Processing XML

[ade2910]

upon trying to upgrade from 5.8 to 5.1.9 as advised by the message board of my account i am getting as far as step 4 Status: Processing XML, Step 4 of 20 its sits and waits etc for ages you get the drift then tried f5 to refresh page as i have seen in another post same thing happens any idea whats going wrong

[Dave]

Check the error logs of your web server and of PHP, see if there's anything useful in there.

[ade2910]

i am a complete newbie lol how do i do that

[DemOnstar]

I would normally go to my host cPanel and click on Error Logs.

[ade2910]

i have looked at the error log and found this when i ran it


[Sat Aug 29 17:30:58 2015] [warn] [client 86.164.89.146] mod_fcgid: read data timeout in 45 seconds, referer: http://www.xxxxxxxxxx.com/core/install/upgrade.php

any ideas

[Dave]

The timeout setting for mod_fcgid has to be increased. Might want to contact your host about it.