HELP my forum has gone all strange

[Jonm]

Help...


my forum has gone from looking like this

https://vborg.vbsupport.ru/external/2015/11/3.png

to looking like this


https://vborg.vbsupport.ru/external/2015/11/4.png

Yesterday it was fine. but this morning I tried to update the user tagging - https://vborg.vbsupport.ru/showthread.php?t=242733

and my site went tits up.. so I asked my host to restore from a backup but its still the same?

Anyone have any ideas?

[final kaoss]

It looks fine to me.

[Jonm]

??? I've tried 3 different browers and my phone and all I get is the second picture above?

[final kaoss]

Well then it must be something on your side. Webpagetest (http://www.webpagetest.org/result/151128_RE_H9M/) shows that theres only about 4-5 404 errors (files missing from the server).

Have you cleared your cache's yet?

[Dave]

Works fine here as well.
Maybe CloudFlare was/is having problems in your area?

[Dragonsys]

try logging out, it might be something with your session

[Jonm]

driving me crazy now... checked out the cloudflare and that seems to be doing what it should...

Logged out and back in...

cleared all the cache on all 3 browsers

still nothing

[Dave]

Press F12 in Chrome and then reload the page, then check out what the console tab is displaying in red.

[Max Taxable]

In ACP under "Maintenance" click on "Clear System Cache."

Furthermore, check that "RocketLoader" is OFF in your CF.

For whatever reason, you're not rendering the CSS is all this is.

[Jonm]

Can anyone help out again,

Last night I tried to add another section into the board and as soon as I clicked save it happened again, I undid what I did and it was still the same so I restored from a back up and it's still the same?

What do other people see?

[the one]

I see what you see the forum does not look right.

You will have to wait for one of the experts to come on here and advise.

Sorry i cant be of any help i just wanted you to know i am seeing what you are seeing

Maybe its something to do with this here https://www.cloudflarestatus.com/

[Jonm]

Thanks for the reply, hoping someone has some ideas as I'm stuck

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anyone?

[RichieBoy67]

My guess is cloudflare especially if you made no changes. Try turning off the settings under the speed tab.

[HM666]

Looks like its losing css. Whenever the forums cannot figure out where the css files or templates are you can get a result like what you posted in your screen shot. Are you storing your css in the database or in the file system?

[RichieBoy67]

Try disabling file caching for CSS if you are using it.

[HM666]

Try disabling file caching for CSS if you are using it.

Yep didn't even think of that. Usually if I have my css stored in the filesystem I revert it back to the database and then back to the filesystem and that fixes it usually. Did not realize there was a css caching option. :)

[Jonm]

need help again people, this time I can the the forum but when I login I have a completely white screen and nothing else.

[Dave]

Check the error logs of your web-server/PHP.

[Jonm]

Check the error logs of your web-server/PHP.



showing no errors?

[Dave]

That's weird, what is the HTTP status code of the white page? 500?

[Jonm]

It doesn't give a code just like this

https://vborg.vbsupport.ru/external/2016/03/2.jpg (https://flic.kr/p/FHUKXc)
vBulletin White Screen (https://flic.kr/p/FHUKXc) by Jon Morgan (https://www.flickr.com/photos/jonmmorgan/), on Flickr

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No access to my admincp either, just gives me the same screen

[Dave]

In FireFox you should be able to open the developers tool by pressing F12, keep that open and login again. Now check the console tab or network tab and see if there are any red errors.

I tried to login but it displays the incorrect username/password message so the script itself isn't broke. My guess is that a plugin is causing this. Disable any plugins related to the login or disable all of them and then enable them one by one to find out which one is causing this.

[Jonm]

When trying to access the admincp I get the same problem, is there another way of turning off the plugins?

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Given me a 500 code error

[Max Taxable]

I'm not having any problems browsing your site at all.

[Jonm]

I'm not having any problems browsing your site at all.

snap, but as soon as I login it turns white.

[Max Taxable]

snap, but as soon as I login it turns white.Interesting. Did you disable all plugins? You can do that in the config.php file you don't need ACP.

Put this at the top of the config file, right under where you see <?php

define('DISABLE_HOOKS', true);

Then later on re-edit the file and comment this out, to turn plugins back on:

//define('DISABLE_HOOKS', true);

[Jonm]

disabled the mods via the config file and I now have access to the site and admin cp

[TheLastSuperman]

^ Then it's a mod (or a single plugin) doing this.

I would not while in admincp do this:
- Disable the first mod listed.
- Now remove the disable hooks code from config.php and re-upload.

Is the forum still all wonky looking?
- If Yes then that first mod you disabled is not the culprit. Now re-include the disable hooks code in the config.php file and re-upload again. Now re-enable that mod. *Continue with this process until you identify which mod is causing the issue*
- If no then it was in fact that mod, leave it disabled until you find out why. Uninstall if you can't nor ever used it and no data was saved into your database, after all if no fix and you can't use it no use to keep it.

Anything goes wrong this article will help you get back into admincp (but for now the disable hooks code works just fine for you, keep using that for now this article is last resort if nothing else works ect) here is the link: https://vborg.vbsupport.ru/showthread.php?t=259619

Possibly Related:
- If your host has upgraded your PHP version (some do regularly with or without notice, hopefully they notify you) and older mods or plugins were written to work in older versions of PHP -OR- If something in the older PHP version is now deprecated.
- I've seen .htaccess files cause this. Usually if it works when config.php is disabled it's not .htaccess however could be if you're using vBSEO or DBSEO.
- I've seen template edits cause this. Including and/or not limited to javascript and other <style>css codes</style> and such.
- Of course mods and/or plugins as noted above.

[Jonm]

thanks for that, I'll give it a go

[Jonm]

Help...


my forum has gone from looking like this

https://vborg.vbsupport.ru/external/2015/11/3.png

to looking like this


https://vborg.vbsupport.ru/external/2015/11/4.png

Yesterday it was fine. but this morning I tried to update the user tagging - https://vborg.vbsupport.ru/showthread.php?t=242733

and my site went tits up.. so I asked my host to restore from a backup but its still the same?

Anyone have any ideas?



right then folks, for some strange reason its gone again.... this time nothing I tried last time works this time...

[TheLastSuperman]

When a site looks like that sometimes it can be recent .htaccess edit or you can try switching how you store css (AdminCP > Settings > Options > Style & Language Settings > *Now scroll down slightly and look for: Store CSS Stylesheets as Files? and change it to the opposite then save, now on bottom left AdminCP > Maintenance > Clear System Cache).