Strange issue

[Kiran-E-Sehar]

Hello,
Please chek the snap...
buttons are not showing and if showing there are no text on them ...
notifications are not showing, many texts are not showing tabs are behaving strange :-s
please help me
Thanks

https://vborg.vbsupport.ru/attachment.php?attachmentid=146240&stc=1&d=1377946850

[RickyH]

There is no image for us to check unfortunately, can you provide one?

[Kiran-E-Sehar]

sorry i forgot, please chek now

[RickyH]

Did this issue occur recently after installing a Plugin or Product?

[Kiran-E-Sehar]

no, i transfered from another hosting, and also my admin id is not working i m trying to recover my pass, its shows that an email sent to my email for pass recovery but i m not recieving any mail i tried more than 10 times, i cheked the spam folder too

[RickyH]

It sounds like a database issue. Can you confirm you have the correct database names, password etc setup as per the config file? If this is still an issue, i would recommend backing up the forum and reinstalling it on the new hosting.

[Kiran-E-Sehar]

yes offcoure ,
okay i will try it now

[RickyH]

Do let us know how the fix goes, such that anyone else with the same issue can be easily advised on how to fix :)

[Spangle]

I would re-install VB, this sounds as though there are some corrupt template files.

[Kiran-E-Sehar]

i reinstalled the forum with new version but still my admin id is not working...

[ozzy47]

Here are the instructions on how to restore an admin account for when you cannot access the old admin account, have lost the password, got hacked, or you can't receive the lost password email from http://www.YOUR-DOMAIN.com/YOUR-FORU....php?do=lostpw (http://www.YOUR-DOMAIN.com/YOUR-FORUM-DIR/login.php?do=lostpw)

Browse to your forum and log out if you aren't already. Register as a new user and login as this user.

In the vBulletin's .zip file you can find a directory called 'do_not_upload/'. Inside this directory is a file called 'tools.php'. Upload this file into your forum's admincp/ directory.

Then go to the admincp/tools.php with your browser.

At the bottom of the tools page is an option to 'Reset Admin Access'. Run it with the just newly registered username.

You have just made yourself admin. And you need this because you should now login to the admincp/ and find the user who's password you've lost. Search for this user and when found you will see the whole profile. Including a password field.

Set a new password.

Go to the main forum and log out as the new user, and try to login with the old admin account. This should work now. If it does not work contact vBulletin Support via the Members Area.

When it works, go back into the admin control panel and find the newly registered user. The profile page will have a dropdown in the top, from there select delete and delete the temporary admin.

Then delete the tools.php file. It is a potential security risk if you leave it on-line.

[Kiran-E-Sehar]

Thanks ozzy47 i did the steps as you told, but unfortunatley when i tried to sign in to admin panel, it was successfully signed in but then its redirected back to login page of admin panel
and when i tried again i got the wrong password error again as well

after that i reuploaded tools.php but this time i am getting internal server error error:500

--------------- Added 1382973475 at 1382973475 ---------------

i tried disabling hooks with this command in config.php
define('DISABLE_HOOKS', true);
now i opened forum and got this error
define('DISABLE_HOOKS', true); Unable to add cookies, header already sent.
File: /hermes/bosoraweb127/b1325/ipg.httpdeveloper/www.kiran-e-sehar.com/forum/includes/config.php
Line: 2
here is the link
http://forum.kiran-e-sehar.com
link for tools.php
http://forum.kiran-e-sehar.com/admincp/tools.php

--------------- Added 1382974158 at 1382974158 ---------------

ok what i tried now, used link without www
and i got logged in to admin panel succussfully

any idea what is the problem with www....

--------------- Added 1382974312 at 1382974312 ---------------

even after logging in i tried www.forum.kiran-e-sehar.com and its showing that i am not logged in, then i opened with http://forum.kiran-e-sehar.com and its showing me as logged in

[ForceHSS]

Check what you have in your Forum URL (admincp/settings/options/Site Name / URL / Contact Details) settings and if you have a htaccess file make sure both match.