[teaser] vBDesk - vB integrated HelpDesk

[Andy Z]

Coming Soon! It will be fully integrated with vBulletin and its db. I may wait to release it until vB3 comes out and I can make any necessary changes.
Currently there are no plans to change any php files, except the AdminCP navigation frame, because vBDesk will have its own php files. It will be modeled after PerlDesk (http://www.perldesk.com) but coded in PHP and with the first release it will not have all the features that I plan to include. I will post more shortly (the features list, maybe some screen shots).

[slideboxer]

This would make an awesome addition to many sites... best of luck to you.

[Andy Z]

Thanks. Working on it right now.

[Admin]

Awesome, give me! How much will it cost?

[wooolF[RM]]

]:D :D :D :D :D

[Andy Z]

Well, it probably won't be out until vB3, but then I'll have time to add the other features.

It will be free as long as the footers (with link to my site's script area) are left there, or you can pay to remove them. (not sure on price). I'll post updates as I go along. Now I'm going out for the day. Bye.

[add]
I may release at the least a beta version before vB3, but I'm not sure how much I'll have to change, once vB3 is out (eg. database stuff, etc.) I'm working on the part that allows Mods/Admins to set a post only visible by Mods/Admins, so a user can't see it. Shouldn't take very long. Bye now.

[Andy Z]

Attached is the current features list.
Differences:
I'm working on the posts viewable only by Admisn/Mods, but It says a note box. That will probably change.

[SpeedStreet]

Have you been making progress on this hack?

I'm looking to install perldesk, but if you make something comparable....then for sure I would use that instead!

[Andy Z]

This hack, has been delayed. When finished it will have a PerlDesk importer, as that is used by many sites at the moment. I have been very busy, but I still haven't past my deadline, I said when vB3 is released, though it may not be until a bit after that. I also haven't been around much, so sorry it took so long to reply.

Addendum: It should have most, if not all of the features of the current stable PerlDesk, when the vBDesk code is stable.

[Neo]

Cool. But when it release it.. give it a more dynamic name than just vbDesk >___<

[Chris M]

vBDesk Alpha?:D

Satan

[DrkFusion]

I would actually take out edit own post, after the ticket has been answered by an admin.

I would also suggest integrating this into the UserCP, Trouble Ticket System meets a users personal need, so it can be more unique, and more logical to be used within the Users CP.

Also I wouldn't make its own control panel, make an admin file that can be linked through the admin, and when listing the tickets have it list like this.

Qued Tickets:
Name of Ticket: Catagory

*I have to go out urgently, when I get back I will finish this post*

[dotagious]

Perldesk is free.....

... what is the advantage of using this instead?

[Etcher]

This post is really OLD... Anything come out of it?

[sbywebs]

Id like to know as well! :)

[zajako]

I already have made this. Im working on doing some changes for a customer who is purchaseing it from me. Ill show some screens

[SpeedStreet]

are you releasing it?

[zajako]

im not sure. Here is a screenshot of the main help desk page.

[zajako]

i have got it finished, and working.

heres a demo

http://tfogame.com/helpdesk.php

[SpeedStreet]

Are u going to make me beg for you to release it? :)

[zajako]

heh, possibly :P

actualy im waiting for my customer who payed me to make this to have it on his board. he also said he did not mind me releaseing. even told me about this thread, even thogh i read it before he mentioned it :P

so give me a few days and ill prolly release it here.

[zajako]

i released it

https://vborg.vbsupport.ru/showthread.php?s=&threadid=48469

enjoy !

[Xyphen]

I think the dude who made this thread has forgotten about this.

I read this on his website.


goSUPPORT

goSUPPORT is a complete customer support system. A helpdesk with integrated Knowledge Base makes supporting customers a snap. Organizing requests is a breeze. With many options, you fine tune goSUPPORT to your needs. With goSUPPORT and goCOMMERCE your potential customers can easily make a sales inquiry and let you respond quickly. Seperate departments allow you to easily manage tickets by type. Moving, assigning, repsonding, and closing tickets is quick and painless.

goSUPPORT is currently in alpha stage development. It earliest expected release date is summer 2003.

[Dean C]

He hasn't forgotten. He's just very busy :)

- miSt

[SpeedStreet]

And, he also released this hack already, if you read this thread :)

[zajako]

no i released this hack, but the creator of this thread disappeared and is prolly just busy as Mist had Said.