User Profile Page Template Broken

[greentips]

We did a test upgrade from VB 4.2.1 to 4.2.2. After the upgrade the member profile page is broken.

Would someone point me to the right direction as to which templates should I look to fix the issue?

Also, are the left columns in the profile page controlled by style variables under "sidebar"?

VB.com just gave me the FAQ answer - ie, disable your plug in...etc.

Thank you!

[Lynne]

Did you try a default style to make sure it was a style issue and not a plugin issue? If it was a style issue, then a default style would fix it.

[greentips]

We used the default style - with no mod to the default user profile. Since we don't touch the user profile at all, I am not sure which templates and style variables the user profile is using.

[Lynne]

It's hard to tell what is wrong from just an image. If I were to guess, I'd say your CSS is broken. You may need to upload tools.php to your /admincp (and reupload the /install directory) and then rebuild the master style.

[greentips]

Thanks!

[greentips]

Hello,

Can you provide step by step instructions on rebuilding the " master style" . I am consulting with my guys and we are not exactly sure what it really means. Where do I find the tools.php?

Thank you

[Lynne]

tools.php is located in your do_not_upload directory which was in your software download. Upload the file to your /admincp. You will need to upload the /install directory (without the /cmsdefaultdata directory or the install.php or upgrade.php file) in order to run the tools.php script. Then point your browser at it, enter your customer number, click to rebuild the style.

[greentips]

We have done that, and nothing is fixed. We are thinking about reverting back to 4.2.1 and redo the upgrade to 4.2.2 - I would rather not to that if there is a way to find out how to fix it.

[Lynne]

Unless you can provide a link and a test login, then we really can't tell what is wrong just from looking at an image.

[geosharing]

same problem with me i dont know how to fix

[Lynne]

Same answer.... we need a URL and a test login.