White screen

[leannet]

Last night I installed "Advanced Post Thanks / Like" and "Random smilies"
My forum was working fine last night, today no one can get in, it's just a white screen.
I have disabled both the new things I installed but I am still getting a white screen.

--------------- Added 1322004191 at 1322004191 ---------------

The white screen shows up when we use the direct link www.forum.com
but the site works fine when we use www.forum.com/index.php

[Simon Lloyd]

That sounds like a .htaccess redirect issue

[leannet]

How do I fix that?

[Simon Lloyd]

got a link to your forum?

[leannet]

<a href="http://www.mumsmeeting.com" target="_blank">www.mumsmeeting.com</a>

[Simon Lloyd]

You can also check your cookie settings in your vbulletin options

[leannet]

session timeout = 900
Path to Save Cookies - Suggested Settings = /
Cookie Domain - Suggested Settings = (blank)

[Simon Lloyd]

Right, check how you have your hoempage set in vbulletin options and your url

[Mr_Running]

Disable All Plugins via config.php
then right under <?php
place
define('DISABLE_HOOKS', true);
and Save
Yes delete your cookies and cache

This will get you back up to sort it out. :)


path=
forum root-->includes-->config


----------------------------------------
Edit:
Here is a longer version and maybe more clear :)

Disable the plugin/hook system globally

This can be helpfull if you created / installed a plugin or product which has broken your forum and you are not able to access the AdminCP anymore.

To disable the plugin/hook system open your config.php which can be found in your forumroot/includes directory

Just below
Code:

<?php

enter
Code:

define('DISABLE_HOOKS', true);

and save the file.

If you would like to enable the plugin/hook system again, either remove the line again or simply comment that line out. To do so, add two forward slashes " / " so it will look like

Code:

// define('DISABLE_HOOKS', true);

Next time you would like to disable the plugin/hook system again
you simply have to remove those two " / ".

If you are able to access your AdminCP go to

AdminCP -> vBulletin Options -> vBulletin Options -> Plugin/Hook System

And set it to No to disable.

Okay off to sleep I go...Night ;)

[Simon Lloyd]

Also check your settings in these locations:
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=forumhome
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=address
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=general

Check that your forum read is set to Inactivity/Cookie Based too as for some reason you are set not to deliver cookies which is why your session hash is being displayed on every url.

[leannet]

If you are able to access your AdminCP go to

AdminCP -> vBulletin Options -> vBulletin Options -> Plugin/Hook System

And set it to No to disable.

Okay off to sleep I go...Night ;)

Done this, screen still blank.

I can't find the last thing I done. It was a code to stop updated thread emails going to banned users. I had to edit one of the .php files.
I'm thinking if I can undo that it might help.

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Also check your settings in these locations:
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=forumhome
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=address
http://www.mumsmeeting.com/admincp/options.php?do=options&dogroup=general

Check that your forum read is set to Inactivity/Cookie Based too as for some reason you are set not to deliver cookies which is why your session hash is being displayed on every url.

Script Name for Forum Home Page - index

Homepage URL and forum URL - http://www.mumsmeeting.com

Enable Plugin/Hook System - no

How do I check the forum read settings?

[Simon Lloyd]

in the las link i gave you near the bottom

[leannet]

Database (automatic forum marking)

[Simon Lloyd]

PM'd you :)

[leannet]

Not sure what I done but I think the problem is fixed.
I uninstalled all mods I don't use and uninstalled the new ones I just added, then re-added the new ones. Things seem to be ok now.
Thanks for your help.

[Simon Lloyd]

Lol!, thats great, glad you're sorted :)