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View Full Version : Support Ticketing System

scsa20
06-29-2002, 06:55 PM
I around did a search but never found it, so can anyone make a hack that's something like IB have ( http://www.ibresource.com/?pg=db&mod=170 ) called Support Ticketing System?? have it so that it sends a user a ticket number and once I send them an e-mail back it'll have a link in there to rate the support.... I want it so that they use a e-mail form that puts the information that the user provides into the database I can read it in the admin CP and one click to send them an e-mail (Admin CP specal e-mail form (I would like to call it)) back to them (and, once again, with a link to rate the support)... and have it fully coustimize, meaning I can choose the questions (after the default ones) and choose if it's a drop down box, slect box, radio box, etc...Thanks for anyone that could look into this.
scsa20
06-30-2002, 07:09 PM
I ususaly hate to do this, but....*1 day bump*
The Ghost
07-01-2002, 12:26 PM
hi,

sound's good!!
exodus
07-02-2002, 04:59 AM
this would be an awsome feature. I would definately use it. Right now I am just using a forum called "Ask the Staff" as my customer support area, but if there could somehow be a ticket system included in the forums, that would rock..
scsa20
07-02-2002, 05:26 AM
I would mostly use it so members on my board could send me support if anything is wrong with the board so I'll know.
scsa20
07-05-2002, 01:09 AM
* scsa20 bumbs because this would be cool to have :)
g-force2k2
07-05-2002, 01:31 AM
ah... support ticket hacks ;\ i'll take a look into it for you scsa20 when i get some time ;)

g-force2k2
scsa20
07-05-2002, 01:50 AM
thanks g-force ;)
g-force2k2
07-05-2002, 01:53 AM
instead of doing it via email how does pm sound? just wondering at my range of what i can do?

g-force2k2
scsa20
07-05-2002, 01:31 PM
sure

*edit* but I think it would be best if it was by e-mail because the users could have PMs off or if there's a problem with the PMs, and if your doing it by e-mails, it well bypass the check for allowing admins to send them e-mails or not (meaning if the user doesn't want to get e-mails from admins, it won't look for that and well still send the e-mail), it's for support purpess ;) *edit*