Super Urgent - Nobody can Reset their password

[natsu287]

Every time somebody enters their password in the forgot user/pass section, they get:

You have not entered an email address that we recognize. Please try again or contact the administrator.

I tried it myself and it does not work as well.

AdminCP > Settings > Options > email options > enable email is set to ON

maintenance > diagnostics > email, I put in my test email it says it was sent successfully, but I got nothing!

[tbworld]

Disable the plugins/hook system and see if you still have the problem. You can disable the hook system in the Admincp, although I prefer editing the config.php file.

Add this line to your config.php file, if it is not present.
define('DISABLE_HOOKS', true);