Mark thread as "solved" [Archive]

Eagle Creek

01-05-2005, 04:57 PM

Here you can see an example:

In the forum display a column (http://www.helpmij.nl/forum/forumdisplay.php?s=&forumid=69):
https://vborg.vbsupport.ru/
https://vborg.vbsupport.ru/

At the bottom of the thread ( http://www.helpmij.nl/forum/showthread.php?s=&threadid=195699 )

Status van de vraag : (state of the question)
Vraag is opgelost (question is solved)
Vraag is niet opgelost (question is unsolved)

The Realist

01-05-2005, 05:17 PM

Yes something like that will do but I see your running a very old version of VB.

Here you can see an example:

In the forum display a column (http://www.helpmij.nl/forum/forumdisplay.php?s=&forumid=69):
http://www.helpmij.nl/forum/images/solved.gif
http://www.helpmij.nl/forum/images/notsolved.gif

At the bottom of the thread ( http://www.helpmij.nl/forum/showthread.php?s=&threadid=195699 )

Status van de vraag : (state of the question)
Vraag is opgelost (question is solved)
Vraag is niet opgelost (question is unsolved)

lasto

01-05-2005, 05:20 PM

im certain this is already released under a differetn name but cant think of name.
When someone does a post only they or admin see the icon to say whereever the thread has been solved or something and then they click the button and it gets moved to a solved section or even closed.

someone will remember the name - its something like help thread or soemthing

lasto

01-05-2005, 05:23 PM

<a href="https://vborg.vbsupport.ru/showthread.php?t=44109&highlight=helper" target="_blank">https://vborg.vbsupport.ru/showt...ghlight=helper</a>

sorry was for old version of vb

Eagle Creek

02-28-2005, 10:24 PM

https://vborg.vbsupport.ru/showthread.php?p=618988 is nice indeed but not for 3.0.7 :(

The Realist

03-31-2005, 12:45 PM

Still looking for this mark threads solved hack.

Anyone?

Jorim

09-12-2005, 05:29 PM

There still isn't a hack that does this??

I'd really like to have a hack that does that! :)

Eagle Creek

09-12-2005, 05:31 PM

:(:(

Quillz

09-12-2005, 05:38 PM

Wouldn't something like this entail a thread multi-moderation modification? You know, something that allows you to close a thread and marked it [Resolved]?

Jorim

09-12-2005, 05:41 PM

Eagle Creek

09-12-2005, 05:43 PM

Almost, that is a function for only the moderators. It's better that the thread poster can click "resolved" himself! And closing it isn't good because there is a possibility that an other answer is better...

Only moderators and topicsstarters I guess..

A friend of mine said he would build exact the same thing I want but he is a very busy man .. so... :(

Jorim

09-12-2005, 05:45 PM

Only moderators and topicsstarters I guess...
Of course :D

Bubble #5

01-06-2006, 09:39 PM

I know there has to be a hack like this because I know of vB forums that use it. Doesn't anybody know where we can find it? :ermm:

Eagle Creek

01-07-2006, 07:43 PM

I know there has to be a hack like this because I know of vB forums that use it. Doesn't anybody know where we can find it? :ermm:

A friend of my made it.. I can ask if he wants to make it public.. (I can't guarantee anything)

Bubble #5

01-07-2006, 07:49 PM

Wow that would be REALLY great if he would share that with us. Thank you for asking him :)

JohnBee

09-24-2006, 12:56 AM

Please help us get it! - This was a great hack and I am very sorry to see that no one is even considering making one for 3.5.x.

Adrian Schneider

09-24-2006, 01:02 AM

Here is what I did on my site (http://www.siradrian.com/images/screenshots/solved_threads.jpg).

Aside from the visual change, I changed the usergroup permissions for that forum to allow users to open/close their own threads.

I dislike the current thread prefixes hack, and any custom solutions take too much of my time right now, so I went for the best results with the least effort. So far I'm happy with it.

Let me know if you guys are interested.

Eagle Creek

09-24-2006, 12:05 PM

I absolutely don't want to close threads when they are solved.

Bubble #5

09-24-2006, 01:46 PM

I absolutely don't want to close threads when they are solved.
I agree, as closing a thread after it's been solved never made any sense to me. Closing threads should be reserved for when trouble makers are in a thread, not for when people are getting helped. Just because the original poster might have found their answer, doesn't mean that other people can't still learn from the thread.

We just want the option to mark the thread as 'solved' and hopefully, some kind sole with 3.6.x can help us with this issue...

Adrian Schneider

09-24-2006, 06:30 PM

Unless you think of each thread as a support ticket, in which case it would be private anyway. If other people can still read it, then they can still learn from it. If they have their own problems, they should create their own thread.

Anyway, it's just one solution, I'm sure there are better ones.

ibuddy

10-09-2006, 08:48 AM

where in the world is this hack/addon?

JohnBee

10-09-2006, 11:01 PM

Adrian Schneider

10-09-2006, 11:07 PM

Sure. If I have some spare time tonight I'll try to get all the template edits/plugins together and share it here. If not, within a few days I guess...

JohnBee

10-09-2006, 11:09 PM

Awesome thanks! - This is very exciting...
How do the open threads remain on top of the forum section?

Adrian Schneider

10-09-2006, 11:11 PM

One of the plugins will alter it so when sorting by last post date (default), it will change the sort order from sticky, last post date; to sticky, open/closed, last post date.

JohnBee

10-09-2006, 11:33 PM

Thats awesome!
This plugin actually looks better than the old [RESOLVED] hack! - Can't wait to install it. Our community has been asking for an upfront method of sorting resolved support issues for sometime now. This is great! thanks for sharing this... .thumbsup.

Adrian Schneider

10-11-2006, 09:23 PM

Havn't forgotten... been real busy. :( I'll package it up tonight.

JohnBee

10-11-2006, 09:40 PM

Great! .thumbsup.

Adrian Schneider

10-12-2006, 03:44 AM

It's not really "tested" in its current state... but here I go anyway.

--snip--

https://vborg.vbsupport.ru/showthread.php?t=129737

--snip--

JohnBee

10-12-2006, 10:48 AM

I downloaded and imported the product but received this error.

Database error in vBulletin 3.5.4:

Invalid SQL:

### INSERT QUERY GENERATED BY fetch_query_sql() ###
INSERT INTO plugin
(`active`, `executionorder`, `title`, `hookname`, `phpcode`, `product`)
VALUES
('1', '5', 'Support Forum - Sort By Open', 'forumdisplay_query_threadid', '$supportForums = explode(\' \', $vbulletin->options[\'supportforum_ids\']);\r\nif (in_array($foruminfo[\'forumid\'], $supportForums) and $sqlsortfield == \'lastpost\')\r\n{\r\n $sqlsortfield = \"thread.open desc, $sqlsortfield\";\r\n $hook_query_where .= \' and thread.open <> 10\';\r\n $openAtTop = true;\r\n}', 'siradrian_supportforum');

MySQL Error : Unknown column 'executionorder' in 'field list'
Error Number : 1054
Date : Thursday, October 12th 2006 @ 04:46:12 AM
Script : http://www.website.com/forum/admincp/plugin.php
Referrer : http://www.website.com/forum/admincp/plugin.php?do=productadd
IP Address : 112.108.15.132
Username : dbuser
Classname : vb_database

Adrian Schneider

10-12-2006, 05:42 PM

They added execution order in 3.6...

In the XML file, you can just remove any instances of it (I beleive it is an attribute for each <plugin>).

JohnBee

10-12-2006, 06:21 PM

Okay I changed <plugin active="1" execution order="5"> to <plugin active="1">
Did the template changes.

Is there anything else I need to do other than close a thread for the separator to appear? So far nothing is happening.

Adrian Schneider

10-12-2006, 06:57 PM

Did you set the option in the AdminCP (new option group at the bottom)?

BTW I also have a showthread edit which shows a friendly message to staff/thread starter/other people depending on what they can do.

JohnBee

10-12-2006, 07:46 PM

Well that makes sense :)
I don't see the option in AdminCP though... can you tell me where it's suppose to appear?

Adrian Schneider

10-12-2006, 07:47 PM

It should have added a new setting group to the bottom of the list of setting groups. I can help you over MSN if you'd like.... far faster lol

my contact info is in my profile

Adrian Schneider

10-16-2006, 05:37 AM

Just an update for anyone else who is interested:

We have it working on John's site now, as well as 2 of my own boards. When a thread is closed, thread starters see a notice saying they can open/close the thread, regular users see a notice saying if they should create their own thread if they have a similar issue, and staff see a notice saying that the thread starter can open/close it.

I'm also going to make a simple script to open/close the thread so I can add a simple link/button saying Open Issue or Close Issue.

When I get some spare time I'll package it all up and release it here.

ibuddy

10-16-2006, 08:21 AM

look forward to this....

Bubble #5

10-16-2006, 02:08 PM

You're a godsend SirAdrian :) Thank you so very much! Really looking forward to the finished mod :)

JohnBee

10-21-2006, 04:55 PM

I ran this mod for a few days.

After a few tweaks from SirAdrian It worked flawlessly! and my members were thrilled because we had been missing this since we upgraded 3.5x

But... during an upgrade we lost it :(
Now everyone is complaining aqain - lol

Looking forward to a packaged hack also :D

Adrian Schneider

10-23-2006, 02:04 AM

<a href="https://vborg.vbsupport.ru/showthread.php?t=129737" target="_blank">https://vborg.vbsupport.ru/showthread.php?t=129737</a>

Bubble #5

10-23-2006, 05:20 AM

So let me get this straight, your hack doesn't even mark the thread as "solved" - which was the whole point to this thread? :ermm:

JohnBee

10-23-2006, 05:26 AM

So let me get this straight, your hack doesn't even mark the thread as "solved" - which was the whole point to this thread? :ermm:
Actually it does... what it does is categorize the thread in an OPEN or CLOSED state such as a ticket state. Very simple approach to a very useful feature I would say.

Did you read the official modification post?

Bubble #5

10-23-2006, 05:32 AM

Actually it does... what it does is categorize the thread in an OPEN or CLOSED
That statement is contradictory ;)

It either does or it doesn't mark it, and from the screenshot shown it doesn't. Never asked for anything to be 'categorized' - just marked as 'Solved' :cry:

Adrian Schneider

10-23-2006, 05:58 AM

I'll be adding a button (well the work is in the script) for the users to actually 'mark' it open/closed in a few days.

JohnBee

10-23-2006, 06:00 AM

That statement is contradictory ;)

It either does or it doesn't mark it, and from the screenshot shown it doesn't. Never asked for anything to be 'categorized' - just marked as 'Solved' :cry:

Actually it does both :)
The hack categorizes the thread as either open or closed then informs those viewing the thread that is has been resolved and that they can re-open it blabla ...

So in many ways this is better than the older [RESOLVED] thread hack.

Bubble #5

10-23-2006, 04:06 PM

I'll be adding a button (well the work is in the script) for the users to actually 'mark' it open/closed in a few days.
Thank you SirAdrian. It is appreciated. If you could add an option to turn the categorizing on/off that would be great.

this is better than the older [RESOLVED] thread hack
That is your opinion and depends on the how/where it's used.