Putting in customer number won't move forward

[Elixar]

I'm trying to fix the problem from my other thread, and when I put in my customer number in my Admin CP login, it just refreshes the page and removes the number without moving forward.

[ForceHSS]

If you mean login to your account on your site that is your password you use not a customer number

[Elixar]

If you mean login to your account on your site that is your password you use not a customer number


Lol I'm trying to use tools.php which asks me for a customer number.

[kh99]

I think that might mean that you're entering the wrong customer number.

[ForceHSS]

Lol I'm trying to use tools.php which asks me for a customer number.
Its hard to know this if you don't tell anyone in your first post. Many who post leave out info needed for others to help this is why many don't get help or it takes a long time for others to reply

[Elixar]

I think that might mean that you're entering the wrong customer number.



It shouldn't, I'm copying it straight from the member area.

[ForceHSS]

Can you post and error logs you have if any

[kh99]

It shouldn't, I'm copying it straight from the member area.

OK, then I don't know. Are you sure you don't have a tools.php from another customer account or something?

You can look at tools.php and see the md5 hash of the customer number. You could find an online md5 hash generator (there are many) and find the hash of your customer number, then see if that matches the value used in tools.php (the if statement on line 20 is the first place it's used). Edit: oh, well, it might actually be easier to look at the license number at the top of tools.php and make sure it matches one of your licenses.

It's also possible there's some other problem, but looking at the code (for a short time) that's the only one I could see that would cause the problem you described.

[Lynne]

Did you make sure you also uploaded the /install directory to your site? The tools.php script needs the files in that directory.