Can't get member out of Moderation!

[CarolSEL]

Our newbies all automatically go to the Mod queue for a couple of posts. Then we manually move them to "Registered Members" from ACP. We have a new member that, no matter what we've tried, posts still goes to moderation. I've tried moving her back into mod and out again, no change. Any ideas of what to do?

[MarkFL]

Are you using primary usergroups only?

[CarolSEL]

Yes.

[CarolSEL]

Problem fixed. Our host made security modifications that created the error.