored it, seemed to cause no foul (check out what the query is).

I belive it only occurs if you click the next button to goto step 3, go back to the installer index and click step 3 and it will do the real stuff.

E-mail based ticket support integration here we come.. maybe after we debug this hacked update :)

** Your duplicate key error is from running it twice, I got these too -- you can use the uninstaller and click each install step link if you want but you should be fine nevertheless.. make sure you do the only template mod to add it in the navi.

Derekclarke

03-27-2006, 03:58 PM

Does this support 3.5.4?

Thanks
Derek

paulfletcher

03-27-2006, 04:45 PM

Not officially, but people like gcphost are trying to make it work... It's a start, I'm trying what you suggested now, about the installing thing.

Thanks,
Paul.

paulfletcher

03-27-2006, 04:55 PM

It works! What are the departments for? So those aren't working? Anyways, if I want our tutorial instructors to be able to respond and help other people out... Do I just add there user-group ID in vB Options > Help Desk section?

Thanks,
Paul

paulfletcher

03-27-2006, 05:09 PM

I'm not able to access the departments, even though I'm admin... Possibly I don't have the latest version you created?

Thanks,
Paul

gcphost

03-27-2006, 05:15 PM

Only thing thats broke is Usergroup Settings > Managed > the saved settings do not display correctly, you will need to re-select each item when you make changes, the settings ARE SAVED properly.

Departments > Usergroups:
This is the ID # of the group whom you want to manage the tickets, you must have this assigned for it to work properly and you also must have 'admininister access' to view the usergroup and overall ticket settings, not the way it should be but the only way I could get it for now (cause it works fine that way for me).

If you want to add additional user groups to have access you can modify the helpdesk wrapper template looking for:
<if condition="is_array($administeraccess)">

Then hard-coding your group ids, dunno if this works but something like:
<if condition="is_array($administeraccess) || $_REQUEST[usergroupid] == 'GROUPID'">

That might work to hard-code the groups, I didnt want to mess with redoing to much of his original code so I just hacked it up for admins only.

IT WORKS ON 3.5.4 BUT DOES NOT 'SUPPORT' IT
I hacked it up to get it loaded on 3.5.4, wasnt to much to it but its not 100% perfect so hopefully something official will be made soon, this thing is cool as ice.

paulfletcher

03-27-2006, 05:46 PM

I do not see the two extra options that are supposed to appear to the left... Any thoughts?

gcphost

03-27-2006, 05:47 PM

What options are those?

paulfletcher

03-27-2006, 06:16 PM

I'm unable to access the usergroup settings where I can update who can do what. I'm logged in as Admin, although I don't see usergroup settings, so I can enable who can submit tickets.

Thanks,
Paul

paulfletcher

03-27-2006, 06:19 PM

I do not see the Help Desk catigory, or the Administer options. Only the user controls area.

gcphost

03-27-2006, 06:34 PM

Try going to them directly:
helpdesk.php?do=usergroup
helpdesk.php?do=departments

paulfletcher

03-27-2006, 06:53 PM

It says I do no have enough permissions to access either of these pages... My admin group is group 6, and I'm the only admin logged in.

Thanks,
Paul

gcphost

03-27-2006, 06:58 PM

Ok, the fastest solution to this is to edit:

helpdesk.php

Search for:
print_no_permission();

Replace with:
// print_no_permission();

Do that to the entire document, save it, upload it then set your permissions in user group settings for your admin group to have "yes" to everything, set your departments then undo your changes to the file, removing the // and re-uploading it.

This should get you up and going, I added my admins before I locked everyone else out with the perms.

good luck :)

paulfletcher

03-27-2006, 07:51 PM

Ah, thank you... Thats now working... Is it possible to remove the "Departments" thing from the New Ticket screen? If there can't be anything there, may as well remove it right?

Thanks,
Paul

paulfletcher

03-27-2006, 08:15 PM

Just to let you know that the PM isn't quite working...

// send a PM to all those users
while ($userinfo = $db->fetch_array($updatequery))
{
sendprivatemessage ($userinfo, 'The following ticket has been updated:'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '', 'HelpDesk Ticket Update');
}

I went ahead and edited it for me.

// send a PM to all those users
while ($userinfo = $db->fetch_array($updatequery))
{
sendprivatemessage ($userinfo, 'The following ticket has been updated:'.$vboptions[bburl].'http://xyztraining.com/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '', 'HelpDesk Ticket Update');
}

Thanks,
Paul

gcphost

03-27-2006, 08:16 PM

Sweet!

Departments is used so keep it there.

paulfletcher

03-27-2006, 08:21 PM

Is it possible to add any departments, even if they don't do anything permission wise, just help sort things... This question is for the forum, this one is for the site etc...

Also, after posting a ticket, can you have a thank you message appear on the screen, or forward back to the helpdesk.php file instead of staying on the same editing page?

Thanks,
Paul

gcphost

03-28-2006, 12:28 AM

Depeartments work just fine, gotta have them for the ticket.

Look at line 460

$url = "helpdesk.php?$session[sessionurl]do=ticket&tid=".$_REQUEST['tid'];

This is where its going after a reply, look for something similar for after new post (might be the same).

paulfletcher

03-28-2006, 12:31 AM

Sounds good. Thank you!

gcphost

03-28-2006, 06:52 AM

I'm going to try and get attachments working in this thing then itd be solid, still want an official release to fix it all up :(

gcphost

03-28-2006, 07:34 AM

YOU KNOW!

All this work to hack this sucker up and this whole time there was:
vBSupport! https://vborg.vbsupport.ru/showthread.php?t=94023

Um ya.. I feel bad now /me re-learns `search`

paulfletcher

03-28-2006, 11:19 AM

lol...

Yeah, I just switched over to vBSupport too. It's working really well in 3.5.4.

Thanks,
Paul

KenB

05-01-2006, 07:05 PM

Suggestion

Is there anyway to reply with an attachment? There are instances where a user needs a file from me. So if they just send a request, I would like to reply to the ticket with an attachment.

Otherwise, it's working great for me so far!

attroll

05-03-2006, 03:08 PM

WhSox21

What the latest word on this being converted to vB 3.5?. On 25 March you said you were working on it. I am not trying to be a pest. I am just checking on the progress.

Rahuldhanpat

05-11-2006, 05:29 PM

I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page

Fatal error: Call to a member function on a non-object in /homepages/17/d92330624/htdocs/Nutraforum.com/admincp/helpdesk_install.php on line 66

I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance

Rahuldhanpat

05-12-2006, 10:31 AM

no replies?????

paulfletcher

05-12-2006, 11:18 AM

attroll

05-12-2006, 12:59 PM

HelpDesk is really buggy, and I don't know if the author is going to upgrade it for 3.5.4. I suggest you use a hack on vbulletin.org called vBSupport. It works much better with fewer errors.

Thanks,
Paul
This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.

Rahuldhanpat

05-12-2006, 05:07 PM

I m Using 3.5.4. I Installed all these two files . One in root and one in admincp

When i run help_install.php then i m getting a window which give us option for installing , upgrading and Uninstalling...

When i procced with Install , then a error occured like this in the next page

I have run Install programme by following command..

http://myforum/admincp/help_install.php n (Aprox liek this) REply me fast so that i can click install here.........

Thanking You In advance

So this is the solution that Help Desk doesn't works with vbulletin 3.5.x ???Is it?

paulfletcher

05-12-2006, 07:37 PM

Yes, HelpDesk doesn't work with vBulletin 3.5.x. We are all waiting for the update. And until the update is finished several of us are using vBSupport as it works very well.

Thanks,
Paul

paulfletcher

05-12-2006, 07:38 PM

Also, VBSupport is free, just run a quick search for it on vBulletin.org.

-Paul

netdebut

05-13-2006, 03:51 AM

So I'm assuming no one received this message?:
Fatal error: Call to a member function on a non-object in /homepages/32/d127145607/htdocs/nd/forum/admincp/helpdesk_install.php on line 66

I just tried installed the most recent one. Any ideas??

-------------

Okay, just found out it doesn't work on 3.5, lol. Roger that.

precharge

07-15-2006, 10:27 PM

iLLoGIc

09-26-2006, 12:58 PM

When I installed, get an error, nothing shows. Looked at the error logs and get this

HP Fatal error: Call to a member function on a non-object in /home/site/admincp/helpdesk_
install.php on line 66

somethign to do with DB_site;

Running PHP 4.3.9, MySQL 4.1.18-standard

Read this from attroll a few threads above.

This hack does not work with vBulletin 3.5. It was made for the 3.0 version. If you read back through the hack you will see that there are a bunch of us waiting for the 3.5 version to be released.

MrPHD

11-22-2006, 05:06 PM

Don´t do anything when i clik on helph desck install.php why?

Humbe

04-13-2007, 05:34 AM

I think this hack should be released also on vb3.6 this is a wonderful hack that can help out a lot of business and big forums.

winpro19

05-25-2007, 08:20 PM

Waiting for similar hack for 3.6.7

yahoooh

08-15-2007, 09:51 PM

any update foe 3.6.8 ?

Raffaele

08-24-2007, 02:26 PM

Hi WhSox21 any progress with this for 3.6.8.... when i tried to installed it give me this error message....
Fatal error: Call to a member function query() on a non-object in /var/www/web1/web/forum/admincp/helpdesk_install.php on line 66

Thank you,
RV

yahoooh

10-06-2007, 10:13 PM

still wait for 3.6.8 :(

ZeToF

11-20-2007, 11:22 AM

Hi,
Thank you for this mod but when will dispoinible version for vb 3.6.8?
Thank you in advance for your response,
Bye

Tuccio

12-30-2007, 04:46 AM

I get this error
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66

How do I fix it?

vmg

01-06-2008, 04:10 AM

I am getting the same error when I try to install. I am running the latest version of Vbulletin.

"
Fatal error: Call to a member function on a non-object in /home/tuccio/public_html/admincp/helpdesk_install.php on line 66"

Please help...

sitka

01-09-2008, 05:12 AM

demo site has p()rn links everywhere WTF?

sleeper99

01-23-2008, 02:10 PM

Doesnt work for me :(

alserb

01-27-2008, 08:51 PM

Hello,
Great work, but after i uploaded files and when i try to install it appear this msg :

Fatal error: Call to a member function query() on a non-object in /home/***/public_html/vb/admincp/helpdesk_install.php on line 66

Please advice.

Regards,

fastryde

02-09-2008, 04:49 AM

Newbie here....And I think it's an operator error... :-)

When trying to install the first tim I get this error "Fatal error: Call to a member function on a non-object in /home/hcmcstan/public_html/forums/admincp/helpdesk_install.php on line 66"

Here's the code that's complaining...
$DB_site->query("REPLACE INTO " . TABLE_PREFIX . "phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', '" . $varname . "', '" . addslashes($text) ."', '$phrasetype')");

Help please!!!!

Thanks.

bainsey

02-13-2008, 07:43 PM

I get this

print_standard_error(...)
is now redundant. Instead, use
standard_error(fetch_error(...))

SVTCobraLTD

02-14-2008, 01:36 PM

Looks like this is not working for 3.6.8?

SVT

youradhere4222

02-16-2008, 01:26 AM

This modification definitely needs a revival!

andrew67

02-17-2008, 08:25 PM

I cannot believe that no one was done something with this for 3.6
It is definately one of the better support systems.

WhSox21

02-17-2008, 08:33 PM

I've decided I'll be upgrading this for 3.7 once I finish some of my other work. Do not get your hopes up about it being anytime this week or that soon. I will do this relatively soon though. I've just got to finish upgrading my software (http://www.humorsoftware.com/) and then I'll be releasing it.

LennySh

02-19-2008, 10:22 PM

steven1091

02-27-2008, 11:14 PM

Fatal error: Call to a member function on a non-object in /home/habboval/public_html/admincp/helpdesk_install.php on line 66

Get that when trying to run install?

Shawn Yue

02-29-2008, 07:14 AM

How To Install I Dun SEE ANY Installl????

sv1cec

03-06-2008, 06:23 AM

Sorry for not having the time to go through all 47 pages of discussion, but I have a question here.

What is the actual use of Departments? I mean I can't understand what it is used for. I understand you associate a user group with a department, but what does this mean? Is the department responsible for answering the tickets? Or is the department a designation of which usergroup the ticket was issued from?

Any clarification will be greatly appreciated, as this hack can help us solve some computer-related questions we receive.

Also, I do not see any permissions for which user group can reply to a ticket. I would like to set up my helpdesk, so that some user groups can submit tickets, and some other groups can answer them. How can I do it?

Thanks for your time.

Shawn Yue

03-10-2008, 07:45 AM

I Cant See Any Install Buttom How To Install Help Desk???

sv1cec

03-10-2008, 08:45 AM

Well, never mind my previous post, I downloaded and installed this hack, after I modified it to suit our site needs. I found several good points in this hack, but also several things I found problematic, one of which ended me sending a PM to all my members. So I guess, I should click on Install.

Shawn Yue

03-10-2008, 02:02 PM

How To Install This Hack I Dun See Any Install

flasher33

03-18-2008, 01:16 AM

I get this error when installing
Fatal error: Call to a member function on a non-object in /home/pclink4/public_html/vb/admincp/helpdesk_install.php on line 66

Shawn Yue

03-18-2008, 01:27 AM

Me Also

Shawn Yue

03-19-2008, 07:34 AM

Ok Member As the Developer Say It is Upgrading To 3.7 So It Will not Work On 3.5 And 3.6.8 AnyMore How I Wish It Work on 3.6.8....

mblb

03-21-2008, 12:05 AM

I get the following error message when trying to install!

Fatal error: Call to a member function query() on a non-object in /home/*******/public_html/forums/admincp/helpdesk_install.php on line 66

velias

03-25-2008, 02:48 PM

me too!!!!

Fatal error: Call to a member function query() on a non-object in /home/******/public_html/forum/admincp/helpdesk_install.php on line 66

I used vBulletin 3.6.8 patch level 2

dmorales

03-31-2008, 09:40 PM

Any updates???

Ekin Cheng

04-02-2008, 11:46 AM

This Wont Work For Updated vB From 3.6.8+

Weston

04-05-2008, 07:10 PM

Fatal error: Call to a member function query() on a non-object in /home/.other/adminbp/privateforum/forums/admincp/helpdesk_install.php on line 66 what did i do wrong here ?

technom8t

04-09-2008, 10:19 AM

I would Love this to work on 3.6.8, can any one help out by modifying this so that it does?

it would be much appreciated, i get the same fatal error as above when trying to install

Bosco Wong

04-10-2008, 07:44 AM

Pm The Coder And I Would Also Hope This Work For 3.7.0 X

LennySh

04-11-2008, 01:44 PM

Has anybody been able to get this working on 3.6.9 yet? I'm fixing to upgrade from 3.6.8 PL2, and was hoping this would have had a more recent release by now... :confused:

Bosco Wong

04-11-2008, 02:13 PM

any body can modifly this to 3.7.0x pls

TheComputerGuy

04-12-2008, 03:16 AM

the last update was in 2005....
might want to look elsewhere.

Bosco Wong

04-12-2008, 02:15 PM

I Got It Work For 3.7.0 X I Modify The Code And In the Templete And it Work.....

Do U All Want Me To Release?????

technom8t

04-14-2008, 09:38 AM

Yes the author seems to have went awol and there is a lot of call for this MOD by the look of it, share with everyone i say........

Lionel

04-14-2008, 10:31 AM

I am almost done developing a script with support, troubleshooting, knowledge base, manuals making, articles, links etc ...

Shawn Yue

04-14-2008, 11:12 PM

Bosco Send Pm To Me About The Hack

thunder_sti

04-15-2008, 06:59 PM

Bump, anything for vb3.6.x.

Intrested in this.

Shawn Yue

04-16-2008, 02:58 AM

Bosco Got A Working One In 3.6.8x And 3.7.0 To the Stable Version

Thank You Bosco For Sending Me

Boosted Panda

04-16-2008, 04:32 AM

I would love it as well!!!

thunder_sti

04-16-2008, 01:32 PM

Bosco Send Pm To Me About The Hack

Thank You Much !!!

Jase2

04-16-2008, 02:17 PM

Got an help center in production. Will work with 3.7, too.

We also have a vbcart. And awe may update the image resizer mod by spleasure, to work with the albums ect. as well as take future requests. Waiting on approval from spleasure.

www.paulsonny.com

Lionel

04-16-2008, 02:21 PM