User Password Reset

[Prince]

I run 3 boards on vB 4.2.4 and I constantly have members saying the password reset function does not work. Does anyone know why, is there a fix?

[Hostboard]

Have you tried it on your or a test account? I find many times it ends up in junk/spam folders. I added wording to note such on the password reset screen.

[Prince]

No I mean the password reset just doesn't work, the email comes.

[Seven Skins]

Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vbulletin-4/vbulletin-4-questions-problems-and-troubleshooting/356084-stuck-user-account-can-t-change-password-can-t-login-can-t-reset?347618-quot-Stuck-quot-user-account___can-t-change-password-can-t-login-can-t-reset=#post3082272

[Prince]

Make sure all your templates are up to date or try with the default style.

And try this. https://forum.vbulletin.com/forum/vbulletin-4/vbulletin-4-questions-problems-and-troubleshooting/356084-stuck-user-account-can-t-change-password-can-t-login-can-t-reset?347618-quot-Stuck-quot-user-account___can-t-change-password-can-t-login-can-t-reset=#post3082272

I appreciate the response, but no it is not a template issue.

Is there anything else you know of that could cause this?

Thanks!

[snakes1100]

You'll get users email clients that break the link in the email, yes it happens & it is not an issue of vbulletin.

It basically breaks the string & puts part of the reset link on two lines.

Have them forward you the email, so you can see what it did.