Installation Failure

[LostForWords]

I've been trying to do a fresh install of vb 3.8 and I'm getting the following error when I try to install:

Error description: mysqli_real_connect(): (28000/1045): Access denied for user '?theantho_user?'@'localhost' (using password: YES) /home4/theanthology/public_html/includes/class_core.php on line 1150
The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the 'includes/config.php' file.

The details in config.php are definitely correct (I've tried a variety of options - nothing seems to work), so it's definitely not that.

Any ideas? I'd be grateful of any support.

[Dave]

Does the database user have all the right permissions?

[LostForWords]

It is set to all privileges, so I think so.

[In Omnibus]

What program are you using to edit the config file?

[LostForWords]

TextEdit on mac.

[squidsk]

From the message it looks like you have backticks around the username in config.php remove those and try again.

[notrious]

If you are doing a fresh Install .. login to cpanel > File managr > Delete the VB Folder > Delete database ...

Download and upload a fresh copy > Create a new database user ...

[Phillip]

Make sure you have the right permissions on the database, also make sure you keep everything in the right database as well. If you use a table prefix it will also help on identifying what database to use if you have more than one on the database.

Also follow the steps above.