pwreset not working

[Dark Navi]

So I'm having trouble with pwreset atm, here is what I'm getting;

https://vborg.vbsupport.ru/external/2012/04/38.jpg

Do any of you have any ideas or answers?

If no image is showing: http://puu.sh/oMfn

[ForceHSS]

not enough info to even help

[Dark Navi]

not enough info to even help

That's as much info as I have..

Tried disabling hooks/messing around with URL..

Using 4.1.9 and just not working.

[kh99]

So you're talking about password reset? Your first post says "here is what I'm getting" then there's nothing there, so that's confusing. Are you saying you're getting a blank page?

[Dark Navi]

So you're talking about password reset? Your first post says "here is what I'm getting" then there's nothing there, so that's confusing. Are you saying you're getting a blank page?

When I click 'Click HERE'

https://vborg.vbsupport.ru/external/2012/04/37.jpg

I get the page that I showed in my OP

[SEOvB]

A generic server error really isn't enough to go on.

One thing you could check is to manually disable vBSEO (if you have it installed) via the vBSEO dashboard. Disabling hooks sometimes doesn't fully disable vBSEO. You could also try temporarily clearing any .htaccess files in your forum or root directory.

If those things don't work, I'd just consult your hosting company.

-Nick, SEOvB Developer

[kh99]

When I click 'Click HERE'

https://vborg.vbsupport.ru/external/2012/04/37.jpg

I get the page that I showed in my OP

Oh...the confusion is that your OP doesn't show anything, but when I quoted it I noticed that there's an image that's blank (for me anyway). I think they sometimes take time to appear. ETA: OK, I see it now.

[Dark Navi]

A generic server error really isn't enough to go on.

One thing you could check is to manually disable vBSEO (if you have it installed) via the vBSEO dashboard. Disabling hooks sometimes doesn't fully disable vBSEO. You could also try temporarily clearing any .htaccess files in your forum or root directory.

If those things don't work, I'd just consult your hosting company.

-Nick, SEOvB Developer

My host isn't sure either, and I don't use vBSEO

[SEOvB]

I...find it hard to believe your host doesn't know. Do you have the ability to check the apache logs yourself? If so, feel free to pm me (not sure if they're 'sensitive' or not) the most recent entries.

Have you tried opening up a vBulletin ticket?

-Nick, SEOvB Developer

[FlowHRS]

The issue has been resolved